Mercedes-Benz SPRINTER 2500 steering problems
50 complaint narratives mention steering terms.
Key facts
392 owner complaints analyzed
92 distinct recall campaigns
17,500 mi median reported failure mileage
Scope: 2007 to 2025 model years. Data snapshot: . 142 complaints include usable failure mileage.
Steering behavior evidence
50 of 392 complaints match this topic (12.8%). The keyword filter can include complaints that mention a transmission without reporting its failure. View matching rules.
Owner report 11397423 · 2021-02-22 (February 22, 2021)
MY 2010 MERCEDES IS HAVING A SERIES OF ISSUES THAT IT SHOULD NOT BE HAVING AND THIS IS UNFAIR TO CONSUMERS, THERE SHOULD BE WAY MORE THEN 4 RECALLS LISTED ON THIS VEHICLE YEAR MAKE AND MODEL. I AM CURRENTLY EXPERIENCING A PROBLEM WITH MY CAR NOT STARTING FOR SOME ODD REASON AS MY KEY IS INSERTED INTO THE IGNITION MY CAR ISN'T TURNING ON AT ALL. THE STEERING COLUMN IS LOCKED AND THE DASH BOARD STATES THAT I NEED TO REMOVE MY KEY FROM THE IGNITION. MY CAR HAS BEEN DIAGNOSED AS ESL/EIS MALFUNCTION WHICH SEEMS LIKE A LOT OF PEOPLE WITH THIS YEAR MA…
Owner-reported narrative. Look up ODI 11397423 at NHTSA ↗
Owner report 11376369 · 2020-11-25 (November 25, 2020)
I NOTICED A RECALL FOR THE MB SPRINTER 2500 - YEAR 2015-2020 WITH A LEAKING POWER STEERING CLAMP/HOSE.(20V-663) MY VAN IS NOT INCLUDED IN THIS RECALL DESPITE BEING A 2015 MB SPRINTER 2500. I HAD THIS PART REPLACED ON MY VAN TWO WEEKS AGO. PLEASE DIG DEEPER INTO THE VANS AS THERE ARE OTHER VINS THAT ARE BEING AFFECTED BY THIS EXACT SAME ISSUE THAT ARE NOT BEING INCLUDED IN THE RECALL. I HAD TO REPLACE THE DRIVE BELT TOO AS THE POWER STEERING FLUID WAS LEAKING ON THAT BELT.
Owner-reported narrative. 49,000 miles reported. Look up ODI 11376369 at NHTSA ↗
Owner report 11514446 · 2023-03-29 (March 29, 2023)
The contact owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked in the driveway, he noticed fluid dripping from the vehicle. The contact stated that upon inspecting the vehicle, he noticed that the power steering hose was leaking. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 20V663000 (Steering) The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approxim…
Owner-reported narrative. 70,000 miles reported. Look up ODI 11514446 at NHTSA ↗
Owner report 11526686 · 2023-06-12 (June 12, 2023)
The contact owns a 2016 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 19V003000 (Air Bags), 19V004000 (Air Bags), and 20V663000 (Steering) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Owner-reported narrative. Look up ODI 11526686 at NHTSA ↗
Owner report 11667211 · 2025-06-16 (June 16, 2025)
The power steering system lost it's fluid and pump is cavitating. It's available for inspection. The vehicles can be steered at the moment, but if it were to fail completely, it could cause loss of control at highway speeds. The problem is ongoing but hasn't been presented to a dealer or independent service center. No, the this hasn't been inspected. There were no warning lamps or messages or symptoms prior to failure. NOTE: there is an existing recall for 2015-2020 Sprinter vans for this issue, however upon contacting the dealership, the 201…
Owner-reported narrative. Look up ODI 11667211 at NHTSA ↗