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U.S. public vehicle records

2003 Chevrolet IMPALA: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

694 owner complaints analyzed

5 distinct recall campaigns

82,872 mi median reported failure mileage

Scope: 2003 model year. Data snapshot: . 513 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 231 of 694 complaints (33.3%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior11015.9%
Electrical and battery issues10114.6%
Steering behavior497.1%
Engine operation486.9%
Transmission and shifting273.9%
Fuel system concerns202.9%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
231
Engine
88
Exterior Lighting
57
Engine And Engine Cooling
40
Air Bags
28
Exterior Lighting:Headlights
27
Steering
25
Unknown Or Other
23
Component breakdown data
CategoryCount
Electrical System231
Engine88
Exterior Lighting57
Engine And Engine Cooling40
Air Bags28
Exterior Lighting:Headlights27
Steering25
Unknown Or Other23

Electrical System: 231; Engine: 88; Exterior Lighting: 57; Engine And Engine Cooling: 40; Air Bags: 28; Exterior Lighting:Headlights: 27; Steering: 25; Unknown Or Other: 23

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
67
25,000 to 49,999
66
50,000 to 74,999
91
75,000 to 99,999
81
100,000 to 149,999
121
150,000 and above
87
Reported problems by failure mileage data
CategoryCount
Under 25,00067
25,000 to 49,99966
50,000 to 74,99991
75,000 to 99,99981
100,000 to 149,999121
150,000 and above87

Under 25,000: 67; 25,000 to 49,999: 66; 50,000 to 74,999: 91; 75,000 to 99,999: 81; 100,000 to 149,999: 121; 150,000 and above: 87

100,000 to 149,999 miles has the most reports with usable mileage (121). 181 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2002
4
2003
20
2004
36
2005
43
2006
41
2007
36
2008
58
2009
39
2010
60
2011
38
2012
25
2013
26
2014
92
2015
47
2016
72
2017
22
2018
9
2019
10
2020
5
2021
3
2022
2
2023
3
2024
3
Complaints over time data
CategoryCount
20024
200320
200436
200543
200641
200736
200858
200939
201060
201138
201225
201326
201492
201547
201672
201722
20189
201910
20205
20213
20222
20233
20243

2002: 4; 2003: 20; 2004: 36; 2005: 43; 2006: 41; 2007: 36; 2008: 58; 2009: 39; 2010: 60; 2011: 38; 2012: 25; 2013: 26; 2014: 92; 2015: 47; 2016: 72; 2017: 22; 2018: 9; 2019: 10; 2020: 5; 2021: 3; 2022: 2; 2023: 3; 2024: 3

Pattern summary

Electrical System leads the component reports. Braking behavior appears in 110 complaint narratives. Electrical and battery issues appears in 101 complaint narratives. Steering behavior appears in 49 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10000028 · 2002-12-13 (December 13, 2002)

I WAS DRIVING ON THE INTERSTATE ANF AS I WAS SLOWING DOWN THE CAR BEGAN DOWNSHIFTING ROUGH. AS I INCREASED SPEED OUT OF THE EXIT THE CAR WAS "JERKING" AND SHIFTING VERY ROUGH. THE "CHECK ENGINE" LIGHT CAME ON. IT TOOK 2 WEEKS TO REPLACE THE TRANSMISSION VALVE BODY, WIRING HARNESS, AND SOLENOIDS IN THE TRANSMISSION. THIS CAR ONLY HAD 400 MILES ON IT

Owner-reported narrative. 400 miles reported. Look up ODI 10000028 at NHTSA ↗

Owner report 10003549 · 2003-01-28 (January 28, 2003)

$688 TO REPLACE THE UPPER ENGINE PLENUM DUE TO ANTI-FREEZE LEAK FROM ENGINE.

