2020 Nissan MURANO problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
42 owner complaints analyzed
2 distinct recall campaigns
8,200 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 11 complaints include usable failure mileage.
Most common problems
Forward Collision Avoidance: Automatic Emergency Braking is the most frequently named component, appearing in 10 of 42 complaints (23.8%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 13 | 31.0% |
| Transmission and shifting | 5 | 11.9% |
| Steering behavior | 3 | 7.1% |
| Engine operation | 1 | 2.4% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Forward Collision Avoidance: Automatic Emergency Braking | 10 |
| Unknown Or Other | 10 |
| Suspension | 6 |
| Forward Collision Avoidance: Warnings | 5 |
| Service Brakes | 4 |
| Steering | 4 |
| Forward Collision Avoidance: Adaptive Cruise Control | 3 |
| Power Train | 3 |
Forward Collision Avoidance: Automatic Emergency Braking: 10; Unknown Or Other: 10; Suspension: 6; Forward Collision Avoidance: Warnings: 5; Service Brakes: 4; Steering: 4; Forward Collision Avoidance: Adaptive Cruise Control: 3; Power Train: 3
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 8 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 1 |
Under 25,000: 8; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 1
Under 25,000 miles has the most reports with usable mileage (8). 31 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2020 | 3 |
| 2021 | 9 |
| 2022 | 6 |
| 2023 | 10 |
| 2024 | 4 |
| 2025 | 4 |
| 2026 | 6 |
2020: 3; 2021: 9; 2022: 6; 2023: 10; 2024: 4; 2025: 4; 2026: 6
Pattern summary
Forward Collision Avoidance: Automatic Emergency Braking leads the component reports. Braking behavior appears in 13 complaint narratives. Transmission and shifting appears in 5 complaint narratives. Steering behavior appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11365196 · 2020-10-19 (October 19, 2020)
WE PURCHASED THIS MURANO 3/4/2020. IT WAS A DEMO DRIVEN BY THE SALES MANAGER.WE NOTICED THAT WHEN STEPPING ON THE BRAKES THERE IS A GRINDING SOUND. AN SECURE ODOMETER READING WAS NOT ATTACHED TO THE CONTRACT SO WE DO NOT KNOW HOW MANY MILES THE SALES MANAGER DROVE THE CAR.THIS IS A FEDERAL OFFENSE WITH A FINE UP TO $10,000 FOR PINNACLE NISSAN TO NOT SUPPLY US WITH A SECURE ODOMETER READING. WE ARE SENIOR CITIZENS, I AM 73 AND MY HUSBAND IS 86. WE LIVE APPROXIMATELY 120 MILES FROM THE DEALERSHIP. WE WILL NOT DRIVE THE CAR BECAUSE IT COULD BE …
Owner-reported narrative. Look up ODI 11365196 at NHTSA ↗
Owner report 11372487 · 2020-10-31 (October 31, 2020)
I WAS DRIVING 40 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. THE CAR IS BRAND NEW WITH ONLY 1100 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY AND WILL CONTACT THE DEALER WHERE I PURCHASED THE CAR FIRST THING MONDAY MORNING (11/2).
Owner-reported narrative. 1,100 miles reported. Look up ODI 11372487 at NHTSA ↗
Owner report 11444676 · 2021-12-22 (December 22, 2021)
While parallel parking, we backed into the space and when we put the car into Drive, it lurched forward at an incredible speed. We hit and pushed the car parked in front of us, hopped up onto the sidewalk, knocked down a street light, and moved a huge concrete planter. The airbags over the windshield and under the dashboard deployed. The bags under the dash exploded with such force that they injured my husband's legs, and he has been seeing a wound doctor for the past five weeks. The car was towed to a repair shop. I reported the incident to Ni…
Owner-reported narrative. Look up ODI 11444676 at NHTSA ↗
Owner report 11463513 · 2022-05-05 (May 5, 2022)
Yesterday, my wife and I were on I94 eastbound in heavy afternoon traffic, in the left of three lanes, and crossed from Minnesota into Wisconsin. The car was on interactive cruise control. The freeway entry to Wisconsin is a long, uphill grade and I needed to get out of the left lane in preparation to exit about 3 miles ahead. I turned off the interactive cruise control and pressed the accelerator in order to safely merge into the faster moving center lane. I instantly lost control of the engine. Not only did the engine not respond to pres…
Owner-reported narrative. Look up ODI 11463513 at NHTSA ↗
Owner report 11450630 · 2022-02-06 (February 6, 2022)
I-95 NISSAN, a Dealership in Riviera Beach Florida received a stop sale order on this car on March 10, 2021. I went to the Dealership on 4/13/2021 to get the oil changed and tires rotated on my 2015 Nissan Murano Platinum. My existing vehicle was in perfect mechanical condition, and while I was awaiting the completion of my oil change, a Sales Person came up and began to chat with me, and told me I needed to buy a new car, and said my car would be junk in no time, and I needed to get rid of it before it was literally worth nothing. This Man did…
Owner-reported narrative. Look up ODI 11450630 at NHTSA ↗
Owner report 11505114 · 2023-02-02 (February 2, 2023)
While driving down interstate the car's automatic collision breaking system activated and brought the car to an immediate stop. While breaking the information screen in the steering wheel area flashed red with an explanation point symbol but as soon as the breaking was done it went away and no other lights appeared on the dash indicating an issue. There was nothing that should have triggered the automatic collision braking system to have engaged. Had someone been directly behind me this could have easily caused an accident by them slamming …
Owner-reported narrative. Look up ODI 11505114 at NHTSA ↗
Owner report 11406535 · 2021-04-05 (April 5, 2021)
I HAVE A 2020 NISSAN MURANO THAT HAD 3 OCCURRENCES IN A 48 HOUR PERIOD WHERE THE AUTOMATIC EMERGENCY BRAKING SYSTEM CAUSED MY CAR TO STOP IMMEDIATELY WITH NO WARNING OR OBSTRUCTION IN THE ROAD. THE 1ST INCIDENT OCCURRED WHEN I WAS TRAVELING APPROXIMATELY 30 MILES PER HOUR ON A CITY STREET. MY CAR WENT FROM 30 TO 0 WITH NO WARNING. THE MOTOR DIDN'T STALL OUT, THE CAR WAS STILL IDLING BUT THE CAR JUST STOPPED ON THE ROAD. I WAS NOT BRAKING AT THE TIME. I'M THANKFUL NO VEHICLE WAS TRAVELING BEHIND ME AT THE TIME. THE NEXT 2 OCCURRENCES HAPPE…
Owner-reported narrative. 8,200 miles reported. Look up ODI 11406535 at NHTSA ↗