2024 Chevrolet SILVERADO 2500: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
139 owner complaints analyzed
4 distinct recall campaigns
14,200 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 26 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 46 of 139 complaints (33.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 59 | 42.4% |
| Transmission and shifting | 28 | 20.1% |
| Electrical and battery issues | 27 | 19.4% |
| Steering behavior | 9 | 6.5% |
| Engine operation | 5 | 3.6% |
| Fuel system concerns | 3 | 2.2% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 46 |
| Service Brakes | 37 |
| Power Train | 36 |
| Unknown Or Other | 23 |
| Engine | 13 |
| Electrical System: Integrated Trailer Brake Control | 9 |
| Fuel/Propulsion System | 8 |
| Exterior Lighting | 6 |
Electrical System: 46; Service Brakes: 37; Power Train: 36; Unknown Or Other: 23; Engine: 13; Electrical System: Integrated Trailer Brake Control: 9; Fuel/Propulsion System: 8; Exterior Lighting: 6
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 14 |
| 25,000 to 49,999 | 4 |
| 50,000 to 74,999 | 6 |
| 75,000 to 99,999 | 2 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 14; 25,000 to 49,999: 4; 50,000 to 74,999: 6; 75,000 to 99,999: 2; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (14). 113 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 28 |
| 2024 | 29 |
| 2025 | 57 |
| 2026 | 25 |
2023: 28; 2024: 29; 2025: 57; 2026: 25
Pattern summary
Electrical System leads the component reports. Braking behavior appears in 59 complaint narratives. Transmission and shifting appears in 28 complaint narratives. Electrical and battery issues appears in 27 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11525974 · 2023-06-08 (June 8, 2023)
While the phone connects to android auto, the system will treat the music as a phone call and reduces the A/C to account for the possible noise on a phone call from the system. The vehicle is in Arizona, and this is a problem that you want to avoid. The A/C system will only resume when phones are disconnected from the truck. The issue happens when phones are connected via Bluetooth or a cord in the USB-C slot. Incoming messages will not play when they come in. The system states that no active subscription is enabled to allow messages to play a…
Owner-reported narrative. Look up ODI 11525974 at NHTSA ↗
Owner report 11529117 · 2023-06-27 (June 27, 2023)
Component - Integrated Trailer Brake Controller Safety - caused a vehicle skid and loss of control Inspection - it is scheduled to go in to the dealer today Warnings - the dash messages "Trailer Brakes Connected" and "Trailers Brakes Disconnected" displays often when a trailer is connected, as frequently as several times per minute. I believe that NHTSA and GM are aware of issues with the trailer brake connector on these vehicles. The integrated trailer brake controller connects and disconnects the trailer brakes as often as several times per…
Owner-reported narrative. Look up ODI 11529117 at NHTSA ↗
Owner report 11531543 · 2023-07-11 (July 11, 2023)
Connecting this trailer to a new 2024 Chevrolet Silverado 2500 HD, the trailer brakes cut in and out every minute or so. The truck shows a warning that the trailer brakes are disconnected, and then they reconnected. This happens repeatedly. General Motors and Forest River have been advised of this, but neither have a solution. Forest River does not want to engage with me (as consumer). GM is still working with me to trouble shoot. Theory is that the solar charging on the trailer is causing the issue with the GM vehicle. Truck (not the tr…
Owner-reported narrative. Look up ODI 11531543 at NHTSA ↗
Owner report 11532273 · 2023-07-14 (July 14, 2023)
The trailer brake controller on the vehicle is defective and keeps connecting and disconnecting. It's a known issue to the manufacturer as shown in service bulletin #6379278 image attached. The manufacturers solution is to contact the trailer manufacturer for instructions on how to disable the solar charge controller. I have done this but the trailer manufacturer (Grand Design) will not provide me with this information as they are saying this is a Chevrolet issue and Chevrolet needs to resolve it. This now places me in a situation where I am t…
Owner-reported narrative. Look up ODI 11532273 at NHTSA ↗
Owner report 11532550 · 2023-07-16 (July 16, 2023)
While towing my fifth wheel trailer, the electric trailer brakes module shuts off with a message "check trailer wiring". When the module shuts off, the trailer brakes do not actuate relying fully on the truck to stop as the trailer brakes will not work. The plug was firmly seated and it caused issues whether using the in bed plug or the bumper plug. After some time, the message would go away and the system would display the message "trailer connected" and the trailer brakes would work again. After some time, the process would repeat several t…
Owner-reported narrative. Look up ODI 11532550 at NHTSA ↗
Owner report 11533956 · 2023-07-23 (July 23, 2023)
We have a 2022 Grand Design Imagine 2800BH for two years and towed it with a 2018 RAM 2500. Just recently purchased the 2024 Silverado 2500HD and our first tow the new truck kept disconnecting the trailer brakes then reconnecting. Apparently the new 2024 are having issues with their trailer brake modules recognizing trailers being attached. When you are towing a travel trailer and you need to brake and they’re not available because your tow vehicle is having issues recognizing a trailer brakes.
