2004 Jaguar XJ: complaints, problems and recalls

CONSUMER RECEIVED A RECALL NOTICE CONCERNING TRANSMISSION FAILURE. DEALER REFUSED TO REPAIR THE RECALL BECAUSE THE CONSUMER DID NOT PURCHASE THE VEHICLE FROM THAT DEALERSHIP. SERVICE MANAGER CHARLES WALLACE. *AK *NM

Owner-reported narrative. Look up ODI 10073552 at NHTSA ↗

ACCELERATOR AND BRAKE PEDAL ARE TOO CLOSE TOGETHER CAUSING ME TO DEPRESS BOTH PEDELS AT THE SAME TIME WHEN TRYING TO STOP CAR. DEALER ADVISED ME TO TAKE THIS COMPLAINT TO ANOTHER LEVEL SINCE THERE ARE NO REMEDIES AVAILABLE. *AK

Owner-reported narrative. 12,000 miles reported. Look up ODI 10104789 at NHTSA ↗

WHILE DRIVING IN A STORM WINDSHIELD WIPERS STOPPED MOVING. CONSUMER HAD VEHICLE TOWED, AND VEHICLE IS SCHEDULED FOR SERVICE.*AK THE WIPER MOTOR WAS REPLACED BY THE DEALER AT NO CHARGE TO THE CONSUMER. *NM

Owner-reported narrative. 12,000 miles reported. Look up ODI 10111526 at NHTSA ↗

PIRELLI TIRES (ASIMMETRICO 255/40 ZR19 96Y P ZERO) SINCE MAY 18TH, 2005, I HAVE HAD 3 BLOWOUTS AND 2 BUBBLES ON THE SIDEWALL. 13,000 ON CAR. 3 OF THE INCIDENTS WERE ON TIRES THAT WERE USED UNDER A MONTH (APPROX. 500MILES. THIS CAR IS UNSAFE TO DRIVE.

Owner-reported narrative. 13,400 miles reported. Look up ODI 10126756 at NHTSA ↗

DT: THE CONTACT OWNS A 2004 JAGUAR XJ VANDER PLUS. THE CONTACT'S VEHICLE WAS EXPERIENCING UNWANTED ACCELERATION. IF ATTEMPTING TO MAKE A STOP ON LEVEL GROUND WITH Y FOOT ON THE BRAKES THE CAR WILL CONTINUE TO ACCELERATE AND KEEP GOING. ABOUT A YEAR AND HALF AGO HE CONTACTED THE DEALERSHIP, THEY WORKED ON THE VEHICLE, BUT TOLD THE CONTACT THAT THEY WERE UNSURE IF THEY CORRECTED THE PROBLEM BECAUSE THEY DID NOT HAVE THESE PROBLEMS ON ANY OTHER CARS. THE CONTACT BEGAN TO EXPERIENCE THIS PROBLEM ABOUT SIX MONTHS AFTER HE PURCHASED THE VEHICLE…

Owner-reported narrative. Look up ODI 10137077 at NHTSA ↗

I BOUGHT A 2004 XJR JAGUAR. IT WAS NEW AND HAD DEALER ADDED CHROME WHEELS($3,000 ADDITIONAL COST). THE RIMS WERE DEFECTIVE AND I ASKED THE DEALER TO IDENTIFY THE SUPPLIER OF THE RIMS SO THAT I COULD CONTACT THE SUPPLIER DIRECTLY. THE DEALERSHIP SAYS IT DID NOT KEEP A RECORD OF WHERE IT PURCHASED THE WHEELS. I HAVE A DIFFICULT TIME BELIEVING THAT AN AUTOMOBILE COMPANY OR DEALERSHIP IS NOT REQUIRED TO KEEPS RECORDS REGARDING PARTS ON A VEHICLE, ESPECIALLY PARTS AS CRITICAL AS THE WHEELS. PLEASE ADVISE. *TR

Owner-reported narrative. Look up ODI 10313077 at NHTSA ↗

UNINTENDED ACCELERATION WHEN BRAKING. DESCRIPTION OF INCIDENT AUGUST 5, 2010 I DID NOT DRIVE THE CAR, IT WAS PARKED IN FRONT OF MY APARTMENT. AUGUST 6, 2010 AT 12:15PM I DROVE FROM MY APARTMENT TO THE PEBBLE BEACH LODGE PARKING LOT (APPROX. 5 MILES AND 10 MINUTES). AT 4:15PM AND AFTER A LONG LUNCH AT THE LODGE I DROVE MILE TO MY BANK PARKING LOT NEAR THE LODGE. I WENT TO THE BANK AND THE PEBBLE BEACH MARKET NEARBY. AT 5PM I DROVE HOME, I WAS DRIVING ON AN ASPHALT PAVED ROAD IN PEBBLE BEACH AT APPROXIMATELY 30 TO 35 MPH AND LIGHTL…

