2017 Cadillac XTS: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
24 owner complaints analyzed
0 distinct recall campaigns
33,500 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 13 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 10 of 24 complaints (41.7%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 4 | 16.7% |
| Engine operation | 2 | 8.3% |
| Transmission and shifting | 1 | 4.2% |
| Braking behavior | 1 | 4.2% |
| Electrical and battery issues | 1 | 4.2% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 10 |
| Unknown Or Other | 8 |
| Suspension | 3 |
| Power Train | 2 |
| Steering | 2 |
| Back Over Prevention | 1 |
| Electronic Stability Control (Esc) | 1 |
| Exterior Lighting | 1 |
Electrical System: 10; Unknown Or Other: 8; Suspension: 3; Power Train: 2; Steering: 2; Back Over Prevention: 1; Electronic Stability Control (Esc): 1; Exterior Lighting: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 5 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 5 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 1 |
| 150,000 and above | 0 |
Under 25,000: 5; 25,000 to 49,999: 2; 50,000 to 74,999: 5; 75,000 to 99,999: 0; 100,000 to 149,999: 1; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (5). 11 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2017 | 5 |
| 2019 | 8 |
| 2020 | 2 |
| 2021 | 3 |
| 2022 | 1 |
| 2023 | 3 |
| 2025 | 2 |
2017: 5; 2019: 8; 2020: 2; 2021: 3; 2022: 1; 2023: 3; 2025: 2
Pattern summary
Electrical System leads the component reports. Steering behavior appears in 4 complaint narratives. Engine operation appears in 2 complaint narratives. Transmission and shifting appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10956412 · 2017-02-22 (February 22, 2017)
ALAMO RENTAL CAR PUT MY WIFE AND SON AND ME IN A 2017 CADILLAC XTS AT DENVER INTERNATIONAL AIRPORT ON THURSDAY 2 FEBRUARY 2017. WHILE DRIVING TO BOULDER ON A 75-MPH HIGHWAY I HAD TO ADJUST THE DRIVER'S SEAT. ADJUSTING THE DRIVER'S SEAT MEANT ALSO HAVING TO ADJUST THE MIRRORS. I KNEW I COULD ADJUST THE MIRRORS BY FEELING FOR BUTTONS WITH MY LEFT HAND. UNFORTUNATELY, ONE OF THE BUTTON OPTIONS WAS DESIGNED TO COLLAPSE THE SIDE MIRRORS; THIS I DID NOT KNOW. IMAGINE MY SURPRISE WHEN, AT HIGHWAY SPEEDS, BOTH SIDE MIRRORS DISAPPEARED. I TRIED T…
Owner-reported narrative. Look up ODI 10956412 at NHTSA ↗
Owner report 10968270 · 2017-03-24 (March 24, 2017)
PULLED INTO PARKING SPACE. VEHICLE WENT TO AUTO STOP/START. WIFE THOUGHT ENGINE WAS OFF AND PRESSED PARK ON SHIFT LEVER. ENGINE RESTARTED AND VEHICLE LUNGED INTO POST.
Owner-reported narrative. 4,900 miles reported. Look up ODI 10968270 at NHTSA ↗
Owner report 11033158 · 2017-10-12 (October 12, 2017)
XT5 HAS A TRANSMISSION SHUDDER, BETWEEN 16MPH AND 50MPH, WITH THE AISIN AF50-8 TRANSMISSION. GM REPORTS NO PROBLEM WITH THE AISIN. CADILLAC TECHNICIAN DROVE VEHICLE AND DID NOTICE SHUDDER. NEXT STEP, INVOLVE GM ENGINEER. IF HE DOESN'T FIND AN ISSUE, I HAVE TO LIVE WITH THE SHUDDER.
