2019 Ford FUSION: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
311 owner complaints analyzed
3 distinct recall campaigns
79,000 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 127 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 150 of 311 complaints (48.2%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 43 | 13.8% |
| Engine operation | 29 | 9.3% |
| Electrical and battery issues | 24 | 7.7% |
| Braking behavior | 15 | 4.8% |
| Steering behavior | 9 | 2.9% |
| Fuel system concerns | 1 | 0.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 150 |
| Power Train | 63 |
| Engine And Engine Cooling | 53 |
| Electrical System | 33 |
| Unknown Or Other | 27 |
| Fuel/Propulsion System | 10 |
| Forward Collision Avoidance: Warnings | 7 |
| Steering | 7 |
Engine: 150; Power Train: 63; Engine And Engine Cooling: 53; Electrical System: 33; Unknown Or Other: 27; Fuel/Propulsion System: 10; Forward Collision Avoidance: Warnings: 7; Steering: 7
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 22 |
| 25,000 to 49,999 | 14 |
| 50,000 to 74,999 | 21 |
| 75,000 to 99,999 | 40 |
| 100,000 to 149,999 | 29 |
| 150,000 and above | 1 |
Under 25,000: 22; 25,000 to 49,999: 14; 50,000 to 74,999: 21; 75,000 to 99,999: 40; 100,000 to 149,999: 29; 150,000 and above: 1
75,000 to 99,999 miles has the most reports with usable mileage (40). 184 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 9 |
| 2020 | 12 |
| 2021 | 15 |
| 2022 | 24 |
| 2023 | 54 |
| 2024 | 90 |
| 2025 | 71 |
| 2026 | 36 |
2019: 9; 2020: 12; 2021: 15; 2022: 24; 2023: 54; 2024: 90; 2025: 71; 2026: 36
Pattern summary
Engine leads the component reports. Transmission and shifting appears in 43 complaint narratives. Engine operation appears in 29 complaint narratives. Electrical and battery issues appears in 24 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11185992 · 2019-03-11 (March 11, 2019)
COLLISION AT 35MPH FRONT END OF FUSION HIT THE ENTIRE PASSENGER SIDE OF ANOTHER VEHICLE . NO AIRBAG DEPLOYED. OTHER VEHICLE WAS TOTALED.
Owner-reported narrative. 50,000 miles reported. Look up ODI 11185992 at NHTSA ↗
Owner report 11192391 · 2019-03-29 (March 29, 2019)
TL* THE CONTACT OWNS A 2019 FORD FUSION. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE ACCELERATOR PEDAL SEIZED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE ACCELERATOR PEDAL RETURNED TO NORMAL. IN ADDITION, THE CONTACT STATED THAT THE BRAKES SEIZED WHILE IN TRAFFIC THIS WEEK, WHICH ALMOST CAUSED A CRASH AND THE CHECK MANUAL WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO FLAMMER FORD (3335 COMMERCIAL WAY, SPRING HILL, FL 34606, [phone removed]) WHERE IT WAS DIAGNOSED THAT AN AUTO STOP/START MODULE NEEDED TO BE INSTALLED.…
Owner-reported narrative. 8,070 miles reported. Look up ODI 11192391 at NHTSA ↗
Owner report 11205378 · 2019-05-02 (May 2, 2019)
I WAS DRIVING A AVIS RENTAL CAR - FORD FUSION 2019 IN AN INTERSTATE FROM CHATTANOOGA, TENNESSEE TO DALTON, GEORGIA ON 5/1/2019 WEDNESDAY. I SAW AN ERROR MESSAGE ON THE SCREEN ALL OF A SUDDEN (LIKE COMMUNICATION ERROR) AND THE ENGINE JUST SHUT OFF, ALL LIGHTS TURNED OFF AND SEAT STARTED MOVING BACK. IT WAS ALMOST 15 - 20 SECONDS AND I WAS TERRIFIED TO JUST KEEP THE CAR ON MIDDLE LANE AND NOT TO BE HIT BY SOMEONE FROM BEHIND. THE GUY WHO WAS IN THE PASSENGER SEAT PUSHED THE START BUTTON AND IT STARTED AND I MANAGED TO DRIVE LAST 5 MILES TO REACH…
Owner-reported narrative. 12,000 miles reported. Look up ODI 11205378 at NHTSA ↗
Owner report 11205383 · 2019-05-02 (May 2, 2019)
I WAS DRIVING A AVIS RENTAL CAR - FORD FUSION 2019 IN AN INTERSTATE FROM CHATTANOOGA, TENNESSEE TO DALTON, GEORGIA. I SAW AN ERROR MESSAGE ON THE SCREEN ALL OF A SUDDEN (LIKE COMMUNICATION ERROR) AND THE ENGINE JUST SHUT OFF, ALL LIGHTS TURNED OFF AND SEAT STARTED MOVING BACK. IT WAS ALMOST 15 - 20 SECONDS AND I WAS TERRIFIED TO JUST KEEP THE CAR ON MIDDLE LANE AND NOT TO BE HIT BY SOMEONE FROM BEHIND. THE GUY WHO WAS IN THE PASSENGER SEAT PUSHED THE START BUTTON AND IT STARTED AND I MANAGED TO DRIVE LAST 5 MILES TO REACH HOTEL. I CALLED AVIS R…
