2020 Audi A4: complaints, problems and recalls

The contact owns a 2020 Audi A4. The contact stated that while pulling out of a parking space, there was big rock next to the bumper on the front passenger's side of the vehicle and there was a scallop area with stones next to the passenger's side of the vehicle as well. The contact stated that she lost control of the vehicle and crashed into the scallop area and the vehicle was stuck between the scallop area and the big rock. There was no further information provided. The air bags failed to deploy. The contact did not sustained any injuries …

Owner-reported narrative. 12,000 miles reported. Look up ODI 11456332 at NHTSA ↗

Emergency Call SOS module function is inoperative. Cannot use the SOS function and hands-free cell phone use through Bluetooth is also inoperative. Went to dealer on 8/31/22 for repair/replacement of module as instructed in Audi Service Action 90T2. I was told the repair is covered by the vehicle warranty. Part is still back-ordered (as of 11/25.2022) and no one can tell me when, or if, it will be available. No ETA as of today. In the meantime I am driving an unsafe vehicle, with no SOS call function, and no hands-free cell phone feature a…

Owner-reported narrative. Look up ODI 11494850 at NHTSA ↗

This safety issue concerns the MMI system. In my state of MA we cannot use a cell phone while driving. The car's MMI system does not connect to the MMI and hands free calling cannot be done. The dealership and Audi have indicated there is no fix for this. The MMI does not currently have any functionality inclusive of various car warnings.

Owner-reported narrative. Look up ODI 11501850 at NHTSA ↗

MMI (infotainment), and the dashboard screen will turn off randomly and reboot. This is incredibly dangerous as it turns all sound off, and driving visuals like directions, and freezes or reboots, not where you last had it but from a different check point. Audi dealership said there was nothing they could do , after doing 2 software updates.

Owner-reported narrative. Look up ODI 11657000 at NHTSA ↗

Audi mmi keeps turning off even when driving. Wu e I drive it turns off multiple times leaving me with no connection to the car info system.

Owner-reported narrative. Look up ODI 11657122 at NHTSA ↗

AUDI MMI (Multimedia Infotainment system) is frequently malfunctioning without any indicators and immediately rebooting. This disrupts and distracts the driver, as it can happen randomly at any point of the drive. As not only does the reboot take several minutes, taking down all NAV/SOUND that was previously on, it requires user input to clear the error window that appears after the reboot. At times, the error windows even requires user input of a PIN mid drive in order to regain full access to the MMI. This issue is reproducable and various …

Owner-reported narrative. Look up ODI 11657126 at NHTSA ↗

The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025 and the vehicle has been inspected by the Audi dealership (on 3/10.25), who verified the concern and attempted a factory reset (which did not solve the issue), and they conti…

Owner-reported narrative. Look up ODI 11657332 at NHTSA ↗

Every 5-20 minutes while the car is on, the infotainment system reboots. This happens with or without a mobile phone plugged in via USB. This affects backup camera and parking sensors because they are not available when the system reboots. There is no warning before the system reboots.

Owner-reported narrative. Look up ODI 11657402 at NHTSA ↗

Reported: 2021-04-26 (April 26, 2021)

Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.

Consequence: A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.

Remedy: Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L1.

Reported: 2021-11-10 (November 10, 2021)

Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.

Consequence: A disabled passenger air bag increases the risk of injury in the event of a crash.

Remedy: Dealers will replace the connecting cable and either the heating mat or entire seat cover, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 74E3. This recall is an expansion of Recall 19V-547 (74D9). Vehicles previously repaired under 19V-547 will need to return for the new remedy.

Reported: 2022-01-26 (January 26, 2022)

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.

Consequence: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.

Remedy: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.