Owner-reported narrative. 4,500 miles reported. Look up ODI 11033158 at NHTSA ↗
Owner report 11040698 · 2017-10-28 (October 28, 2017)
PURCHASED MY 2017XT5 9/13/2017. WHILE DRIVING DOWN A MAIN STREET, I STOPPED FOR A LIGHT. WHEN THE LIGHT TURNED GREEN, THE CAR WOULD NOT MOVE. COULD NOT TURN IT OFF NOR COULD I TRY TO PUT IT IN ANOTHER GEAR. A KIND GENTLEMAN, WHO WAS BEHIND ME, GOT OUT OF HIS CAR AND ASKED IF I WAS OKAY. I TOLD HIM THE CAR WOULD NOT MOVE. HE TRIED. NO LUCK.. I GOT BEHIND THE WHEEL AGAIN AND TRIED TO SHUT IT OFF, AGAIN. EVENTUALLY, IT SHUT OFF. I PRESSED THE STARTED AGAIN AND IT REBOOTED. VERY SCARY... PRAYED THAT I WOULD MAKE IT HOME. NEXT AT, CALLE…
Owner-reported narrative. 400 miles reported. Look up ODI 11040698 at NHTSA ↗
Owner report 11046515 · 2017-11-16 (November 16, 2017)
THE LANE DEPARTURE AND LANE KEEP ASSIST, BOTH SAFETY FEATURES, DO NOT WORK WITH ANY DEGREE OF CONSISTENCY. THEY ONLY WORK OCCASIONALLY. 2 DEALERS CONFIRMED THE PROBLEM BUT WITHOUT A FACTORY FIX THEY ARE UNABLE TO REMEDY THE PROBLEM.
Owner-reported narrative. Look up ODI 11046515 at NHTSA ↗
Owner report 11186837 · 2019-03-14 (March 14, 2019)
TL* THE CONTACT OWNED A 2017 CADILLAC XTS. AFTER THE CONTACT PARKED AND EXITED THE VEHICLE, THE ENTIRE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. NO ONE WAS INJURED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 19,563. *JS
Owner-reported narrative. 19,563 miles reported. Look up ODI 11186837 at NHTSA ↗
Owner report 11228574 · 2019-06-30 (June 30, 2019)
PROBLEM #1 - TRUNK OPENS BY ITSELF (SOMETIMES WHILE VEHICLE IS STATIONARY & LOCKED (I.E., PARKED FOR THE NIGHT - ENGINE OFF); OTHER TIMES THE TRUNK OPENS BY ITSELF WHILE I AM DRIVING/MOVING (ENGINE OBVIOUSLY ON); OTHER TIMES WHILE THE ENGINE IS ON AND THE VEHICLE IS STATIONARY (I.E., VEHICLE IS AT IDLE). I KNOW FOR A FACT THAT THESE EPISODES OCCURRED WITHOUT ME PRESSING THE TRUNK BUTTON - WHETHER IT BE THE INSIDE/DOOR TRUNK BUTTON; KEY FOB TRUNK VUTTON; OR THE TRUNK RELEASE ON THE TRUNK ITSELF. IT IS A SAFETY HAZARD TO HAVE THE TRUNK SUDDENL…
Owner-reported narrative. 33,500 miles reported. Look up ODI 11228574 at NHTSA ↗
Owner report 11228579 · 2019-06-30 (June 30, 2019)
THE CADILLAC CUE SCREEN FREEZES WHILE I AM DRIVING THE CAR (VEHICLE IN MOTION - OR COULD BE STOPPED AT RED LIGHT, BUT ENGINE IS ON). THIS HAS HAPPENED DOZENS OF TIMES DURING THE PAST 1 YEAR THAT I HAVE OWNED THE CAR. I AM SUDDENLY UNABLE TO INCREASE/DECREASE VOLUME, CHANGE RADIO STATION, CANNOT USE GPS, CANNOT ADJUST ANYTHING ON THE CUE SCREEN -- IT IS COMPLETELY FROZEN. THE ONLY WAY TO GET IT WORKING AGAIN - PULL OFF TO SIDE OF ROAD. SHUT ENGINE OFF; GET OUT OF CAR; LOCK THE CAR DOORS; RE-ENTER THE CAR; START THE VEHICLE ENGINE - USUALLY T…
Owner-reported narrative. 33,500 miles reported. Look up ODI 11228579 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.