Owner-reported narrative. Look up ODI 11205383 at NHTSA ↗
Owner report 11222323 · 2019-06-24 (June 24, 2019)
WITH CRUISE CONTROL SET, PRESSING THE + BUTTON AND HOLDING FOR A FEW SECONDS TO INCREASE THE SPEED A FEW MILE PER HOUR WILL CAUSE THE VEHICLE TO CONTINUE ACCELERATING UNTIL THE 'CANCEL' BUTTON OR THE 'OFF' BUTTON IS PRESSED. PRESSING THE BRAKE PEDAL WILL ALSO STOP THE RUN AWAY ACCELERATION. DURING THE RUN-AWAY ACCELERATING, PRESSING THE + BUTTON OR THE - BUTTON WILL NOT STOP THE ACCELERATION. ADDITIONALLY, WITH CRUISE SET, PRESSING THE - BUTTON FOR A FEW SECONDS WILL CAUSE A RUN-AWAY DECELERATION. THE VEHICLE IS PRESENTLY BEING LOOKED AT BY THE…
Owner-reported narrative. 260 miles reported. Look up ODI 11222323 at NHTSA ↗
Owner report 11256052 · 2019-09-17 (September 17, 2019)
BOUGHT THE CAR LESS THAN 30 DAYS AGO. WASHING THE FRONT WINDSHIELD AND NOTICED A HAIRLINE CRACK ON THE OUTSIDE ABOUT 4-5 INCHES LONG. NO DAMAGES OF A ROCK HITTING THE WINDSHIELD.
Owner-reported narrative. 3,000 miles reported. Look up ODI 11256052 at NHTSA ↗
Owner report 11258223 · 2019-09-25 (September 25, 2019)
STARTED THE CAR WHETHER MANUAL OR BY REMOTE START A POWERTRAIN MALFUNCTION WILL COME ON MY FORD PASS APP. ALSO ON THE DASHBOARD IT WILL SAY SHIFT SYSTEM FAULT. ONCE I PUT THE CAR IN DRIVE THE SERVICE LIGHT DISAPPEARS. THE VEHICLE WAS IN MY DRIVEWAY STATIONARY. ON 2 OTHER OCCASIONS SEPTEMBER 18 2019 AND SEPTEMBER 25 2019 THE CAR WAS IN MY DRIVEWAY STATIONARY. I STARTED THE CAR MANUALLY CAR WOULD NOT START (NO ENGINE TURN OVER) BUT CAR START STOP BUTTON WOULD BE GREEN AS IF CAR WAS RUNNING. THE DASHBOARD WOULD SAY FULL ACCESSORY MODE ACTIVE, TRA…
Owner-reported narrative. 5,964 miles reported. Look up ODI 11258223 at NHTSA ↗
Owner report 11277652 · 2019-11-02 (November 2, 2019)
A COUPLE MONTHS BACK, I RENTED A 2019 FORD FUSION, SO THE VIN NUMBER IN THIS REPORT IS ONLY A SAMPLE. TWICE, WHEN I WENT TO BUCKLE THE DRIVER-SIDE SEATBELT, THE END WENT NOT INTO THE LATCH, BUT INSTEAD INTO THE CASING AROUND THE LATCH (SEE PICTURES). THERE WAS JUST ENOUGH FRICTION TO HOLD IT IN PLACE AND MAKE IT FEEL LIKE IT WAS LATCHED, WHEN IN ACTUALITY, IT WAS NOT. I CONTACTED THE LOCAL FORD DEALER TWICE, BUT GOT NO REPLY. I THEN WROTE A LETTER TO FORD MOTOR CO. SIMPLY SAYING I HAD FOUND AN ISSUE, BUT ONLY GOT AN OBVIOUS FORM LETTER SAYIN…
Owner-reported narrative. 1,000 miles reported. Look up ODI 11277652 at NHTSA ↗
Recall history
3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
23V440000 · Electrical System:Propulsion System:Traction Battery:Management System/Energy Control Module (Bms/Becm)
Reported: 2023-06-23 (June 23, 2023)
Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
Consequence: A damaged BECM can result in a loss of drive power or fire, increasing the risk of a crash or injury.
Remedy: Owners are advised not to charge their vehicles until the remedy is completed. Dealers will replace the battery and update the BECM software for free, or Ford will repurchase the vehicle. If your vehicle is currently operating normally, Ford has authorized dealers to replace the fuse block and a software update as an interim repair before the availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). As an alternative remedy, Ford is offering a vehicle refund. Please see Ford's owner notification letter or contact Ford for full details. Owner notification letters were mailed May 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S33.
NHTSA campaign record ↗25V442000 · Back Over Prevention:Software
Reported: 2025-06-27 (June 27, 2025)
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Consequence: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
NHTSA campaign record ↗25V685000 · Equipment:Electrical:Engine Block Heater
Reported: 2025-10-10 (October 10, 2025)
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Consequence: An electrical short circuit can increase the risk of a fire.
Remedy: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
NHTSA campaign record ↗