2018 Chevrolet SILVERADO 2500: complaints, problems and recalls

DIESEL L5P 2017-CURRENT. WHEN HAVING THE ENGINE BLOCK HEATER PLUGGED IN, I HAVE SEEN MULTIPLE TRUCKS BURN DOWN FROM HAVING A SHORT SOMEWHERE. I HAVE ALSO SEEN THE CORD FOR THE ENGINE BLOCK HEATER RUB AGAINST THE WIRING HARNESS AND RUB THE INSULATION OFF EXPOSING THE BARE WIRE. I BELIEVE WHEN THIS HAPPENS, AN ELECTRICAL ARCH JUMPS FROM THE WIRE TO GROUND A STARTING A FIRE. PLEASE INVESTIGATE ENGINE BLOCK HEATER CORD AND IT RUBBING AGAINST SHARP EDGES EXPOSING BARE WIRE.

Owner-reported narrative. 6,700 miles reported. Look up ODI 11065989 at NHTSA ↗

VEHICLE INTERMITTENTLY WILL NOT START. DIC DISPLAYS SERVICE MESSAGES FOR POWER STEERING, STABILITRAK, AND TRAILERING. WILL NOT START USING THE KEY OR REMOTELY USING GM APP OR WITH KEY FOB. DEALER HAS ATTEMPTED TO FIX MULTIPLE TIMES AND CAN'T LOCATE THE PROBLEM. GM REFUSES TO ACKNOWLEDGE THAT A PROBLEM EXISTS EVEN THOUGH I HAVE PROVIDED MULTIPLE VIDEOS DOCUMENTING THE NON-START CONDITION. THIS HAS OCCURRED >6 TIMES IN 2 MONTHS. EACH TIME UNDER DIFFERENT CONDITIONS - HOT VS COLD, AFTER A SHORT DRIVE AND AFTER A LONG DRIVE. FIRST OCCURRED O…

Owner-reported narrative. 374 miles reported. Look up ODI 11082211 at NHTSA ↗

WHEN IN DRIVE ENTERING AN INCLINE THE ENGINE WILL LURCH TO A HIGHER GEAR. ALSO WHEN DRIVING THE LIGHT IN THE FRONT PANEL WILL GO DARK. CAN NOT READ SPEED, TACK, GAS LEVEL ALL BLACK. ( FOR 30 SEC, 45 SEC THEN FOR AN HOUR AND A HALF) ALSO THE AIR-CONDITIONING WILL TURN ON AUTOMATICALLY WITHOUT ME TURNING IT ON AND NO INDICATOR IT IS ON. THEN LATER THE AIR-CONDITIONING INDICATOR LIGHT WILL TURN ON . STILL WITHOUT ME TURNING ON THE AIR-CONDITIONING. AT ALL TIMES TRUCK WAS IN MOTION ON STREET OR HIGHWAY.

Owner-reported narrative. 1,090 miles reported. Look up ODI 11179826 at NHTSA ↗

TRUCK WILL TO START IN COLDER WEATHER. DEALERSHIP TOLD ME DIESEL FUEL HAS FROZE. SERVICE WRITER TOLD ME THAT THIS WAS THE FIFTH NEW DURMAX ENGINE THAT HAS HAD PROBLEMS AND SINCE THE REDESIGN OF FUEL PUMP THE ARE EXPERIENCING THIS .THERE IS NOTHING IN OWNERS MANUAL TELLING TO USE FUEL ADDITIVE OR WHEN. I WOULD LIKE TO NO IF THEY HAVE A FIX FOR THIS

Owner-reported narrative. 10,000 miles reported. Look up ODI 11180113 at NHTSA ↗

I PURCHASED MY TRUCK BRAND NEW. I LOVE THIS TRUCK BUT I FEEL LIKE THERE MIGHT BE A PROBLEM OR SOMETHING GOING ON. MY VEHICLE WAS IN MOTION WHEN THIS STARTED. I WAS DRIVING ON 02-16-2019 WITH MY BRAND NEW BABY GIRL JUST 7 WEEKS OLD WHEN SUDDENLY SOMETHING STARTED TO SMELL REALLY TOXIC AND IT FILLED THE ENTIRE TRUCK WITH WHAT SMELLED LIKE DIESEL FUMES. SMELLS LIKE SOMEONE DUMPED 10 GALLONS OF FUEL INSIDE MY TRUCK. THERE IS NO SAFE PLACE TO PULL OVER AND IT IS FREEZING OUTSIDE. MY BABY IS SCREAMING AND GETTING EXPOSED TO THESE NITROGEN DIOXID…

Owner-reported narrative. 25,000 miles reported. Look up ODI 11180552 at NHTSA ↗

MON OCT 8TH, 5PM, MY CHEVY SILVERADO 2500HD DIESEL TRUCK CAUGHT FIRE DRIVING DOWN A CITY ROAD(APPROXIMATELY 30MPH), WITH ME, MY 12YO DAUGHTER AND HER FRIEND IN IT. THE ENGINE DIED, AND I LOST POWER STEERING AND BRAKES. AFTER WRESTLING THE TRUCK TO THE SIDE FO THE ROAD, A PASSERBY DROVE BACKWARDS IN TRAFFIC TO ALERT ME THAT THE TRUCK WAS BURNING. IF NOT FOR HIM, WE MIGHT NOT HAVE GOTTEN OUT IN TIME. FLAMING FUEL WAS DRIPPING DOWN FROM IN THE CHASSIS, DRIVER SIDE, IN FRONT OF REAR WHEEL, APPROXIMATELY WHERE THE FUELING RECEPTACLE WAS. THE POOL OF…

