2017 Ford EXPLORER: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
1,684 owner complaints analyzed
13 distinct recall campaigns
50,000 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 846 complaints include usable failure mileage.
Most common problems
Structure is the most frequently named component, appearing in 371 of 1,684 complaints (22.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 101 | 6.0% |
| Steering behavior | 76 | 4.5% |
| Electrical and battery issues | 66 | 3.9% |
| Braking behavior | 39 | 2.3% |
| Engine operation | 31 | 1.8% |
| Fuel system concerns | 7 | 0.4% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Structure | 371 |
| Unknown Or Other | 368 |
| Structure:Body | 260 |
| Engine | 236 |
| Power Train | 114 |
| Electrical System | 87 |
| Steering | 75 |
| Wheels | 59 |
Structure: 371; Unknown Or Other: 368; Structure:Body: 260; Engine: 236; Power Train: 114; Electrical System: 87; Steering: 75; Wheels: 59
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 278 |
| 25,000 to 49,999 | 144 |
| 50,000 to 74,999 | 145 |
| 75,000 to 99,999 | 126 |
| 100,000 to 149,999 | 121 |
| 150,000 and above | 32 |
Under 25,000: 278; 25,000 to 49,999: 144; 50,000 to 74,999: 145; 75,000 to 99,999: 126; 100,000 to 149,999: 121; 150,000 and above: 32
Under 25,000 miles has the most reports with usable mileage (278). 838 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 9 |
| 2017 | 139 |
| 2018 | 122 |
| 2019 | 130 |
| 2020 | 64 |
| 2021 | 97 |
| 2022 | 96 |
| 2023 | 253 |
| 2024 | 229 |
| 2025 | 391 |
| 2026 | 154 |
2016: 9; 2017: 139; 2018: 122; 2019: 130; 2020: 64; 2021: 97; 2022: 96; 2023: 253; 2024: 229; 2025: 391; 2026: 154
Pattern summary
Structure leads the component reports. Transmission and shifting appears in 101 complaint narratives. Steering behavior appears in 76 complaint narratives. Electrical and battery issues appears in 66 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10906040 · 2016-09-13 (September 13, 2016)
I HAVE A 2017 FORD EXPLORER THAT HAS A EXHAUST LEAK THAT I SMELL WHEN I ENTER THE HIGHWAY. I ALSO SMELL THIS ODOR WHEN I TOW MY WAVE RUNNER. THE ODOR IS SO STRONG THAT MY SON VOMITED WHILE IN THE VEHICLE. I TOOK MY 2017 FORD EXPLORER TO THE DEALER AND THEY TOLD ME THAT THEY WERE AWARE OF THE PROBLEM BUT CAN NOT FIX IT. THIS IS A BRAND NEW VEHICLE THAT I CANNOT DRIVE AND FORD DOES NOT CARE. WHAT CAN I DO? I GOOGLED THIS ISSUE TO SEE IF ANYONE ELSE IS HAVING THIS ISSUE AND I FOUND THAT THERE IS A LAWSUIT AGAINST FORD FOR THIS SAME ISSUE WITH 2011…
Owner-reported narrative. 200 miles reported. Look up ODI 10906040 at NHTSA ↗
Owner report 10908380 · 2016-09-21 (September 21, 2016)
FULL ACCESSORY POWER ACTIVE ERROR MESSAGE - RECEIVED THIS MESSAGE WHEN I STARTED THE CAR TO DRIVE OUT MY DRIVEWAY, THE CAR WAS FULLY LOCKED UP HAD TO TURN OFF AND RE-START.
Owner-reported narrative. 400 miles reported. Look up ODI 10908380 at NHTSA ↗
Owner report 10913513 · 2016-10-12 (October 12, 2016)
2017 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE ALERT GAUGE MESSAGE CENTER DISPLAYS FAILURE OF COLLISION WARNING SYSTEM, TRACKING CONTROL SYSTEM AND STEERING SYSTEM. ATTEMPTS TO REPLACE/REPAIR SENSOR AND STEERING COLUMN FAILS. *SMD THE DEALER INFORMED THE CONSUMER A SENSOR WAS REPLACED. TWO DAYS LATER, THE DEALER CALLED THE CONSUMER AND INFORMED HIM THE VEHICLE NEEDED TO BE REPROGRAMMED AND STEERING COLUMN NEEDED TO BE REPLACED. *JB
Owner-reported narrative. Look up ODI 10913513 at NHTSA ↗
Owner report 10916675 · 2016-10-17 (October 17, 2016)
AFTER A STOP, THE CAR WAS AT STATIONARY, WAS NOT ABLE TO START THE CAR BY PUSHING THE START BUTTON, GAVE ME ERROR ON THE DASHBOARD "FULL ACCESSORY POWER ACTIVE". TRIED TO TURN IT OFF, AFTER MULTIPLE TIMES OF TRYING, WAS ABLE TO START THE CAR, IT HAS 606 MI ON IT.
