2019 Cadillac XTS: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
5 owner complaints analyzed
2 distinct recall campaigns
17,700 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 2 complaints include usable failure mileage.
Most common problems
Air Bags is the most frequently named component, appearing in 1 of 5 complaints (20.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 1 | 20.0% |
| Braking behavior | 1 | 20.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 1 |
| Engine | 1 |
| Power Train | 1 |
| Seats | 1 |
| Service Brakes | 1 |
| Tires | 1 |
| Unknown Or Other | 1 |
Air Bags: 1; Engine: 1; Power Train: 1; Seats: 1; Service Brakes: 1; Tires: 1; Unknown Or Other: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 3 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 1 |
| 2021 | 1 |
| 2024 | 2 |
| 2025 | 1 |
2019: 1; 2021: 1; 2024: 2; 2025: 1
Pattern summary
Air Bags leads the component reports. Transmission and shifting appears in 1 complaint narratives. Braking behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11254679 · 2019-09-11 (September 11, 2019)
THE BACKUP CAMERA GUIDE LINES CAN BARELY BE SEEN AND IN ANY SUN LIGHT CANNOT BE SEEN AT ALL. AT NIGHT , ALL YOU CAN SEE IS WHAT LOOKS LIKE SNOW. CADILLAC SAYS IT IS A SOFTWARE PROBLEM AND THERE IS NO FIX. THIS IS A SAFETY ISSUE AND NEED TO BE ADDRESSED THERE ARE NUMEROUS COMPLAINTS ABOUT THIS AND CADILLAC REFUSES TO FIX IT
Owner-reported narrative. 15,400 miles reported. Look up ODI 11254679 at NHTSA ↗
Owner report 11386070 · 2021-01-02 (January 2, 2021)
BRAKES FAILED TO COMPLETELY STOP THE VEHICLE ONCE WHEN BACKING OUT OF A PARKING SPOT AND AGAIN WHEN PULLING INTO A PARKING SPOT
Owner-reported narrative. 20,000 miles reported. Look up ODI 11386070 at NHTSA ↗
Owner report 11620551 · 2024-10-18 (October 18, 2024)
The tire tech at Walmart was attempting to remove the tire when the side wall just blew out on my Yokohama 245 /40 20 tire.
Owner-reported narrative. Look up ODI 11620551 at NHTSA ↗
Owner report 11620684 · 2024-10-18 (October 18, 2024)
The passenger present module in seat isn’t working with air bag. Per Cadillac passenger seat module is inside the seat and needs replaced.
Owner-reported narrative. Look up ODI 11620684 at NHTSA ↗
Owner report 11665993 · 2025-06-10 (June 10, 2025)
currently experiencing transmission shuddering , likely due to a torque converter issue. This was confirmed by an experienced mechanic at the dealership of Cadillac. After doing deep research I’ve learned is documented in Technical Service Bulletins such as TSB 18-NA-355 and 19-NA-121. The shuddering has caused the vehicle to slow down or speed up when at cruising speeds. There were no warning lights nor messages, but I've started to experience the issue/symptoms for about a month now. Which came out of nowhere. Recently, I replaced the transm…
Owner-reported narrative. Look up ODI 11665993 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
18V576000 · Service Brakes, Hydraulic:Foundation Components:Disc:Caliper
Reported: 2018-08-30 (August 30, 2018)
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.
NHTSA campaign record ↗18V899000 · Seat Belts:Front
Reported: 2018-12-19 (December 19, 2018)
General Motors LLC (GM) is recalling certain 2019 Cadillac XTS vehicles. The front seat belt buckles may be missing a rivet that secures the buckle head to the cable mounting strap.
Consequence: If the securing rivet is missing, the buckle may separate from the cable mounting strap in the event of a crash, preventing the occupant from being properly restrained, thereby increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect the front seat buckle assemblies, replacing them if the rivets are missing, free of charge. The recall began February 7, 2019. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N182204040.
NHTSA campaign record ↗