Owner-reported narrative. 43,030 miles reported. Look up ODI 10003549 at NHTSA ↗

Owner report 10004526 · 2003-01-23 (January 23, 2003)

CONSUMER EXPERIENCED EXTREME STATIC ELECTRICITY WHEN ENTERING THE VEHICLE. THE DEALER STATED THAT THIS IS COMMON DURING COOL DRY CONDITIONS. *NLM

Owner-reported narrative. 2,000 miles reported. Look up ODI 10004526 at NHTSA ↗

Owner report 10018735 · 2003-05-15 (May 15, 2003)

INFERIOR LOW GRADE "DESIGNED TO FAIL" ELECTRICAL SWITCHES IN CHEVROLET IMPALA'S YR 2000. SPECIFICALLY: HAZARD "FLASHER" SWITCH COMPROMISES "TURN SIGNALS" FORCING CONSUMER INTO DEALERSHIPS TO PAY EXORBIANT PREDATORY COSTS FOR REPAIR. $5 PART FOR A $190 COST TO REPAIR. ALL ELECTRICAL SWITCHES ARE INFERIOR FROM MFG. *JB

Owner-reported narrative. 36,000 miles reported. Look up ODI 10018735 at NHTSA ↗

Owner report 10020268 · 2003-05-21 (May 21, 2003)

WHEN THE VEHICLE ACCELERATED FROM A STOP ON A SMALL OR LARGE INCLINE THE VEHICLE ROLLED BACKWARDS EXCESSIVELY AND ALMOST CAUSED A COLLISION. *NLM RETURNED USPS, 2ND ATTEMPT MADE 05/21/03 FAILED. *LJ

Owner-reported narrative. Look up ODI 10020268 at NHTSA ↗

Owner report 10021692 · 2003-05-28 (May 28, 2003)

VEHICLE WAS ON AN INCLINE AT A COMPLETE STOP, WHEN THE GAS PEDAL WAS DEPRESSED, VEHICLE ROLLED BACKWARD. *TT

Owner-reported narrative. 3,000 miles reported. Look up ODI 10021692 at NHTSA ↗

Owner report 10022794 · 2003-06-10 (June 10, 2003)

WHILE DRIVING AT NEW YORK FREEWAY AT NORMAL SPEED AND WITH NO WARNING VEHICLE GOT SHUT OFF. CAUSING CONSUMER TO PULL OFF THE ROAD. DEALER HAS BEEN NOTIFIED. *AK

Owner-reported narrative. Look up ODI 10022794 at NHTSA ↗

Owner report 10028861 · 2003-07-22 (July 22, 2003)

THE TRANSMISSION BEGAN FAILING WITHIN 3 WEEKS OF PURCHASE. TRANSMISSION WOULD SLAM AND JERK IN GEARS AND FINALLY BEGAN NOT SHIFTING OUT OF 1ST GEAR UNTIL 50 MPH. WAS FIXED AND THEN ONE WEEK LATER BEGAN FAILING AGAIN. THIS TIME CAR WOULD NOT SHIFT INTO 4TH GEAR BUT INSTEAD JUST SLIP GEAR AND REV ENGINE. TRANSMISSION FINALLY LOCKED INTO 3RD GEAR AND WOULD NOT DRIVE IN ANY OTHER GEAR. THIS ALL OCCURS WITHIN THE FIRST 2400 MILES AND 1 1/2 MONTH OF OWNERSHIP.*AK

Owner-reported narrative. 2,480 miles reported. Look up ODI 10028861 at NHTSA ↗

Recall history

5 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

02V222000 · Air Bags:Frontal

Reported: 2002-08-09 (August 9, 2002)

CERTAIN PASSENGER, MINI VANS, AND SPORT UTILITY VEHICLES HAVE AN AIR BAG INFLATOR ON THE DRIVER'S SIDE THAT COULD FRACTURE AT A WELD DURING A DEPLOYMENT.

Consequence: PIECES OF THE INFLATOR COULD STRIKE AND INJURE VEHICLE OCCUPANTS AND THE AIR BAG CUSHION WOULD NOT INFLATE FULLY, REDUCING THE CAPABILITY OF THE BAG TO PROTECT THE DRIVER.

Remedy: DEALERS WILL INSPECT, AND REPLACE, IF NECESSARY, THE AIR BAG MODULE ASSEMBLY ON THE DRIVER'S SIDE. OWNER NOTIFICATION BEGAN AUGUST 15, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT BUICK AT 1-800-521-7300, CADILLAC AT 1-800-458-8006, CHEVROLET AT 1-800-222-1020, GMC AT 1-800-462-8782, OLDSMOBILE AT 1-800-442-6537, OR PONTIAC AT 1-800-762-2737.