Owner-reported narrative. 604 miles reported. Look up ODI 10916675 at NHTSA ↗
Owner report 10924396 · 2016-11-05 (November 5, 2016)
REAR SEAT BELT DOES NOT FASTEN PROPERLY WHEN A COSMETIC DOOR BECOMES JAMMED IN THE MECHANISM. SEAT BELT WAS RENDERED UNUSABLE AND COULD EFFECT PASSENGER AND DRIVER SIDE REAR SEATS. DESIGN FLAW EXPECTED, NO ABUSE TO COMPONENTS AND BRAND NEW VEHICLE. IT DOES NOT MATTER IF THE VEHICLE WAS MOVING OR NOT- THE SEATBELTS FAILED TO WORK (FASTEN). IN THE ATTACHED PICTURES YOU CAN SEE MY FINGER PUSHING ON THE DOOR THAT BECAME JAMMED- IN THE OTHER PICTURE YOU CAN SEE THE DOOR WAS REMOVED BY THE DEALER AFTER IT FAILED (CAUSING THE SEATBELT TO NO LONGER …
Owner-reported narrative. 1,300 miles reported. Look up ODI 10924396 at NHTSA ↗
Owner report 10924538 · 2016-11-06 (November 6, 2016)
VERY STRONG EXHAUST SMELL IN CABIN AFTER HARD ACCELERATION. THE AC WAS ON AND IN THE RECIRCULATION POSITION. THE SMELL IS STRONG AND THE CABIN MUST BE VENTED BY ROLLING THE WINDOWS DOWN TO EVACUATE THE SMELL.
Owner-reported narrative. 415 miles reported. Look up ODI 10924538 at NHTSA ↗
Owner report 10925582 · 2016-11-12 (November 12, 2016)
THIS IS A BRAND NEW EXPLORER 2017 WITH LESS THAN 700 MILES. I HAD TWO PROBLEMS; THE FIRST ONE IS SERIOUS. 1)THIS HAPPENED WITH ME TWICE; WHERE THERE WAS A FUEL LEAKING FROM THE CAR TO THE GROUND WHEN I FILLED THE CAR. I BELIEVE THIS IS VERY DANGEROUS AND NOT SAFE TO DRIVE WITH A FULL TANK. I BELIEVE THAT IF THE CAR ROLES OVER IN AN ACCIDENT IT IS GOING TO CATCH FIRE I WILL TRY TO GO TO THE DEALERSHIP TODAY TO FIX THE PROBLEM. 2) THE GAS MILEAGE IN THIS CAR IS VERY DISAPPOINTING. THE MANUFACTURER CLAIMED THAT MPG IS 16/22, BUT UNFORTUNATELY IT…
Owner-reported narrative. 700 miles reported. Look up ODI 10925582 at NHTSA ↗
Owner report 10926507 · 2016-11-16 (November 16, 2016)
2017 FORD EXPLORER SPORT-WHEN MY CAR IS IN ACCELERATION THERE'S AN EXHAUST SMELL THAT CONSUMES THE CABIN. THIS HAPPENS EVERY TIME .
Owner-reported narrative. 50 miles reported. Look up ODI 10926507 at NHTSA ↗
Recall history
13 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
16V925000 · Engine And Engine Cooling:Engine:Gasoline:Turbo/Supercharger
Reported: 2016-12-22 (December 22, 2016)
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Consequence: An oil leak, in the presence of an ignition source, increases the risk of a fire.
Remedy: Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
NHTSA campaign record ↗17V332000 · Seats:Front Assembly:Recliner | Seats
Reported: 2017-05-22 (May 22, 2017)
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Consequence: If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Remedy: Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
NHTSA campaign record ↗17V530000 · Steering
Reported: 2017-08-28 (August 28, 2017)
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Consequence: If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
NHTSA campaign record ↗19V435000 · Suspension:Rear
Reported: 2019-06-10 (June 10, 2019)
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
NHTSA campaign record ↗19V651000 · Seats
Reported: 2019-09-11 (September 11, 2019)
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Consequence: Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Remedy: Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
NHTSA campaign record ↗20V675000 · Suspension:Rear
Reported: 2021-03-12 (March 12, 2021)
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Consequence: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
NHTSA campaign record ↗21V316000 · Structure:Body
Reported: 2021-05-05 (May 5, 2021)
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Consequence: A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
NHTSA campaign record ↗21V537000 · Suspension:Rear
Reported: 2021-07-15 (July 15, 2021)
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Consequence: A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy: Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
NHTSA campaign record ↗24V031000 · Structure:Body:Roof And Pillars
Reported: 2024-01-19 (January 19, 2024)
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Consequence: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Remedy: Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
NHTSA campaign record ↗25V347000 · Structure:Body
Reported: 2025-05-23 (May 23, 2025)
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Consequence: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
NHTSA campaign record ↗25V685000 · Equipment:Electrical:Engine Block Heater
Reported: 2025-10-10 (October 10, 2025)
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Consequence: An electrical short circuit can increase the risk of a fire.
Remedy: Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
NHTSA campaign record ↗26V101000 · Suspension:Rear
Reported: 2026-02-20 (February 20, 2026)
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
Consequence: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Remedy: Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
NHTSA campaign record ↗26V448000 · Structure:Body
Reported: 2026-07-14 (July 14, 2026)
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
Consequence: A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Remedy: Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
NHTSA campaign record ↗