Owner-reported narrative. Look up ODI 11533956 at NHTSA ↗
Owner report 11534909 · 2023-07-27 (July 27, 2023)
Brand new truck, 1st time towing through mountains of Kentucky, we kept getting "check trailer wiring", "trailer brakes disconnected" "service trailer brakes" I did research and took the truck in for service. They found nothing wrong, but said we should get an adapter and gave me the name of two. We had the camper checked as well, no issues. Many complaining on blogs about this issue and many have also been told to get an adapter. Really? why would I need a $200 adapter and the fact they already knew which two I should buy, tells me, they…
Owner-reported narrative. Look up ODI 11534909 at NHTSA ↗
Owner report 11534914 · 2023-07-27 (July 27, 2023)
When truck is connected to a trailer with electric brakes, intermittently a check trailer wiring warning flashes on the dashboard screen. When this happens you do not have trailer brakes. It has happened on multiple trailers with 7 pin connections. I have taken it to the dealer twice with no fix other than GM recommending a non GM trailer receptacle. I have taken my trailer to the dealer and they could find no problems. Basically the 2024 Silverado 2500 HD when hooked to trailers with industry standard 7 pin 12 volt receptacle loses traile…
Owner-reported narrative. Look up ODI 11534914 at NHTSA ↗
Recall history
4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
23V549000 · Steering
Reported: 2023-08-03 (August 3, 2023)
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.
Consequence: A steering arm that disconnects may result in a total loss of steering control, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the steering gear, if necessary, free of charge. Owner notification letters were mailed September 22, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232414720.
NHTSA campaign record ↗24V060000 · Latches/Locks/Linkages:Tailgate:Latch
Reported: 2024-02-01 (February 1, 2024)
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Consequence: An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
Remedy: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.
NHTSA campaign record ↗24V894000 · Latches/Locks/Linkages:Tailgate:Latch
Reported: 2024-11-26 (November 26, 2024)
General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.
Consequence: An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
Remedy: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242469160. This recall is an expansion of NHTSA Recall 24V-060.
NHTSA campaign record ↗26V530000 · Tires | Tires:Pressure Monitoring And Regulating Systems
Reported: 2026-08-13 (August 13, 2026)
General Motors, LLC (GM) is recalling certain 2024-2025 Chevrolet Silverado 2500 and GMC Sierra 2500 vehicles equipped with the enhanced towing option and 20-inch accessory tire/wheel package. The tire information label may state the incorrect rear tire pressure, resulting in underinflated tires and preventing the tire pressure monitoring system (TPMS) from displaying a low tire pressure warning.
Consequence: Driving with underinflated tires can increase the risk of a crash.
Remedy: Dealers will inspect, update the engine control module (ECM) software, apply a tire label overlay, inflate tires to the correct pressure, and perform a tire pressure monitor system (TPMS) re-learn process as necessary, free of charge. Owner notification letters are expected to be mailed September 28, 2026. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N262561970. Vehicle Identification Numbers (VIN) involved in this recall became searchable on NHTSA.gov on August 13, 2026.
NHTSA campaign record ↗