1997 Chrysler TOWN AND COUNTRY: complaints, problems and recalls

CONSUMER STATED THAT WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE TRANSMISSION WILL START TO MAKE A WINDING NOISE CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED. TS *DT

Owner-reported narrative. Look up ODI 10001794 at NHTSA ↗

PER CONUSMER THE DEALERSHIP STEARNS DAIMLER CHRYSLER; GRAHAM NC; [phone removed]; IS REFUSING TO HONOR THE RECALL FOR THE CLOCKSPRING 02 V 293 000. TS

Owner-reported narrative. Look up ODI 10002168 at NHTSA ↗

WHILE DRIVING UNDER RAINY CONDITIONS, CONSUMER STATED" THE VEHICLE SUDDENLY LOSS ALL POWER EVERYTHING SHUTS DOWN. TOOK TO DEALER, AND DEALER STATED THAT THE SERPENTINE BELT FELL OFF. CONSUMER STATES" BELT FELL OFF 5 TIMES. DEALER HAS TOLD CONSUMER NOT TO DRIVE VEHICLE IN THE RAIN. PLEASE DESCRIBE FURTHER. TS

Owner-reported narrative. Look up ODI 10002220 at NHTSA ↗

WHILE DRIVING VEHICLE UNDER RAINY CONDITIONS, CONSUMER STATES" THERE WAS A SUDDEN LOSS OF ALL POWER. TOOK TO DEALER AND THEY STATED SERPENTINE BELT HAD FALLEN OFF DUE TO DRIVING IN RAIN. PLEASE PROVIDE ANY FURTHER INFORMATION. TS

Owner-reported narrative. Look up ODI 10002226 at NHTSA ↗

THE WINDSHIELD WIPER TURNS OFF AND ON FOR NO REASON, WHILE DRIVING. DEALER HAS BEEN CONTACTED. PH *TT

Owner-reported narrative. Look up ODI 10004293 at NHTSA ↗

CONSUMER RECEIVED RECALL CAMPAIGN ID 02V293000 AND HAS MADE SEVERAL ATTEMPTS TO HAVE REMEDY PERFORMED TO NO AVAIL. CURRENTLY, THE AIRBAG LIGHT IS ILLUMINATED ,AND HORN DOES NOT WORK. TOOK VEHICLE IN FOR REMEDY ON 01/16/02 WAS INFORMED THAT THE SERVICE TECHNICIAN WAS NOT IN AND TOLD TO RETURN THE NEXT DAY. CONSUMER CALLED TO CONFIRM APPOINTMENT, AND RETURNED ON 01/17/02, WAS TOLD THE SERVICE TECHNICIAN WAS CURRENTLY OFF SITE ,AND WOULD NOT RETURN UNTIL 2PM, AND THAT THE PART HAD TO BE ORDERED. CONSUMER WAS WORKING AND HAD TO LEAVE. SPOKE…

Owner-reported narrative. Look up ODI 10004642 at NHTSA ↗

VAN ENGINE DIES AT ANY TIME WITHOUT ANY SPUTTERING OR WARNING, LIKE SOMEONE TURNED OFF THE IGNITION. WILL START RIGHT UP AGAIN AS SOON AS I PUT TRANSMISSION IN NEUTRAL AND TURN KEY. OFTEN WHEN DRIVING THE ENGINE WILL JERK REAL HARD LIKE I JUST DROVE OVER A SPEED BUMP, BUT ENGINE DOES NOT KILL. THE ENGINE LIGHT FLASHES FOR A SECOND. DEALER SAYS NOTHING SHOWS ON COMPUTER SO THERES NOTHING HE CAN DO. CHRYSLER IN DETROIT WAS CALLED AND SAID THE SAME THING. THEY WERE NO HELP AT ALL. I HAVE ALMOST BEEN HIT FROM BEHIND SEVERAL TIMES DUE TO THIS PROBL…

Owner-reported narrative. 57,350 miles reported. Look up ODI 10005350 at NHTSA ↗

DURING SERVICE HAD TRANSMITION OIL & FILTER CHANGED AT 69,000 MILES. NO SILVER SPARKLES IN OLD OIL NOTED. AT 86,000 COMPLEAT TRANS FAILURE. WHEN PAN REMOVED FROM TRANS. "CHUNKS" OF METAL NOTICED IN OIL!!!!! WARRANTY DID NOT COVER $3,700 TO REPLACE TRANS. REGARDLESS OF TEMP, TRANS SHIFTS WHEN IT WANTS TO AND WILL STALL ENGINE IN A MINUTE FOR NO REASON.

Owner-reported narrative. 86,000 miles reported. Look up ODI 10005591 at NHTSA ↗

Reported: 2000-09-13 (September 13, 2000)

VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.

Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.

Remedy: DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Reported: 2002-03-08 (March 8, 2002)

ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.

Consequence: IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.

Remedy: DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Reported: 2002-11-07 (November 7, 2002)

ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.

Consequence: THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.

Remedy: DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Reported: 1996-10-29 (October 29, 1996)

THE MASTER CYLINDER REAR SEAL, BETWEEN THE HYDRAULIC FLUID AND THE VACUUM RESERVOIR, MAY NOT SEAL ADEQUATELY ALLOWING HYDRAULIC FLUID TO BE DRAWN INTO THE POWER ASSIST VACUUM RESERVOIR.

Consequence: AS THE HYDRAULIC FLUID IN THE MASTER CYLINDER RESERVOIR DECREASES, THE LEVEL SENSOR WILL DETECT THE LOSS OF FLUID AND ILLUMINATE THE INSTRUMENT PANEL BRAKE WARNING LAMP. CONTINUED OPERATION OF THE VEHICLE WITH THE WARNING LAMP ILLUMINATED CAN RESULT IN EXTENDED STOPPING DISTANCES.

Remedy: DEALERS WILL REPLACE THE BRAKE MASTER CYLINDER ON ALL AFFECTED VEHICLES. ADDENDUM (4-14-97): VEHICLES INSPECTED PER CHRYSLER RECALL NO. 707 AND FOUND TO BE OUTSIDE THE LISTED SUSPECT MASTER CYLINDER DATE CODE RANGE, MUST NOW HAVE THE MASTER CYLINDER PRIMARY PISTON REPLACED (CHRYSLER RECALL NO. 714).

Reported: 1998-08-06 (August 6, 1998)

VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT ON THE INTEGRATED CHILD SEAT CAN BECOME DIFFICULT TO EXTRACT WHEN THE SAFETY BELT LATCH PLATE BECOMES CONTAMINATED.

Consequence: THIS CAN CAUSE DIFFICULTY IN RELEASING A CHILD FROM THE RESTRAINT.

Remedy: DEALERS WILL CLEAN THE LATCH MECHANISM. AN EXTENDER WILL BE ADDED TO THE EMERGENCY RELEASE ANCHOR FOR THE CHILD SEAT SAFETY BELTS SO THAT THE RELEASE CLIPS ARE MORE VISIBLE AND ACCESSIBLE TO THE OPERATOR IN THE EVENT THAT THE RETRACTOR MECHANISM CAN NOT BE UNLOCKED. IN ADDITION, AN INSTRUCTIONAL OWNER'S MANUAL SUPPLEMENT CARD WILL BE PROVIDED.