2015 Jeep CHEROKEE: complaints, problems and recalls

AFTER USING THE AUTOMATIC REMOTE STARTER I GET IN THE VEHICLE AND PUT THE KEY IN THE IGNITION AND TURN IT TO THE "ON" SETTING. I THEN DRIVE THE VEHICLE. A SOME POINT IN THE TRIP WHEN I COME TO A COMPLETE STOP THE ENGINE TURNS OFF AND THE EMERGENCY BRAKE IS AUTOMATICALLY ENGAGED. IN ORDER TO DRIVE AGAIN I HAVE TO TURN THE KEY TO THE OFF POSITION, PUT IT IN PARK, TURN THE IGNITION BACK ON, TURN THE EMERGENCY BRAKE OFF, AND THEN PUT IT IN DRIVE. *TR

Owner-reported narrative. 800 miles reported. Look up ODI 10639307 at NHTSA ↗

POWER STEERING WENT OUT DURING A TURN AND I ALMOST LOST CONTROL. VEHICLE HAD TO BE TOWED TO DEALERSHIP. RACK AND PINION NEEDS TO BE REPLACED IS WHAT I'M BEING TOLD FROM MY SERVICE DEPARTMENT. I'M WAITING FOR VEHICLE TO BE FIXED BUT AM AFRAID TO DRIVE IT NOW. I ONLY HAD IT FOR 10 DAYS BEFORE THE INCIDENT. I DON'T KNOW WHAT TO DO. I FEAR I MAY HAVE A CRASH AND IT MAY HAPPEN AGAIN. I HAVE NO TRUST IN DRIVING THIS UNSAFE VEHICLE. I DON'T UNDERSTAND HOW THIS COULD HAPPEN TO A VEHICLE WITH ONLY 175 MILES ON IT. *TR

Owner-reported narrative. 175 miles reported. Look up ODI 10639639 at NHTSA ↗

I RECENTLY LEASED A NEW 2015 JEEP CHEROKEE WITH SAFETY PACKAGE AND FCW SYSTEM. WHEN I TOOK VEHICLE HOME I REALIZED THAT THE FORWARD COLLISION WARNING SYSTEM WAS NOT ENGAGING IE: NO AUDIBLE AND NO VISUAL ALERTS SO I TOOK IT BACK TO THE DEALER. THE VEHICLE HAS BEEN BACK TO SERVICE SEVERAL TIMES FOR RE-CALIBRATION BUT THEY CANT GET THE SYSTEM TO WORK AS DESIGNED OR ADVERTISED. I AM WAITING FOR THE SERVICE TECH TO GET BACK TO ME WITH ADDITIONAL INFORMATION AS HE WAS WAITING FOR A RESPONSE AND OVERHEAD SUPPORT ROM JEEP. ACCORDING TO THE SERVICE TECH…

Owner-reported narrative. 35 miles reported. Look up ODI 10644580 at NHTSA ↗

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY SHUT OFF. THE CONTACT INDICATED THAT AFTER RESTARTING THE VEHICLE, IT RESUMED NORMAL OPERATION. ALSO, THE CONTACT INDICATED THAT WHILE AT A STOP LIGHT ATTEMPTING TO ACCELERATE THE VEHICLE HESITATED TO RESPOND BEFORE SUDDENLY ACCELERATING AT A HIGHER RATE OF SPEED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DID NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED BUT NOT SOLUTION WAS OFFERED. THE VIN WAS N…

Owner-reported narrative. 23 miles reported. Look up ODI 10644794 at NHTSA ↗

PURCHASED THE VEHICLE AND DROVE IT HOME ON 9/15/14. WHEN I PUT PASSENGER IN AND THEY CONNECTED THE SEAT BELT, THE LIGHT ON THE DASH AND CHIME BEGAN TO NOTIFY THE SEAT BELT WAS NOT CONNECTED. TESTED THIS FOR SEVERAL DAYS WITH DIFFERENT PEOPLE. BROUGHT VEHICLE DEALERSHIP ON 10/4/14, AND THEY HOOKED UP TO COMPUTER AND FOUND CODE FOR MALFUNCTIONING SEAT BELT IN COMPUTER. TOLD ME IT WOULD TAKE A FEW DAYS TO GET PART. IT HAS NOW BEEN ALMOST A MONTH, AND I AM UNABLE TO PUT A PASSENGER IN MY BRAND NEW VEHICLE DUE TO THE FACT THE SEAT BELT IS NOT F…

Owner-reported narrative. 200 miles reported. Look up ODI 10650637 at NHTSA ↗

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT WAS NOT ALIGNED TO THE STEERING WHEEL. THE CONTACT MENTIONED THAT THE SEAT WAS TO THE RIGHT OF THE STEERING WHEEL. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE SEAT TRACK NEEDED TO BE REPLACED. THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 400.

Owner-reported narrative. 400 miles reported. Look up ODI 10651679 at NHTSA ↗

I AM FILING THIS COMPLAINT ABOUT MY 2015 CHEROKEE LATITUDE BECAUSE THE VEHICLE WAS REPEATEDLY SHIFTING ITSELF OUT OF DRIVE INTO NEUTRAL WHILE THE SUV WAS IN MOTION. I HAD THE VEHICLE FOR 12 DAYS BEFORE THIS HAPPENED. I WAS COMPELLED TO FILE THIS COMPLAINT FOR TWO REASONS. FIRST, IN DOING MINOR INTERNET RESEARCH ABOUT THIS PROBLEM, I DISCOVERED THIS WAS AN ONGOING ISSUE WITH THE NEW 9 SPEED AUTOMATIC TRANSMISSION THAT CHRYSLER WAS AWARE OF WAY BACK IN OCTOBER 2013 AND WAS ?SUPPOSED? TO FIX WITH THE 2014 MODEL & SUBSEQUENT MODELS AFTER THAT. I …

Owner-reported narrative. 225 miles reported. Look up ODI 10654122 at NHTSA ↗

NOTICED THAT THE 17-INCH X 7.5-INCH ALUMINUM WHEELS (ALUMINUM & BLACK) RIMS ARE DISCOLORING. SMALL DISCOLORED SPOTS ARE APPEARING ON THE RIMS. LOOKS LIKE PITTING. TO ME THIS SHOWS THESE RIMS ARE DEFECTIVE AND COULD CAUSE PROBLEMS IN THE FUTURE. *TR

Owner-reported narrative. 1,625 miles reported. Look up ODI 10660358 at NHTSA ↗

Reported: 2015-01-28 (January 28, 2015)

Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.

Consequence: If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.

Reported: 2015-06-22 (June 22, 2015)

Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.

Consequence: A short circuit in the liftgate control module may result in a fire.

Remedy: Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.

Reported: 2015-07-23 (July 23, 2015)

Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

Consequence: Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

Remedy: Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

Reported: 2015-10-19 (October 19, 2015)

Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.

Consequence: If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.

Remedy: Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.

Reported: 2015-12-09 (December 9, 2015)

Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.

Consequence: A short circuit in the module increases the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.

Reported: 2016-07-12 (July 12, 2016)

Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.

Consequence: If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.

Remedy: Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.

Reported: 2016-08-10 (August 10, 2016)

Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.

Consequence: Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.

Reported: 2017-12-21 (December 21, 2017)

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

Reported: 2018-05-17 (May 17, 2018)

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Reported: 2020-06-11 (June 11, 2020)

Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.

Consequence: A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.

Remedy: FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.

Reported: 2023-05-11 (May 11, 2023)

Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.

Consequence: A fire while parked or driving can increase the risk of injury.

Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.