2015 Audi Q7: complaints, problems and recalls

WIFE WAS PULLING INTO A PARKING SPACE AND SHE DEPRESSED THE BREAK PEDAL. THE PEDAL WENT STRAIGHT TO THE FLOOR WITHOUT STOPPING THE VEHICLE. THE CAR (AUDI Q7, 2015), CONTINUED TO MOVE FORWARD UNTIL SHE HIT THE CAR PARKED IN FRONT OF HER. SHE QUICKLY LET OFF THE BREAK PEDAL AND RE-APPLIED THE BRAKES AND THE CAR STOPPED; ALTHOUGH, THIS COULD HAVE BEEN ATTRIBUTED TO THE IMPACT. LUCKILY THIS HAPPENED IN A PARKING LOT; HOWEVER, NOW SHE IS CONCERNED THAT THIS COULD HAPPEN ON THE ROAD AT HIGHER SPEEDS. SHE TOOK THE CAR TO THE DEALERSHIP, WHERE THE…

Owner-reported narrative. 1,729 miles reported. Look up ODI 10716463 at NHTSA ↗

AFTER BUYING MY NEW 2015 AUDI Q7 ON 9/27/14, I STARTED EXPERIENCING HESITATIONS WHEN PULLING OUT INTO TRAFFIC FROM DEAD STOPS. THE VERY FIRST TIME IT HAPPENED I WAS IN THE MEDIAN OF A 4-LANE HIGHWAY WAITING TO TURN LEFT INTO TRAFFIC. I PRESSED THE ACCELERATOR IT STARTED INTO THE LANE OF TRAFFIC THEN STOPPED. I SAT THERE FOR ABOUT 2-3 SECONDS BEFORE IT TOOK OFF. I EXPECTED TO GET HIT. IT WASN'T THE GAS NOR ME. I HAVE BEEN DRIVING FOR 38 YEARS AND DRIVEN OVER 20 VEHICLES AND HAVE NEVER EXPERIENCED THIS BEFORE. IT CONTINUES TO HAPPEN RANDOMLY AND …

Owner-reported narrative. 700 miles reported. Look up ODI 10735829 at NHTSA ↗

AUDI FACTORY CAR JACK FAILURE. MY VEHICLE WAS STATIONARY IN MY DRIVEWAY. I WAS USING THE FACTORY PROVIDES CAR JACK TO LEFT THE RIGHT REAR WHEEL IN ORDER TO REPLACE A FLAT. I USED THE JACK AS INSTRUCTED. HOWEVER, AS A PRECAUTION, I PLACED AN A JACKSTAND UNDER THE CAR AS AN ADDITION. WITH LESS THAN A SECOND AFTER REMOVING MY HAND, THE FACTORY JACK SNAPPED AND BROKE. FORTUNATELY I PLACED THE JACKSTAND UNDERNEATH MY CAR. I NEARLY AVOIDED SERIOUS INJURY. HAD I MOVED ANY SLOWER, MY HAND AND BODY WOULD HAVE BEEN CRUSHED BECAUSE OF THE FACTO…

Owner-reported narrative. 4,411 miles reported. Look up ODI 10811309 at NHTSA ↗

TL* THE CONTACT OWNS A 2015 AUDI Q7. WHILE DRIVING AT ANY SPEED, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,400.

Owner-reported narrative. 9,400 miles reported. Look up ODI 10891630 at NHTSA ↗

PROBLEM IS THE BRAKES. SIX MONTHS AFTER PURCHASING THIS SUV, THE BRAKES STARTED TO SQUEAK A LITTLE WHEN I SLOWED DOWN OR STOPPED. IT WOULD COME AND GO, ABOUT 2 MONTHS AFTER, IT HAPPENED MORE OFTEN, BUT I WAITED SINCE I HAD A MAINTENANCE COMING UP. I TOOK IT IN FOR MAINTENANCE ABOUT 5,000 MILES, MENTIONED IT TO THE SERVICE ATTENDANT AND HE TOLD ME THEY WOULD CHECK. I PICKED UP MY AUDI I WAS TOLD THEY DID NOT FIND ANYTHING WRONG WITH MY BRAKES. AT THAT TIME THE ATTENDANT MENTIONED THAT OTHER Q7ʻS HAD SOMETHING GOING ON WITH THE BRAKES, BU…

Owner-reported narrative. Look up ODI 10928940 at NHTSA ↗

IF THE VEHICLE IS IN NEUTRAL GEAR, IT CANNOT BE PLACED INTO DRIVE GEAR, UNLESS YOU DEPRESS THE BRAKE. WHEN YOU PLACE THIS VEHICLE IN A CAR WASH THAT PUSHES THE VEHICLE IN THE NEUTRAL GEAR, WE ARE UNABLE TO SHIFT GEAR TO DRIVE UNLESS YOU DEPRESS THE BRAKE. APPLYING THE BRAKES IN A MOVING CAR WASH LINE IS DANGEROUS. IF YOU DO NOT QUICKLY CHANGE GEARS, THE VEHICLE COULD SLIP THE ROLLERS AND POTENTIALLY CAUSE THE VEHICLE BEHIND IT TO STRIKE THE Q7. *TR

Owner-reported narrative. 150 miles reported. Look up ODI 10948535 at NHTSA ↗

SUNROOF SHATTERED / EXPLODED

Owner-reported narrative. 10,200 miles reported. Look up ODI 10978602 at NHTSA ↗

TL* THE CONTACT OWNS A 2015 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V298000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FLOW AUDI OF CHARLOTTESVILLE DEALER WAS CONTACTED AND REFUSED TO DO THE REPAIR DUE TO THEM STATING AUDI THE MANUFACTURER HAD NOT INFORMED THEM HOW THEY WOULD BE COMPENSATED FOR THE WORK COMPLETED. THE MANUFACTURER WAS INFORMED OF THE DEALER'S REFUSAL AND INFO…

Owner-reported narrative. Look up ODI 11004107 at NHTSA ↗

Reported: 2017-05-03 (May 3, 2017)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.

Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Audi will notify owners, and dealers will replace the fuel pump flange if cracks are present. Flanges that do not have cracks will have a protective film applied. These repairs will be performed free of charge. The recall began July 3, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20Z8. Note: This recall is an expansion of recall 16V-660.

Reported: 2023-02-15 (February 15, 2023)

Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."

Consequence: An overloaded vehicle can increase the risk of a crash.

Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.