2020 Infiniti QX80: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
6 owner complaints analyzed
2 distinct recall campaigns
2,500 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 1 complaints include usable failure mileage.
Most common problems
Forward Collision Avoidance: Automatic Emergency Braking is the most frequently named component, appearing in 2 of 6 complaints (33.3%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 2 | 33.3% |
| Transmission and shifting | 1 | 16.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Forward Collision Avoidance: Automatic Emergency Braking | 2 |
| Unknown Or Other | 2 |
| Back Over Prevention: Warnings | 1 |
| Forward Collision Avoidance: Warnings | 1 |
| Fuel System, Gasoline | 1 |
| Service Brakes | 1 |
| Vehicle Speed Control | 1 |
| Visibility/Wiper | 1 |
Forward Collision Avoidance: Automatic Emergency Braking: 2; Unknown Or Other: 2; Back Over Prevention: Warnings: 1; Forward Collision Avoidance: Warnings: 1; Fuel System, Gasoline: 1; Service Brakes: 1; Vehicle Speed Control: 1; Visibility/Wiper: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 5 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2020 | 1 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 1 |
| 2026 | 1 |
2020: 1; 2022: 2; 2023: 1; 2024: 1; 2026: 1
Pattern summary
Forward Collision Avoidance: Automatic Emergency Braking leads the component reports. Braking behavior appears in 2 complaint narratives. Transmission and shifting appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11337507 · 2020-07-05 (July 5, 2020)
THE CRUISE CONTROL IS VERY ABRUPTED WHEN ENGAGING THE RESUME FEATURE. THE CRUISE WILL CAUSE THE TRANSMISSION TO DOWNSHIFT AND ENGINE TO REV ABOVE 5000 RPMS FOR JUST A COUPLE OF MPH SPEED INCREASE. I BELIEVE THIS A DESIGN FLAW THAT COULD CAUSE A DRIVER TO LOSE CONTROL OF THE CAR.
Owner-reported narrative. 2,500 miles reported. Look up ODI 11337507 at NHTSA ↗
Owner report 11446157 · 2022-01-04 (January 4, 2022)
The contact owns a 2020 Infiniti QX80. The contact received notification of NHTSA Campaign Number: 21V373000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had experienced a failure where the vehicle would not start as needed. The contact related the failure to the recall. Parts distribution disconnect. The failure mileag…
Owner-reported narrative. Look up ODI 11446157 at NHTSA ↗
Owner report 11463241 · 2022-05-03 (May 3, 2022)
Vehicle aggressively and without cause engaged the Automatic Emergency Braking System causing the driver to be slammed against her seat belt and almost having the car in back of us to almost rear end our vehicle. This has happened in the past but it has been a manageable slight deceleration when going around a gentle curve or at the railroad overpass. . This time the incident was intense almost causing a rear end collision. I would add that this severe incident happened when approaching the same railroad overpass in the rain. This has also h…
Owner-reported narrative. Look up ODI 11463241 at NHTSA ↗
Owner report 11534464 · 2023-07-25 (July 25, 2023)
While waiting in a parking lot, I was reviewing the settings available on the lower center display, one of those options was for "Camera." Inside this menu I found and made adjustment for options like brightness, contrast, tint, color, and black level... and while most of those seemed to work well, and I was able to make suitable adjustments to the camera--the tint and color options seemed to have no effect on the image. So, I opted to adjust tint from the default/middle value all the way to the left/lowest value and save the settings. Even t…
Owner-reported narrative. Look up ODI 11534464 at NHTSA ↗
Owner report 11582054 · 2024-04-10 (April 10, 2024)
The brakes automatically engage without cause. The problem occurs at both city and highway speeds, from 20-75 mph. It is particularly bad when passing underneath a bridge. The car will abruptly stop. This has been ongoing for monthes. Sometimes, the vehicle will act inappropriately when the brake is applied by the driver. The car will attempt to accelerate. Other times the car will hard brake as if slamming the brakes.
Owner-reported narrative. Look up ODI 11582054 at NHTSA ↗
Owner report 11718855 · 2026-02-18 (February 18, 2026)
Sunroof shattered while driving. If I did not have sunroof cover closed, glass would have fallen on me into car and potentially cause distraction leading to crash. An insurance rep will be inspecting vehicle within the next 3-5 days. No prior warnings before glass shattered.
Owner-reported narrative. Look up ODI 11718855 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
21V373000 · Fuel System, Gasoline:Delivery:Fuel Pump:Control/Drive Module
Reported: 2021-05-20 (May 20, 2021)
Nissan North America, Inc. (Nissan) is recalling certain 2020-2021 Nissan Armada and 2020-2021 INFINITI QX80 vehicles equipped with V8 engines. The impeller can swell and bind within the fuel pump module, causing it to fail.
Consequence: Fuel pump failure can cause an engine stall, increasing the risk of a crash.
Remedy: Dealers will replace the fuel pump module, free of charge. Owner notification letters were mailed February 4, 2022. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A2. Owners may contact INFINITI customer service at 1-800-662-6200. INFINITI's number for this recall is R21A3.
NHTSA campaign record ↗26V455000 · Equipment:Other:Labels
Reported: 2026-07-15 (July 15, 2026)
Nissan North America, Inc. (Nissan) is recalling certain 2020-2026 Nissan Armada, 2011-2013 Infiniti QX56, and 2014-2027 QX80 vehicles equipped with 22" wheels. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: Dealers will install new labels, free of charge. Additionally, Nissan will mail replacement labels to owners. Interim letters notifying owners of the safety risk were mailed September 2, 2026. Additional letters will be sent once the final remedy is available, anticipated Fall 2026. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's numbers for this recall are R26B1 and P6A13/4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
NHTSA campaign record ↗