2021 Kia SORENTO HYBRID problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
21 owner complaints analyzed
2 distinct recall campaigns
7,650 mi median reported failure mileage
Scope: 2021 model year. Data snapshot: . 1 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 10 of 21 complaints (47.6%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 2 | 9.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 10 |
| Electrical System | 9 |
| Unknown Or Other | 6 |
| Fuel/Propulsion System | 2 |
| Electrical System:Software | 1 |
| Trailer Hitches | 1 |
Engine: 10; Electrical System: 9; Unknown Or Other: 6; Fuel/Propulsion System: 2; Electrical System:Software: 1; Trailer Hitches: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 20 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2022 | 12 |
| 2023 | 3 |
| 2024 | 4 |
| 2025 | 2 |
2022: 12; 2023: 3; 2024: 4; 2025: 2
Pattern summary
Engine leads the component reports. Electrical and battery issues appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11452793 · 2022-02-18 (February 18, 2022)
We had just received our Sorento back from being in the shop for 4 months due to being in an accident. Part of the repair work was to have the software updated and reprogrammed at a Kia dealership, which was completed. We picked up the car on Tuesday, Feb 15, 2022, and on Wednesday, Feb. 16, as we were traveling down hwy 27 in Lake Wales, FL, the alert began to ding and the hybrid warning came on, as well as other lights (I can't remember which ones). The car lost acceleration capability, but as we slowed and turned down another road, the car b…
Owner-reported narrative. Look up ODI 11452793 at NHTSA ↗
Owner report 11632039 · 2024-12-22 (December 22, 2024)
There is a malfunction in the vehicles.computer system that gives a warning about low coolant level for the hybrid battery. It's been been seen by the KIA dealer and the issue keeps arriving.
Owner-reported narrative. Look up ODI 11632039 at NHTSA ↗