2015 Ford FUSION HYBRID: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
46 owner complaints analyzed
2 distinct recall campaigns
58,500 mi median reported failure mileage
Scope: 2015 model year. Data snapshot: . 34 complaints include usable failure mileage.
Most common problems
Steering is the most frequently named component, appearing in 15 of 46 complaints (32.6%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 17 | 37.0% |
| Braking behavior | 15 | 32.6% |
| Transmission and shifting | 6 | 13.0% |
| Engine operation | 4 | 8.7% |
| Electrical and battery issues | 3 | 6.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Steering | 15 |
| Service Brakes | 9 |
| Electrical System | 8 |
| Power Train | 6 |
| Engine | 5 |
| Unknown Or Other | 3 |
| Forward Collision Avoidance: Automatic Emergency Braking | 2 |
| Suspension | 2 |
Steering: 15; Service Brakes: 9; Electrical System: 8; Power Train: 6; Engine: 5; Unknown Or Other: 3; Forward Collision Avoidance: Automatic Emergency Braking: 2; Suspension: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 10 |
| 25,000 to 49,999 | 5 |
| 50,000 to 74,999 | 5 |
| 75,000 to 99,999 | 8 |
| 100,000 to 149,999 | 5 |
| 150,000 and above | 1 |
Under 25,000: 10; 25,000 to 49,999: 5; 50,000 to 74,999: 5; 75,000 to 99,999: 8; 100,000 to 149,999: 5; 150,000 and above: 1
Under 25,000 miles has the most reports with usable mileage (10). 12 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2015 | 2 |
| 2016 | 2 |
| 2017 | 4 |
| 2018 | 4 |
| 2019 | 7 |
| 2020 | 5 |
| 2021 | 4 |
| 2022 | 4 |
| 2023 | 7 |
| 2024 | 5 |
| 2025 | 2 |
2015: 2; 2016: 2; 2017: 4; 2018: 4; 2019: 7; 2020: 5; 2021: 4; 2022: 4; 2023: 7; 2024: 5; 2025: 2
Pattern summary
Steering leads the component reports. Steering behavior appears in 17 complaint narratives. Braking behavior appears in 15 complaint narratives. Transmission and shifting appears in 6 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10712048 · 2015-04-21 (April 21, 2015)
GOOD AFTERNOON, I WANT TO BRING THIS TO YOUR ATTENTION. I DON'T KNOW IF IT'S A PROBLEM WITH FORD OR WITH ME. SO PLEASE BEAR WITH ME. I JUST PURCHASED THE ABOVE VEHICLE ABOUT 3 WEEKS AGO. IT IS BRAND NEW. THIS VEHICLE COMES WITH A FEATURE CALLED "ACTIVE PARK ASSIST." IT IS NEW TO ME AND HAVE NEVER OWNED A VEHICLE WITH THIS FEATURE PREVIOUSLY. YESTERDAY, I USED IT FOR THE FIRST TIME. I TURNED IT ON AND LET IT PARALLEL PARK FOR ME. I FOLLOWED THE DIRECTIONS ON THE VEHICLE VIDEO SCREEN AND TOOK MY HANDS OF THE WHEEL. THE VEHICLE THEN BACKED INTO T…
Owner-reported narrative. 1,300 miles reported. Look up ODI 10712048 at NHTSA ↗
Owner report 10761230 · 2015-09-03 (September 3, 2015)
THE VEHICLE WAS TRAVELING AT 65MPH ON THE INTERSTATE AND SUDDENLY A MESSAGE LIGHT CAME ON THAT SAID TRANSMISSION NOT IN PARK. THE CAR SUDDENLY CUT OFF AND I COASTED TO THE SHOULDER OF THE HIGHWAY AND PUT THE CAR IN PARK AND IT RESTARTED. IT HAPPENED A SECOND TIME ON 9/2/2015. THIS TIME I WAS DRIVING ON THE STREET DOING ABOUT 40MPH AND I GO THE SAME MESSAGE LIGHT(TRANSMISSION NOT IN PARK) AND THE CAR CUT OFF. AGAIN, I PUT THE CAR IN PARK AND RESTARTED IT. I IMMEDIATELY TOOK THE CAR TO A FORD DEALER WHERE IT IS NOT BEING CHECKED OUT. I …
Owner-reported narrative. 6,000 miles reported. Look up ODI 10761230 at NHTSA ↗
Owner report 10863582 · 2016-05-06 (May 6, 2016)
TL* THE CONTACT OWNS A 2015 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH IN HEAVY RAIN, THE WINDSHIELD WIPERS FAILED TO OPERATE FAST ENOUGH TO CLEAR THE WINDSHIELD. THE FAILURE OCCURRED MULTIPLE TIMES DURING HEAVY RAIN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,000. THE VIN WAS UNAVAILABLE.