NHTSA campaign record ↗
03V051000 · Air Bags:Frontal:Driver Side:Inflator Module

Reported: 2003-02-14 (February 14, 2003)

ON CERTAIN MINI VANS, PASSENGER AND SPORT UTILITY VEHICLES, SOME OF THESE VEHICLES HAVE A DRIVER'S SIDE AIR BAG THAT MAY NOT DEPLOY AS DESIGNED. IN ADDITION, THE AIR BAG INFLATOR COULD RUPTURE.

Consequence: THIS COULD RESULT IN REDUCED CAPABILITY OF THE AIR BAG TO PROTECT THE DRIVER. ALSO IF THE AIR BAG INFLATOR RUPTURED, PIECES OF THE INFLATOR COULD STRIKE AND INJURE THE VEHICLE OCCUPANTS.

Remedy: DEALERS WILL INSPECT, AND IF NECESSARY, INSTALL A NEW DRIVER'S AIR BAG. OWNER NOTIFICATION BEGAN ON MARCH 11, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT BUICK AT 1-800-521-7300, CADILLAC AT 1-800-458-8006, CHEVROLET AT 1-800-222-1020, GMC AT 1-800-462-8782, OR PONTIAC AT 1-800-762-2737.

NHTSA campaign record ↗
09V116000 · Engine And Engine Cooling

Reported: 2009-04-08 (April 8, 2009)

GENERAL MOTORS IS RECALLING 1,497,516 MY 1997-2003 BUICK REGAL, MY 1998-2003 CHEVROLET LUMINA, MONTE CARLO AND IMPALA, MY 1998-1999 OLDSMOBILE INTRIGUE, MY 1997-2003 PONTIAC GRAND PRIX VEHICLES EQUIPPED WITH A 3.8L V6 NATURALLY ASPIRATED ENGINE. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH DROPS OF ENGINE OIL MAY BE DEPOSITED ON THE EXHAUST MANIFOLD THROUGH HARD BRAKING.

Consequence: IF THE MANIFOLD IS HOT ENOUGH AND THE OIL RUNS BELOW THE HEAT SHIELD, IT MAY IGNITE INTO A SMALL FLAME AND MAY SPREAD TO THE PLASTIC SPARK PLUG WIRE CHANNEL AND BEYOND INCREASING THE RISK OF AN ENGINE COMPARTMENT FIRE.

Remedy: DEALERS WILL REPLACE THE ENGINE’S FRONT VALVE COVER AND FRONT-VALVE-COVER GASKET WITH NEW PARTS OF AN IMPROVED DESIGN AND REMOVE THE ENGINE’S PLASTIC COVER AND PLASTIC OIL-FILL-TUBE EXTENSION, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2016. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OLDSMOBILE AT 1-800-630-6537, AND PONTIAC AT 1-800-620-7668 OR HTTP://WWW.PONTIAC.COM OR HTTP:WWW.GMOWNERCENTER.COM.

NHTSA campaign record ↗
14V400000 · Electrical System:Ignition

Reported: 2014-07-03 (July 3, 2014)

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.

NHTSA campaign record ↗
15V701000 · Engine And Engine Cooling:Exhaust System:Manifold/Header/Muffler/Tail Pipe | Engine And Engine Cooling:Engine

Reported: 2015-10-26 (October 26, 2015)

General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.

Consequence: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.

Remedy: The remedy applied under recalls 08V-118, 09V-116, and 15V-201 did not adequately remove the safety risk. Under the improved remedy, dealers will replace the engine’s front valve cover and gasket. Vehicles that are covered by recalls 08V-118, 09V-116, or 15V-201 that have not yet received the original remedy will instead receive the improved remedy under the original recall number. The recall began on February 19, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick customer service at 1-800-521-7300, Oldsmobile customer service at 1-800-442-6537 and Pontiac customer service at 1-800-458-8006. GM's number for this recall is 15757. Note: Until the improved remedy has been applied, owners are advised to park their vehicle outside since the fire risk exists even when the vehicle is unattended.

NHTSA campaign record ↗