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U.S. public vehicle records

2004 Dodge DURANGO: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

1,115 owner complaints analyzed

8 distinct recall campaigns

94,500 mi median reported failure mileage

Scope: 2004 model year. Data snapshot: . 886 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Engine is the most frequently named component, appearing in 326 of 1,115 complaints (29.2%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Engine operation22420.1%
Electrical and battery issues15213.6%
Braking behavior1009.0%
Steering behavior928.3%
Transmission and shifting423.8%
Fuel system concerns222.0%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Engine
326
Electrical System
172
Engine And Engine Cooling
155
Air Bags
136
Engine And Engine Cooling:Engine
76
Power Train
64
Vehicle Speed Control
41
Electrical System: Instrument Cluster/Panel
37
Component breakdown data
CategoryCount
Engine326
Electrical System172
Engine And Engine Cooling155
Air Bags136
Engine And Engine Cooling:Engine76
Power Train64
Vehicle Speed Control41
Electrical System: Instrument Cluster/Panel37

Engine: 326; Electrical System: 172; Engine And Engine Cooling: 155; Air Bags: 136; Engine And Engine Cooling:Engine: 76; Power Train: 64; Vehicle Speed Control: 41; Electrical System: Instrument Cluster/Panel: 37

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
137
25,000 to 49,999
85
50,000 to 74,999
102
75,000 to 99,999
149
100,000 to 149,999
292
150,000 and above
121
Reported problems by failure mileage data
CategoryCount
Under 25,000137
25,000 to 49,99985
50,000 to 74,999102
75,000 to 99,999149
100,000 to 149,999292
150,000 and above121

Under 25,000: 137; 25,000 to 49,999: 85; 50,000 to 74,999: 102; 75,000 to 99,999: 149; 100,000 to 149,999: 292; 150,000 and above: 121

100,000 to 149,999 miles has the most reports with usable mileage (292). 229 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2004
54
2005
77
2006
60
2007
82
2008
57
2009
46
2010
49
2011
85
2012
78
2013
127
2014
104
2015
129
2016
65
2017
34
2018
20
2019
26
2020
9
2021
4
2022
4
2023
2
2024
2
2026
1
Complaints over time data
CategoryCount
200454
200577
200660
200782
200857
200946
201049
201185
201278
2013127
2014104
2015129
201665
201734
201820
201926
20209
20214
20224
20232
20242
20261

2004: 54; 2005: 77; 2006: 60; 2007: 82; 2008: 57; 2009: 46; 2010: 49; 2011: 85; 2012: 78; 2013: 127; 2014: 104; 2015: 129; 2016: 65; 2017: 34; 2018: 20; 2019: 26; 2020: 9; 2021: 4; 2022: 4; 2023: 2; 2024: 2; 2026: 1

Pattern summary

Engine leads the component reports. Engine operation appears in 224 complaint narratives. Electrical and battery issues appears in 152 complaint narratives. Braking behavior appears in 100 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10051715 · 2004-02-04 (February 4, 2004)

CONSUMER STATED THAT DEALER WAS ADVISED TO HALT SALES OF 2004 DODGE DURANGO BY MANUFACTURER DUE TO FIRE ISSUE. *LA THE CONSUMER IS CONCERNED ABOUT A STOP SALE ORDER WHICH WAS ISSUED BY DAIMLER CHRYSLER CORP FOR 2004 DODGE DURANGO'S. IT WAS DETERMINED BY THE MANUFACTURER THAT A DEFECT EXISTED WITHIN AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR, WHICH MAY OVERHEAT AND CATCH ON FIRE. *NM

Owner-reported narrative. Look up ODI 10051715 at NHTSA ↗

Owner report 10054776 · 2004-01-23 (January 23, 2004)

VEHICLE ACCELERATING BY ITSELF. *LA

Owner-reported narrative. 1,380 miles reported. Look up ODI 10054776 at NHTSA ↗

Owner report 10058168 · 2004-02-14 (February 14, 2004)

PLASTIC BUMPER FACIA CRACKED UNDER COLD CONDITIONS WITH LITTLE TO NO IMPACT. - POLYMER USED DURING BUMPER CONSTRUCTION CANNOT WITHSTAND COLD TEMPERATURES.*AK

Owner-reported narrative. 2,900 miles reported. Look up ODI 10058168 at NHTSA ↗

Owner report 10059750 · 2004-06-23 (June 23, 2004)

WHEN TURNING STEERING WHEEL TO THE LEFT OR RIGHT STEERING WHEEL DOES NOT RETURN SMOOTHLY. THE DEALER REPLACED THE STEERING ARM BUT THAT DIDN'T CORRECT THE PROBLEM. *AK DURING THE TIME THE CONSUMER OWNED THE VEHICLE THE AIR BAG LIGHT ILLUMINATED AND THE REAR WIPER FELL OUT. *NM

Owner-reported narrative. 6,791 miles reported. Look up ODI 10059750 at NHTSA ↗

Owner report 10060005 · 2004-02-28 (February 28, 2004)