Owner-reported narrative. 13,000 miles reported. Look up ODI 10863582 at NHTSA ↗
Owner report 10871542 · 2016-05-31 (May 31, 2016)
MY 2015 FORD FUSION HYBRID HAD 11,000 MILES ON IT. I OPENED MY GARAGE DOOR AND GOT IN TO GO TO WORK AND CAR WAS DEAD. NO ELECTRICAL RESPONSE. CALLED FORD ROAD SERVICE AND CAR WAS DRAGGED OUT OF MY GARAGE AND ONTO A FLAT BED AND TAKEN TO MY DEALERSHIP. CAR HAS BEEN IN SHOP FOR A WEEK NOW AND STILL NO DIAGNOSIS. NO MATTER WHAT THEY DO, THE CAR IS DRAWING POWER WHEN IT IS TURNED OFF AND KILLS THE BATTERY IN 2 HOURS. THEY ARE WORKING WITH FORD SYSTEM WIDE AND NO ONE HAS SEEN THIS TYPE OF FAULT YET. TO ME IT SEEMS TO BE SOME KIND OF SOFTWARE F…
Owner-reported narrative. 11,000 miles reported. Look up ODI 10871542 at NHTSA ↗
Owner report 10956175 · 2017-02-21 (February 21, 2017)
TODAY, 21 FEBRUARY 2017 - 6:50PM, ON OUR WAY HOME APPROACHING CROWLEY ROAD IN BURLESON, TEXAS, THE BRAKE SYSTEM STARTED WARNING THERE WAS A PROBLEM WITH THE BRAKES. WE STOPPED THE CAR IN THE MIDDLE OF TRAFFIC BECAUSE THE BRAKING BECAME UNSTABLE AND WERE ALMOST REAR ENDED. WE TURNED THE VEHICLE OFF, WAITED ABOUT 2 MINUTES AND TURNED IT BACK ON. WE CONTINUED AT A SLOW PACE UNTIL WE ARRIVED HOME AND THE BRAKE SYSTEM WAS STILL DISPLAYING AN ERROR. THE EMERGENCY BRAKE WOULD NOT SET EITHER. I DECIDED TO RUN A VEHICLE SAFETY REPORT. WHEN I PLACE…
Owner-reported narrative. 13,325 miles reported. Look up ODI 10956175 at NHTSA ↗
Owner report 11023314 · 2017-09-13 (September 13, 2017)
TL* THE CONTACT OWNS A 2015 FORD FUSION HYBRID. WHILE DRIVING 10 MPH, THE CHECK BRAKE WARNING INDICATOR ILLUMINATED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKES FAILED TO ENGAGE. THE CONTACT STATED THAT THE VEHICLE WAS EVENTUALLY ABLE TO STOP AFTER DEPRESSING THE BRAKE PEDAL TO THE FLOORBOARD. PRIOR TO THE FAILURE, THE BRAKES WERE APPLIED AND WORKED FINE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT TEST DRIVEN. THE MECHANIC DISCOVERED THAT THERE WERE NO BRAKES. THE VEHICLE WAS TOWED TO GARNET FORD (1610 WILMINGTON PIKE, WEST CH…
Owner-reported narrative. 45,711 miles reported. Look up ODI 11023314 at NHTSA ↗
Owner report 11040990 · 2017-10-29 (October 29, 2017)
STEERING WHEEL CAME LOOSE COMING OUT OF PARKING GARAGE AND ALMOST WRECKED. DEALER STATED THEY TIGHTENED THE BOLT AND HOPEFULLY IT DOESN'T COME LOOSE AGAIN. HAVE HAD THE TRANSMISSION COOLER REPLACED AT 300 MILES WHICH BROKE DOWN ON HIGHWAY. EMERGENCY BRAKE WARNING CAME ON DRIVING DOWN FREEWAY EMERGENCY BRAKE INITIATED CAUSING CAR TO STOP AND ALMOST WRECK. THE DEALER SAID THEY FIXED A SENSOR.
Owner-reported narrative. 21,000 miles reported. Look up ODI 11040990 at NHTSA ↗
Owner report 11047328 · 2017-11-19 (November 19, 2017)
WHEN A DOOR IS OPENED WHILE THE CAR IS STATIONARY BUT IN GEAR OR THE BRAKES ARE APPLIED WHILE ON AN INCLINE AND THE VEHICLE STOPS ON AN INCLINE, THE PARKING BRAKE ENGAGES BUT THE DASHBOARD LIGHT DOES NOT ILLUMINATE. WHEN THE PARKING BRAKE IS ON, THE BRAKE PEDAL MUST BE APPLIED AND THE EMERGENCY BRAKE ELECTRONIC SWITCH PRESSED TO DISENGAGE. THE PARKING BRAKE. THE INDICATOR LIGHT NOT ILLUMINATING INITIALLY CAUSED CONFUSION AND WORRY THAT SOMETHING WAS WRONG WITH THE VEHICLE UNTIL I WAS ABLE TO TROUBLESHOOT AND REPRODUCE THE ISSUE AT WILL.
Owner-reported narrative. 34,000 miles reported. Look up ODI 11047328 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
14V736000 · Power Train:Automatic Transmission:Control Module (Tcm/Pcm/Tecm)
Reported: 2014-11-18 (November 18, 2014)
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
Consequence: If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Remedy: Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
NHTSA campaign record ↗18V592000 · Equipment:Electrical
Reported: 2018-09-10 (September 10, 2018)
Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.
Consequence: An overheated cord can increase the risk of a fire.
Remedy: Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.
NHTSA campaign record ↗