2018 Cadillac XTS: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
7 owner complaints analyzed
1 distinct recall campaigns
23,000 mi median reported failure mileage
Scope: 2018 model year. Data snapshot: . 3 complaints include usable failure mileage.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 3 of 7 complaints (42.9%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 2 | 28.6% |
| Electrical and battery issues | 1 | 14.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 3 |
| Electrical System | 1 |
| Fuel/Propulsion System | 1 |
| Service Brakes | 1 |
| Service Brakes, Hydraulic | 1 |
Unknown Or Other: 3; Electrical System: 1; Fuel/Propulsion System: 1; Service Brakes: 1; Service Brakes, Hydraulic: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 0; 50,000 to 74,999: 1; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 4 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 1 |
| 2022 | 2 |
| 2025 | 1 |
2018: 1; 2019: 2; 2020: 1; 2022: 2; 2025: 1
Pattern summary
Unknown Or Other leads the component reports. Braking behavior appears in 2 complaint narratives. Electrical and battery issues appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11132240 · 2018-09-29 (September 29, 2018)
FOR THE SECOND TIME, I CAN'T GET INTO OR START MY CAR AFTER IT'S SAT UNUSED FOR A FEW DAYS. THE FIRST TIME, CADILLAC TOLD ME HOW TO OPEN THE CAR. THEN, I ATTEMPTED UNSUCCESSFULLY TO JUMP START IT. THE DEALERSHIP REPLACED THE BATTERY. WHEN IT HAPPENED THE SECOND TIME, THE DEALERSHIP SAID THEY DIDN'T KNOW WHAT HAPPENED.
Owner-reported narrative. 8,000 miles reported. Look up ODI 11132240 at NHTSA ↗
Owner report 11221251 · 2019-06-19 (June 19, 2019)
TL* THE CONTACT RENTED A 2018 CADILLAC XTS FROM ENTERPRISE CAR RENTAL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE INDEPENDENTLY ACCELERATED AND CRASHED INTO THE REAR OF THE VEHICLE AHEAD. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO ENTERPRISE CAR RENTAL. THE CONTACT WAS UNAWARE AS TO WHETHER OR NOT THE VEHICLE WAS EVER DIAGNOSED. THE CONTACT WAS INFORMED BY A THIRD PARTY THAT HANDLES LIABILITY FOR ENTERPRISE CAR RENTAL STATED THAT TH…
Owner-reported narrative. Look up ODI 11221251 at NHTSA ↗
Owner report 11255662 · 2019-09-16 (September 16, 2019)
CADILLAC USER EXPERIENCE (CUE) CONTINUES TO MALFUNCTION AFTER RECALL UPDATES WERE INSTALLED. VEHICLE HAS HAD 4 ATTEMPTED REPAIRS TO CORRECT THE DEFECT PROBLEM STILL PERSIST AND PRESENTS A SERIOUS SAFETY RISK AS VISIBILITY TO HAZARDS AT THE REAR OF THE VEHICLE ARE IMPAIRED AND IN SOME CASES REDUCED TO NONE. VUE CONTROLS MOST OF THE FEATURES ON THE VEHICLE. CUE BECOMES DISABLED AND BLACKS OUT MAKING IT IMPOSSIBLE TO RESTORE NORMAL REAR VISIBILITY FUNCTIONS SUCH AS THE SIDE MIRRORS PIVOTING DOWN. IN THE ABSENCE OF THE REAR VIEW CAMERA, THE PIVOT…
Owner-reported narrative. 23,000 miles reported. Look up ODI 11255662 at NHTSA ↗
Owner report 11324798 · 2020-05-16 (May 16, 2020)
INFOTAINMENT CENTER MALFUNCTIONING. CLIMATE CONTROL, BACKUP CAMERA AND NEARLY EVERY CONVENIENCE AND SAFETY FEATURE DISABLED. CADILLAC HAS ATTEMPTED TO FIX 5 TIMES AND NOW SAYS THAT IT CAN NOT BE CORRECTED. CADILLAC ALSO ACKNOWLEDGES THAT THIS IS A KNOWN ISSUE. SCREEN PIXELATES AND/OR GOES BLACK WHEN THE VEHICLE IS IN MOTION. *TR
Owner-reported narrative. Look up ODI 11324798 at NHTSA ↗
Owner report 11468986 · 2022-06-13 (June 13, 2022)
The screen on the CUE system cracked, spider web cracked. Under no particular conditions. I got in it one day and it was like that. The car is parked in a garage unless driven. I asked the dealership about this and if there was a recall. The dealership said they have had a lot of complaints about this, but no recall. It is expensive to get fixed, and from what i've been reading online, they replace with the same screen, so it could happen again. This is so unexceptable.
Owner-reported narrative. Look up ODI 11468986 at NHTSA ↗
Owner report 11499049 · 2022-12-27 (December 27, 2022)
In November of 2022 I noticed that after I would fill my 2018 Cadillac with fuel that it was extremely difficult to start. This same issue I had over the previous 4 years with my 2012 Buick Lacrosse twice and each time it was a GM #12690512 Vapor canister Purge Valve each time at over $300.00 to correct the problem. I could leave the car running while fueling but that is not safe to do. I believe GM has a known issue with this item and is no longer using this part in their newer vehicles.
Owner-reported narrative. Look up ODI 11499049 at NHTSA ↗
Owner report 11664617 · 2025-06-03 (June 3, 2025)
The contact owns a 2018 Cadillac XTS. The contact stated while driving 45 MPH and attempting to depress the brake pedal, the vehicle failed to respond as needed. The contact stated that the brakes had been previously replaced; however, the failure persisted. The contact self-diagnosed the vehicle and determined that the rear brakes were failing. The contact stated that a dealer was contacted. The vehicle was taken to a dealer where it was inspected, and the contact was informed that there was no failure found with the rear brakes. The vehicle w…
Owner-reported narrative. 51,870 miles reported. Look up ODI 11664617 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
18V576000 · Service Brakes, Hydraulic:Foundation Components:Disc:Caliper
Reported: 2018-08-30 (August 30, 2018)
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.
NHTSA campaign record ↗