FOLLOWING THE THROTTLE CASING RECALL ON MY DODGE DURANGO 2004 SLT 4.7 L A FEW DAYS AFTER I PURCHASED THE VEHICLE, MY ENGINE LIGHT CAME ON...NO PROB PER THE DEALER. FOLLOWING WEEK I NOTICED THAT GAS MILEAGE WAS BELOW 10MPG'S WHICH WAS ABNORMAL BUT DEALER STATED THAT IT WOULD GET BETTER. A FEW DAYS LATER WHILE ACCELERATING ON INTERSTATE 80 THE ENGINE STARTED BUCKING AND CHUGGING AND THE ENGINE LIGHT CAME ON AND STARTED BLINKING..... I PULLED TO THE SHOULDER AND TURNED OFF VEHICLE. I GOT THE VEHICLE TO THE DEALER AND THEY FOUND FROM THE CO…

Owner-reported narrative. 500 miles reported. Look up ODI 10060005 at NHTSA ↗

Owner report 10060328 · 2004-03-04 (March 4, 2004)

THE SPEED CONTROL IN THE DURANGOS WITH THE HEMI ARE UNSAFE ILL SET THE CRUISE CONTOL AND ON A SMALL DOWN GRADE SPEED WILL INCREAST 10 TO 15 MILE HR ON A LARGE HILL IT RUNNS AWAY ON YOU AND YOU HAVE TO ALL WAY BRAKE I HAVE RETURNED TO DODGE 2 OR 3 TIMES AND THEY SAID ALL THE DURAGO WITH THE HEMI ARE LIKE THAT AND ITS OK THAT IS UNSAFE AND DANGEROUS

Owner-reported narrative. 300 miles reported. Look up ODI 10060328 at NHTSA ↗

Owner report 10060433 · 2004-03-04 (March 4, 2004)

RE: 2004 DODGE DURANGO, LIMITED. PURCHASED VEHICLE DEC 4, 2003. A WEEK AFTER I BOUGHT THE VEHICLE I NOTICED A TYPE OF "STICKING" ON THE FRONT END WHEN I TURNED THE WHEELS. I ASKED MY SON TO CHECK IT OUT & HE AGREED THAT"SOMETHING" WAS WRONG. A FEW DAYS LATER I HAD A PASSENGER IN THE VEHILCE WITH ME & THAT PESON NOTED THE STICKING TOO. I TOOK THE VEHICLE TO BROWN'S DODGE IN CHANTILLY, VA. HAD THE VEHICLE FOR A FEW DAYS & DECIDED THE STEERING ARM WAS BAD. PART HAD TO BE ORDERED BUT I COULD DRIVE THE VEHICLE.SAFELY. REPAIR MADE IN LATE JAN. W…

Owner-reported narrative. 6,000 miles reported. Look up ODI 10060433 at NHTSA ↗

Owner report 10060693 · 2004-03-08 (March 8, 2004)

UPDATE: SEE PREV. COMPLAINT RE; STEERING. AFTER 2 WKS IN SHOP AND LITTLE OR NO COMMUN. FROM CHRYSLER, ON FEB 5, 2004 I REC'D A CALL FROM CHRYSLER. THEY WANT TO REPURCHASE MY 2004 DODGE DURANGO. NO WORD ON WHAT'S WRONG W/VEHICLE. THEY SAID, THEY DON'T THINK, EVEN IF THEY FIXED THE PROBLEM, THAT I WOULD EVER FEEL SAFE IN THE VEHICLE. ON FEB 6, 2004, I REC'D A CALL FROM DEALERSHIP TO CLEAN OUT MY VEHICLE. CHRYSLER WANTS IT MOVED TO AN UNDISCLOSED LOCATION. ANYONE SEE ANYTHING WRONG WITH THE PICTURE?

Owner-reported narrative. 5,300 miles reported. Look up ODI 10060693 at NHTSA ↗

Recall history

8 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

03V528000 · Electrical System:Wiring:Interior/Under Dash

Reported: 2003-12-12 (December 12, 2003)

ON CERTAIN SPORT UTILITY VEHICLES, AN INSTRUMENT CLUSTER CIRCUIT BOARD CAPACITOR MAY OVERHEAT.

Consequence: THIS COULD POTENTIALLY RESULT IN AN INSTRUMENT PANEL FIRE.

Remedy: DEALERS WILL REMOVE THE CAPACITOR FROM THE CIRCUIT BOARD. OWNER NOTIFICATION BEGAN ON DECEMBER 17, 2003. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-992-1997.

NHTSA campaign record ↗
04V020000 · Vehicle Speed Control:Cables

Reported: 2004-01-14 (January 14, 2004)

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.7L AND 4.7L ENGINES, THE THROTTLE CONTROL CABLE MAY INGEST WATER AND FREEZE DURING EXTENDED COLD TEMPERATURE.

Consequence: THIS COULD CAUSE THE THROTTLE TO STICK IN THE OPEN POSITION AND RESULT IN A CRASH.