Owner-reported narrative. 54,000 miles reported. Look up ODI 10348922 at NHTSA ↗

THE REAR AIR SUSPENSION FAILED AND A WARNING LIGHT CAME ON INDICATED CAR TO LOW. *TR

Owner-reported narrative. 130,000 miles reported. Look up ODI 10522405 at NHTSA ↗

Reported: 2004-01-08 (January 8, 2004)

ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS, WITH THE FORWARD DRIVE GEAR SELECTED AND THE VEHICLE STATIONARY OR IN A FORWARD MOTION, THE GEARBOX COULD POTENTIALLY SELECT REVERSE GEAR, WITHOUT INDICATION.

Consequence: THIS FAILURE COULD RESULT IN A CRASH.

Remedy: DEALERS WILL REPROGRAM THE TRANSMISSION CONTROL MODULE. THE RECALL BEGAN ON MAY 1, 2004. OWNERS SHOULD CONTACT JAGUAR AT 1-201-818-8500.

Reported: 2004-03-18 (March 18, 2004)

ON CERTAIN PASSENGER VEHICLES, THE PASSENGER AIR BAG TRIM COMPONENTS HAVE A POOR APERTURE EDGE.

Consequence: SHOULD THE AIR BAG DEPLOY, IT COULD BE CUT, CAUSING IT TO NOT INFLATE PROPERLY, WHICH INCREASES THE RISK OF INJURY TO THE OCCUPANT IN A CRASH.

Remedy: DEALERS WILL INSPECT THE PASSENGER AIR BAG APERTURE AND, WHERE NECESSARY, REMOVE ANY SHARP, SERRATED EDGES. THE RECALL BEGAN ON MAY 14, 2004. OWNERS SHOULD CONTACT JAGUAR AT 1-800-452-4827.

Reported: 2009-04-30 (April 30, 2009)

JAGUAR IS RECALLING 14,551 MY 2004 XJ VEHICLES. A POTENTIAL CONCERN HAS BEEN IDENTIFIED WITH THE INSTALLATION OF A NOISE VIBRATION AND HARSHNESS (NVH) PAD FITTED TO THE UNDER TRAY AND ITS INTERACTION WITH THE REAR UNDER FLOOR BRAKE PIPES, REAR CROSS MEMBER BRAKE PIPES, AND THEIR UNIONS. A REVIEW OF VEHICLE BUILD CONDITIONS PROVIDES EVIDENCE THAT A TOUCH CONDITION CAN EXIST BETWEEN THE UNDER FLOOR AND CROSS MEMBER BRAKE PIPES AND THE NVH PAD AT THE REAR OF THE UNDER FLOOR UNDER TRAY. WHERE THE TOUCH CONDITION EXISTS, WATER AND DIRT CAN COLLECT AND BE HELD IN CONTACT WITH THE PIPES AND THEIR UNIONS, ABRADE THE CORROSION PROTECTION AND REDUCE THE CORROSION LIFE OF THE PIPES ACCORDINGLY.

Consequence: CORROSION OF THE BRAKE PIPES CAN LEAD TO A LOSS OF MECHANICAL INTEGRITY OF THE BRAKING SYSTEM. THIS CAN RESULT IN EXTENDED BRAKE PEDAL TRAVEL COMBINED WITH REDUCED BRAKING PERFORMANCE IN THE CORRESPONDING BRAKE CIRCUIT. THE INSTRUMENT CLUSTER MAY DISPLAY THE WARNING MESSAGE 'FLUID LEVEL LOW', ALONG WITH THE BRAKE WARNING LAMP BEING ILLUMINATED. IN THE EVENT OF BOTH BRAKING CIRCUITS LOSING INTEGRITY AT THE SAME TIME, COMPLETE LOSS OF SERVICE BRAKES WILL OCCUR, THEREBY POTENTIALLY CAUSING A VEHICLE CRASH.

Remedy: DEALERS WILL REMOVE THE UNDER TRAY AT THE REAR OF THE VEHICLE AND REMOVE AND DISCARD THE NVH PAD FITTED TO THE REAR OF THE UNDER TRAY. DEALERS WILL INSPECT THE REAR UNDER FLOOR AND REAR CROSS MEMBER BRAKE PIPES AND UNIONS FOR RED RUST. IF RED RUST IS PRESENT ON THE PIPES OR ON THE UNION, THE BRAKE PIPES AND UNION WILL BE REPLACED WITH NEW COMPONENTS OF THE SAME DESIGN. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT JAGUAR AT 1-800-452-4827.