Owner-reported narrative. 1,000 miles reported. Look up ODI 11181495 at NHTSA ↗

BOUGHT THIS TRUCK BRAND NEW IN SEPTEMBER 2018 AND HAVE BEEN HAVING PROBLEMS WITH THE TORQUE CONVERTER SINCE THE DAY WE BOUGHT IT. IT HAS FREQUENT MODERATED SHUDDERING AND OR LURCHING AT THE ACCELERATION SPEED OF ABOUT 30 MPH. ALMOST EVERYDAY AND SEVERAL TIMES PER DAY. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES, THEY SAY THERE IS A "FLAW" IN THE 2017-2018 TRUCKS BUT THERE IS NOT A FIX. THEY SAY TO DRIVE THE TRUCK IN TOW HAUL AND THAT HELPS. I DO NOT WANT TO DRIVE IN TOW HAUL, I FEEL IT IS HARD ON THE TRUCK TO DRIVE IN TOW HAUL ON A REGULA…

Owner-reported narrative. Look up ODI 11205552 at NHTSA ↗

TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED A TEXT MESSAGE STATING THAT THERE WAS TRANSMISSION FAILURE. THE CONTACT STATED THAT THE VEHICLE WOULD DOWNSHIFT INDEPENDENTLY AND NOT EXCEED 35 MPH. ALSO, THE ENGINE RPMS REVVED AT A DANGEROUS LEVEL. OCEAN CITY CHEVROLET (2366 OCEAN HWY W, SHALLOTTE, NC 28459, [phone removed]) STATED THAT THE PART FOR THE REPAIR WOULD BE SHIPPED IN TWO DAYS; HOWEVER, THE CONTACT COULD STILL DRIVE THE VEHICLE SINCE THE FAILURE OCCURRED INTERMITTENTLY. THE PART THAT WAS REPLACED WAS A SENS…

Owner-reported narrative. 2,914 miles reported. Look up ODI 11208187 at NHTSA ↗

Reported: 2017-09-14 (September 14, 2017)

General Motors (GM) is recalling certain 2017-2018 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 trucks. The front seat belt retractor assemblies were built with the incorrect torsion bar. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 209, "Seat Belt Assemblies."

Consequence: The seat belt retractors may not perform as intended during a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will replace both front seat belt retractor assemblies, free of charge. The recall began March 24, 2021. Owners may contact GMC customer service at 1-888-988-7267 or Chevrolet customer service at 1-800-222-1020. GM's numbers for this recall are 17368, 17375, and 17376.

Reported: 2019-04-25 (April 25, 2019)

General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 4500, 5500 and 6500 vehicles and 2017-2019 Chevrolet Silverado 2500 and 3500 vehicles and GMC Sierra 2500 and 3500 vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater. The engine block heater cord or the terminals that connect the heater cord to the block heater may short circuit and fail.

Consequence: A short-circuit may damage the engine components and increase the risk of fire.

Remedy: GM will contact owners, dealers will replace the engine block heater, free of charge. Additionally, in Chevrolet Silverado 2500 and 3500 vehicles, dealers will install a new rerouted heater cord. The recall began December 11, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N182206310.

Reported: 2021-07-01 (July 1, 2021)

General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500 and 2017-2019 GMC Sierra 2500 and 3500 vehicles equipped with a Duramax diesel 6.6 liter engine and an optional engine-block heater cord. An electrical short-circuit may occur in the engine-block heater cable or in the terminals that connect the heater cable to the block heater.

Consequence: An electrical short-circuit can increase the risk of a fire.

Remedy: Dealers will replace engine block heaters and heater cords. Vehicles that have this feature disabled as a remedy to the safety condition will be contacted and offered replacement block heaters and heater cords under a separate customer satisfaction program, free of charge. GM will provide free replacement block heaters and cords under a separate customer satisfaction campaign. For vehicles previously included in recall 19V-328, the heater cord will be replaced and rerouted, free of charge. Interim owner notifications were mailed on August 13, 2021. Owner notification letters are expected to be mailed on April 4, 2022. Customers may call GMC customer service at 1-800-462-8782. GM's number for this recall is 212329840.

Reported: 2023-02-02 (February 2, 2023)

General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles equipped with a dual fuel tank option. The rear fuel tank may collapse and prevent the fuel pump from transferring fuel to the front tank, resulting in an engine stall.

Consequence: An engine stall increases the risk of a crash.

Remedy: Dealers will inspect the fuel tank and fuel pump module, replacing them as necessary. Dealers will also add a vent hose to the rear tank assembly. Repairs will be performed free of charge. An interim owner notification letter informing owners of the safety risk was mailed on March 15, 2023. Owner notification letters were mailed June 21, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222368030.

Reported: 2024-10-10 (October 10, 2024)

General Motors, LLC (GM) is recalling certain 2018 Chevrolet Silverado 1500, GMC Sierra 1500, 2018-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 Crew Cab trucks. The left or right-side roof-rail air bag (RRAB) inflator end cap may detach from the inflator or the inflator sidewall may rupture.

Consequence: A separated inflator end cap or inflator rupture can allow compressed gas to escape, resulting in the end cap or other components being propelled into the vehicle, increasing the risk of injury or crash.

Remedy: Dealers will replace the left and right side RRAB modules, free of charge. Owner notification letters were mailed November 8, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020, and GMC Customer Service at 888-988-7267. GM's number for this recall is N242474500.