Rivian R1S problems and owner complaints

The car automatically, abruptly, and without warning shift into park as I slowed down at a stop sign and stalled in the middle of the road. It did not shift into Park for 30-35 mins and even after doing hard and soft resets while on the phone with service. Somehow it worked again after my hitting the brakes several times and I was able to move it out to the side and drive it back home. This issue has happened multiple times in the past too but it only happened for a few seconds as opposed to such a long time. The car had a ‘charger not connecte…

Owner-reported narrative. Look up ODI 11543063 at NHTSA ↗

Immediately after purchasing the vehicle, I got error codes thrown to service the suspension while driving to my house, specifically at 15-20mph over traffic calming bumps. This fault cleared immediately the first few times. On July 25 I submitted a service request as my family headed out on a two week, 900 mile trip. The service suspension fault had returned and disabled my ability to change modes/ride heights, blind spot sensors and cruise control, all of which I was counting on using during trip. I shut off and restarted the vehicle sever…

Owner-reported narrative. Look up ODI 11550710 at NHTSA ↗

All sensors failed. Once vehicle was parked completely and seatbelt was removed, the car automatically took off. It began accelerating on its own, full throttle (Rivian logs were retrieved to show this), then began crashing into multiple cars while still gaining speed. Logs also show that the breaks were applied during this time, but the accelerator was still engaged at full throttle. The car then launched itself into a light post. The car was able to clear the 2-3ft concrete base of the post and the metal beam crashed into the glass roof of t…

Owner-reported narrative. Look up ODI 11715116 at NHTSA ↗

Vehicle was inoperable and over 100F in our driveway, with a flashing "critical high voltage battery fault". My wife injured her hand attempting to get in the vehicle. The service center has claimed that moisture inside the HVAC system caused the High Voltage (HV) battery system to fail, throwing a critical high-voltage battery fault. Rivian is attempting to deny warranty coverage based on this moisture. Linkage to Warranted Component: At 85,690 miles, my vehicle is fully covered under Rivian’s 8-year High Voltage Battery Limited Warranty. Th…

Owner-reported narrative. Look up ODI 11743492 at NHTSA ↗

Steering wheel was angled when the car was going straight Vehicle felt unstable going into turns and would pull toward the center line in the road Upon inspecting underneath the vehicle, the steering rack bolts were loose and the rack moving side to side making the steering inconsistent and loose.

Owner-reported narrative. Look up ODI 11510668 at NHTSA ↗

Vehicle lunged to the right without any driver input. Damaged rim and wheel and could have hurt someone . Have never experienced anything like this in my life. Steering wheel was perfectly straight but vehicle lunges to the right. This is a safety issue.

Owner-reported narrative. Look up ODI 11546818 at NHTSA ↗

On the morning of 9/14/2023 while commuting to work, my one month old, 2100 mile R1S ground to a halt while driving normally in All-Purpose Mode at about 15mph in the middle of a busy road. There were zero warning signs or noticeable weirdness with the vehicle before this happened. The vehicle stopped itself, parked and put the hazard lights on with multiple warning messages on the screen displayed. There was heavy morning traffic and we had no ability to shift out of park to move the vehicle to a safer place. This was a very unsafe situation…

Owner-reported narrative. Look up ODI 11546596 at NHTSA ↗

SUPPLEMENTAL COMPLAINT , This filing supplements VOQ No. XXX filed XXX for the same vehicle and incident. The original complaint contained factual inaccuracies that this filing corrects. PROPULSION FAILURE AT HIGHWAY SPEED , KNOWN DEFECT , NHTSA MFR COMMS 11026123 & 11026124 VEHICLE: 2026 Rivian R1S Dual Standard, VIN [XXX], LFP battery. Delivered XXX. ~700 miles at incident. INCIDENT XXX: Navigation showed 8% SOC buffer on arrival at destination 5 miles away , active system assurance of sufficient range. Simultaneous audible alarm and dashbo…

Owner-reported narrative. Look up ODI 11743785 at NHTSA ↗