2020 Ford EDGE: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
312 owner complaints analyzed
4 distinct recall campaigns
66,600 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 86 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 175 of 312 complaints (56.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 167 | 53.5% |
| Engine operation | 16 | 5.1% |
| Braking behavior | 15 | 4.8% |
| Electrical and battery issues | 5 | 1.6% |
| Steering behavior | 4 | 1.3% |
| Fuel system concerns | 2 | 0.6% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 175 |
| Unknown Or Other | 49 |
| Engine | 46 |
| Electrical System | 24 |
| Forward Collision Avoidance: Warnings | 11 |
| Seat Belts | 11 |
| Vehicle Speed Control | 11 |
| Forward Collision Avoidance: Automatic Emergency Braking | 8 |
Power Train: 175; Unknown Or Other: 49; Engine: 46; Electrical System: 24; Forward Collision Avoidance: Warnings: 11; Seat Belts: 11; Vehicle Speed Control: 11; Forward Collision Avoidance: Automatic Emergency Braking: 8
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 23 |
| 25,000 to 49,999 | 7 |
| 50,000 to 74,999 | 23 |
| 75,000 to 99,999 | 20 |
| 100,000 to 149,999 | 13 |
| 150,000 and above | 0 |
Under 25,000: 23; 25,000 to 49,999: 7; 50,000 to 74,999: 23; 75,000 to 99,999: 20; 100,000 to 149,999: 13; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (23). 226 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2020 | 7 |
| 2021 | 22 |
| 2022 | 12 |
| 2023 | 27 |
| 2024 | 58 |
| 2025 | 113 |
| 2026 | 73 |
2020: 7; 2021: 22; 2022: 12; 2023: 27; 2024: 58; 2025: 113; 2026: 73
Pattern summary
Power Train leads the component reports. Transmission and shifting appears in 167 complaint narratives. Engine operation appears in 16 complaint narratives. Braking behavior appears in 15 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11331879 · 2020-07-01 (July 1, 2020)
THERE IS AN EXHAUST ODOR IN THE VEHICLE ESPECIALLY AFTER A HARD ACCELERATION AS IN PASSING ANOTHER VEHICLE. I TOOK VEHICLE TO MY FORD DEALER WHO SAID THERE WERE KNOWN PROBLEMS REPORTED ON MY MODEL VEHICLE. I SINCE FOUND A FORD TSB 18-2057 THAT COVERS THE ISSUE, BUT FOR YEARS 2015-2018. IT APPEARS THE PROBLEM EXISTS ON THE 2020 MODEL YEAR VEHICLES, TOO. *TR
Owner-reported narrative. 2,300 miles reported. Look up ODI 11331879 at NHTSA ↗
Owner report 11338001 · 2020-07-07 (July 7, 2020)
ON JULY 4,2020 AT APPROX 10:15AM I WAS DRIVING ON PA 663 HIGHWAY. OUT OF NO WHERE, I HEAR THIS LOUD BOOM. CAR IN FRONT OF ME KEPT GOING, CAR IN BACK OF ME GETTING CLOSER AS I SLOW DOWN AND PULL OFF TO THE SIDE OF HIGHWAY. CAR BEHIND ME KEPT GOING. I GET OUT OF CAR AND FIND MY PANORAMIC SUNROOF SHATTERED. I HAD THE COVER CLOSED SO GLASS WAS CAUGHT INSIDE COVER. I LOOK INSIDE COVER AND FIND NOTHING BUT SHATTERED GLASS. I CALL FORD ROADSIDE ASSISTANCE. WHILE I WAIT FOR DRIVER, I TAKE PICTURES. DRIVER ARRIVES AND TOWS CAR TO NEAREST FORD DEALER…
Owner-reported narrative. 907 miles reported. Look up ODI 11338001 at NHTSA ↗
Owner report 11354375 · 2020-09-11 (September 11, 2020)
LOW SPEED START JERKY LIKE TRANS CAN NOT FIND RIGHT GEAR ONLY ON LOW ACCERATION UNDER 25 MPH
Owner-reported narrative. 32 miles reported. Look up ODI 11354375 at NHTSA ↗
Owner report 11361895 · 2020-09-29 (September 29, 2020)
LOSS OF POWER WHILE DRIVING IN RUSH HOUR TRAFFIC. COULDN'T MAINTAIN 40MPH. HAD TO PULL INTO PARKING LOT AND START WALKING BEFORE LOSS OF POWER WAS DRIVING 40 MPH ON CITY STREET IN 60 DEGREE WEATHER
Owner-reported narrative. 738 miles reported. Look up ODI 11361895 at NHTSA ↗
Owner report 11363041 · 2020-10-06 (October 6, 2020)
REAR VIEW CAMERA FAILED ON MANY OCCASIONS WHILE DRIVING IN REVERSE IN SHOPPING STORE PARKING LOTS AND WHILE DRIVING IN REVERSE OUT OF DRIVEWAYS INTO PUBLIC STREETS. ON A FEW OCCASIONS REAR VIEW CAMERA FAILED TO DISPLAY MOTOR VEHICLES AND PEDESTRIANS. REPORTED ISSUE TO FORD DEALER SERVICE REPRESENTATIVE WHO STATED THERE WEREN'T RECALLS ON VEHICLE. HOWEVER, RECALL NOTICE WAS FOUND AS FOLLOWS: VEHICLE.HTTPS://WWW.NHTSA.GOV/VEHICLE/2020/FORD/EDGE/SUV/FWD#RECALLS400
Owner-reported narrative. 3,200 miles reported. Look up ODI 11363041 at NHTSA ↗
Owner report 11363668 · 2020-10-10 (October 10, 2020)
PERILLI SCORPION TIRE WITH ONLY 7,000 MILES ON IT EXPLODED WHILE DRIVING ON A HIGHWAY GOING 80 MILES AN HOUR. NOTHING WAS IN THE ROAD, DID NOT HIT OR RUN OVER ANYTHING. NO OTHER DAMAGE TO CAR INCLUDING RIM.
Owner-reported narrative. 7,000 miles reported. Look up ODI 11363668 at NHTSA ↗
Owner report 11364652 · 2020-10-16 (October 16, 2020)
BACKUP CAMERA NOW DISTORTED.
Owner-reported narrative. 3,800 miles reported. Look up ODI 11364652 at NHTSA ↗
Owner report 11387396 · 2021-01-10 (January 10, 2021)
I THINK THAT THE HORN ON THE 2019 & 2020 FORD AUTOMOBILES ARE VERY UNSAFE. FORD MOTOR COMPANY SHOULD BE HELD RESPONSIBLE IF SOMETHING WERE TO HAPPEN IF SOMEBODY COULD NOT HERE THE HORN. VERY LOW TONE
Owner-reported narrative. 150 miles reported. Look up ODI 11387396 at NHTSA ↗
Recall history
4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
20V550000 · Power Train:Automatic Transmission
Reported: 2020-09-10 (September 10, 2020)
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Consequence: Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Remedy: Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.
NHTSA campaign record ↗20V575000 · Back Over Prevention: Sensing System: Camera
Reported: 2020-09-23 (September 23, 2020)
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: Reduced rearward visibility can increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
NHTSA campaign record ↗21V011000 · Power Train:Driveline:Driveshaft
Reported: 2021-01-15 (January 15, 2021)
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Consequence: If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began March 12, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
NHTSA campaign record ↗25V442000 · Back Over Prevention:Software
Reported: 2025-06-27 (June 27, 2025)
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Consequence: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
NHTSA campaign record ↗