Remedy: DEALERS WILL REPLACE THE THROTTLE CONTROL CABLE. OWNER NOTIFICATION BEGAN ON JANUARY 19, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

NHTSA campaign record ↗
04V578000 · Electrical System:12v/24v/48v Battery:Cables

Reported: 2004-12-08 (December 8, 2004)

ON CERTAIN SPORT UTILITY VEHICLES BUILT WITH A 5.7L, 4.7L, OR 3.7L ENGINE, THE POSITIVE BATTERY CABLE MAY CONTACT THE FRONT SUSPENSION UPPER CONTROL ARM MOUNTING BRACKET.

Consequence: THIS CONTACT COULD ABRADE THE CABLE AND CAUSE A SHORT CIRCUIT, WHICH MAY RESULT IN AN UNDERHOOD FIRE.

Remedy: DEALERS WILL INSPECT THE BATTERY CABLE AND, IF NECESSARY, REPOSITION IT AWAY FROM THE CONTROL ARM MOUNTING BRACKET. THE RECALL BEGAN DECEMBER 14, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

NHTSA campaign record ↗
07V092000 · Electrical System: Instrument Cluster/Panel

Reported: 2007-03-09 (March 9, 2007)

ON SOME SPORT UTILITY VEHICLES, UNDER CERTAIN OPERATING CONDITIONS, AN INTEGRATED CIRCUIT IN THE INSTRUMENT CLUSTER THAT CONTROLS INTERIOR LIGHTING MAY OVERHEAT.

Consequence: THIS COULD POTENTIALLY CAUSE AN INSTRUMENT PANEL FIRE.

Remedy: DEALERS WILL INSPECT THE CLUSTER FOR DAMAGE AND REPLACE IT FREE OF CHARGE. THE RECALL BEGAN ON APRIL 2, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-140.

NHTSA campaign record ↗
14V770000 · Air Bags

Reported: 2014-12-03 (December 3, 2014)

Chrysler Group LLC (Chrysler) is recalling certain model year 2004-2005 Dodge Ram 1500, 2500, and 3500, 2004-2005 Dodge Durango, 2005 Dodge Dakota, 2005 Dodge Magnum and 2005 Chrysler 300, 300C and 300 SRT8 vehicles originally sold, or ever registered, in geographic locations associated with high absolute humidity. Specifically, vehicles sold, or ever registered, in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, U.S. Virgin Islands, Saipan, Guam, and American Samoa are addressed by this recall. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.

Consequence: In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy: Chrysler will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. For vehicles that were sold, or are currently registered, in Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, owners were notified and the recall began on December 5, 2014. For all other vehicles, Chrysler notified owners and the recall began on February 3, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P40 Expanded. Note: This recall has been superseded by recall 16V-352. This recall superseded the passenger air bag portion of recall 14V-354.

NHTSA campaign record ↗
15V313000 · Air Bags:Frontal:Driver Side:Inflator Module

Reported: 2015-05-26 (May 26, 2015)

Chrysler (FCA US LLC) is recalling certain model year 2005-2009 Dodge Ram 2500, 2004-2008 Dodge Ram 1500 and Durango, 2006-2009 Dodge Ram 3500, 2008-2010 Dodge Ram 4500 and 5500, 2007-2008 Chrysler Aspen, 2005-2010 Chrysler 300, 300C, 300S, and SRT8, 2006-2010 Dodge Charger, 2005-2008 Magnum, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the affected Chrysler and Dodge owners and Mitsubishi will notify the affected Raider owners. Dealers will replace the driver's frontal air bag inflator, free of charge. The recall began for Chrylser on June 8, 2015. The recall for Mitsubishi started on June 24, 2015. Chrysler and Dodge owners may contact Chrysler customer service at 1-800-853-1403. Mitsubishi owners may call 1-888-648-7820. Chrysler's number for this recall is R25. Note: This recall supersedes recall 14V817 in its entirety. Vehicles that have had their driver side frontal air bag replaced previously need to have their air bag replaced under this recall as well.

NHTSA campaign record ↗
16V352000 · Air Bags:Frontal:Passenger Side:Inflator Module

Reported: 2016-05-24 (May 24, 2016)

Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AZ, AR, DE, Washington D.C., IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV, or "Zone B." Lastly, unless included in "Zone A" or "Zone B" above, Chrysler is recalling certain 2005-2008 RAM 2500, 2006-2008 RAM 3500, 2007-2008 RAM 3500 Cab Chassis, 2008 RAM 4500 and 5500 Cab Chassis, 2004-2008 Dodge Durango, 2007-2008 Chrysler Aspen, 2007-2008 Jeep Wrangler, 2008 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2008 Chrysler 300, 2006-2008 Dodge Charger, 2005-2008 Dodge Dakota, and 2006-2008 Mitsubishi Raider vehicles originally sold, or registered, in AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY.

Consequence: These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicle until the recall repair is complete. Chrysler will notify the Chrysler, Dodge, Jeep and RAM owners. Mitsubishi owners will be notified by their company. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began on March 27, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S43. Note: This recall supersedes recall 14V-7700.

NHTSA campaign record ↗
17V824000 · Equipment

Reported: 2017-12-21 (December 21, 2017)

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Consequence: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

NHTSA campaign record ↗