2021 Nissan MURANO: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
16 owner complaints analyzed
0 distinct recall campaigns
23,000 mi median reported failure mileage
Scope: 2021 model year. Data snapshot: . 2 complaints include usable failure mileage.
Most common problems
Forward Collision Avoidance: Automatic Emergency Braking is the most frequently named component, appearing in 4 of 16 complaints (25.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 8 | 50.0% |
| Transmission and shifting | 2 | 12.5% |
| Engine operation | 1 | 6.3% |
| Electrical and battery issues | 1 | 6.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Forward Collision Avoidance: Automatic Emergency Braking | 4 |
| Unknown Or Other | 4 |
| Electrical System | 2 |
| Forward Collision Avoidance: Adaptive Cruise Control | 2 |
| Vehicle Speed Control | 2 |
| Back Over Prevention: Warnings | 1 |
| Engine | 1 |
| Exterior Lighting | 1 |
Forward Collision Avoidance: Automatic Emergency Braking: 4; Unknown Or Other: 4; Electrical System: 2; Forward Collision Avoidance: Adaptive Cruise Control: 2; Vehicle Speed Control: 2; Back Over Prevention: Warnings: 1; Engine: 1; Exterior Lighting: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 14 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2021 | 2 |
| 2022 | 3 |
| 2023 | 2 |
| 2024 | 2 |
| 2025 | 4 |
| 2026 | 3 |
2021: 2; 2022: 3; 2023: 2; 2024: 2; 2025: 4; 2026: 3
Pattern summary
Forward Collision Avoidance: Automatic Emergency Braking leads the component reports. Braking behavior appears in 8 complaint narratives. Transmission and shifting appears in 2 complaint narratives. Engine operation appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11419650 · 2021-06-04 (June 4, 2021)
As I was driving up a parking garage ramp, about 1/2 way up the ramp, the vehicle slammed on the breaks like a front end collision was imminent. There were no cars in front of me, and I wasn't close to any required turns in the parking garage. If someone was driving too close, they would have rear-ended my vehicle. The vehicle simply had no reason to stop on its own.
Owner-reported narrative. Look up ODI 11419650 at NHTSA ↗
Owner report 11430521 · 2021-08-25 (August 25, 2021)
A specific cruise control feature of the 2021 Nissan Murano, in my opinion, is dangerous to operate and may or may have already caused a serious injury/accident. I have brought this concern to the people at the Dealership in Tucson, AZ on several occasions. I have also contact the Nissan North America Consumer Affairs Office in Franklin, TN. Both of these parties have told me the cruise control system is working properly. So what is my concern? The last four cars that I have owned had cruise control systems. Two of the cars were Nissan Mura…
Owner-reported narrative. Look up ODI 11430521 at NHTSA ↗
Owner report 11460107 · 2022-04-08 (April 8, 2022)
The contact rented a 2021 Nissan Murano. The contact stated that after entering the vehicle, the rear windshield suddenly shattered. The contact indicated that during the failure, no object had struck the windshield to cause it to shatter. The manufacturer was notified but vehicle was a rental and would not discuss the defect. Also, Pennsylvania State Attorney but manufacturer declined to engage about the damage to the vehicle. The cause of the failure was not determined. The approximate failure mileage was 11,000.
Owner-reported narrative. 11,000 miles reported. Look up ODI 11460107 at NHTSA ↗
Owner report 11474283 · 2022-07-16 (July 16, 2022)
Car stalls and dashboard goes blank or backup warning lights or other warning lights randomly coming on. I don't feel safe. My car could stall and cause accidents. 2 dealership inspected and said they could not find anything wrong.
Owner-reported narrative. Look up ODI 11474283 at NHTSA ↗
Owner report 11495916 · 2022-12-03 (December 3, 2022)
The problem we have with the Murano is the cruise control. We live in a mountainous area and the issue we have is the cruise control will not maintain our speed when going downhill. It wasn't until we had bought the car that we learned that because the vehicle is equipped with a CV transmission that the car cannot downshift to slow the car down in a dissent. The first time we hit a downward slope heading home from the dealer the car increased in speed twenty miles over the set speed. The only waring we got was the cruise control set speed displ…
Owner-reported narrative. Look up ODI 11495916 at NHTSA ↗
Owner report 11508862 · 2023-02-24 (February 24, 2023)
The cruise will not maintain the set speed when going downhill. This does not have to be a steep hill. Any downward slope with cause the speed to increase until I hit the brake pedal. It has gotten up to 13 miles over before I hit the brake. I owned a 2018 Murano and it did not do this. I've also owned many other vehicles with cruise control and none have done this. I have taken this to Town Center Nissan more than once for this problem and they say that it they can't duplicate it and then the answer changed to it is normal when going downhill…
Owner-reported narrative. Look up ODI 11508862 at NHTSA ↗
Owner report 11546487 · 2023-09-25 (September 25, 2023)
Back up system sensors alarms when nothing is behind vehicle and sometimes does not alarm when there is something behind me. I bought the car 5/31/2023 the problem started right away, I took my car to the dealership for repair on 6/7/2023 for the first time. They were unable to reproduce the issue, I have had my car at the dealership 6 times since, they have seen and videoed my car giving false warning lights and sounds like something is behind me even though nothing is behind me. They have replaced all 4 backup sensors and most recently the le…
Owner-reported narrative. Look up ODI 11546487 at NHTSA ↗
Owner report 11582700 · 2024-04-12 (April 12, 2024)
The contact owns a 2021 Nissan Murano. The contact stated while her mother was driving at 6 MPH, the brake pedal was depressed and went to the floorboard. The contact stated that the vehicle failed to come to a complete stop, after which the vehicle lost power. As a result, the Forward Collision Avoidance warning light, and the Forward Collision Avoidance: Automatic Emergency Braking systems failed to activate, and the driver lightly tapped the vehicle in front. No warning lights were illuminated. The vehicle was taken to the dealer, who was un…
Owner-reported narrative. 35,000 miles reported. Look up ODI 11582700 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.