2024 Jeep GRAND CHEROKEE problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
240 owner complaints analyzed
16 distinct recall campaigns
12,450 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 36 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 108 of 240 complaints (45.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 84 | 35.0% |
| Braking behavior | 36 | 15.0% |
| Transmission and shifting | 18 | 7.5% |
| Engine operation | 14 | 5.8% |
| Steering behavior | 14 | 5.8% |
| Fuel system concerns | 1 | 0.4% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 108 |
| Engine | 102 |
| Fuel/Propulsion System | 41 |
| Unknown Or Other | 30 |
| Power Train | 28 |
| Forward Collision Avoidance: Automatic Emergency Braking | 21 |
| Service Brakes | 17 |
| Exterior Lighting | 16 |
Electrical System: 108; Engine: 102; Fuel/Propulsion System: 41; Unknown Or Other: 30; Power Train: 28; Forward Collision Avoidance: Automatic Emergency Braking: 21; Service Brakes: 17; Exterior Lighting: 16
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 26 |
| 25,000 to 49,999 | 4 |
| 50,000 to 74,999 | 4 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 2 |
| 150,000 and above | 0 |
Under 25,000: 26; 25,000 to 49,999: 4; 50,000 to 74,999: 4; 75,000 to 99,999: 0; 100,000 to 149,999: 2; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (26). 204 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2024 | 35 |
| 2025 | 96 |
| 2026 | 109 |
2024: 35; 2025: 96; 2026: 109
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 84 complaint narratives. Braking behavior appears in 36 complaint narratives. Transmission and shifting appears in 18 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11569598 · 2024-02-02 (February 2, 2024)
I bought this vehicle 2weeks ago and she drove it Iowa. The next morning when she went to drive it, the battery was totally dead. Technician at Jeep Dealership it’s a software problem and they could take out that chip of the Telematics box is causing battery drain.
Owner-reported narrative. Look up ODI 11569598 at NHTSA ↗
Owner report 11595716 · 2024-06-21 (June 21, 2024)
Speedometer does not function. We have no idea how fast or slow we are going at any given time. It shows random speeds. Fearful we could cause an accident by unknowingly driving too fast or too slow. The speedometer display indicates we are going 40+ mph while we are sitting absolutely still at stop lights & that we are traveling at a variety of speeds including 0 mph while keeping up with traffic on the interstate. Tachometer does not function. The rpm gauge fluctuates wildly while idling and while the vehicle is in motion. Gear Display does…
Owner-reported narrative. Look up ODI 11595716 at NHTSA ↗
Owner report 11573849 · 2024-02-25 (February 25, 2024)
Vehicle lost power on multiple occasions where it could not be operated or jump started to get moving. Odometer blinking/blind spot indicators staying illuminated/rear back-up camera fault reading "system unavailable" Brake pedal kicking back when trying to start the Jeep. Gear shifter moving when vehicle is dead. Dealer is working on vehicle again and I have been without it for a total of approximately 24 days since I purchased in November 2023.
Owner-reported narrative. Look up ODI 11573849 at NHTSA ↗
Owner report 11591666 · 2024-05-31 (May 31, 2024)
Brand new vehicle with 11 miles on the odometer. The emergency Braking system does not work. If I go into the settings and make a change to emergency braking, such as far or close, the message “Auto Emergency Braking (AEB) Unavailable Service Required” will come up on the cluster display. Once I restart the vehicle it goes away. If I go back into the AEB settings and make a change, the message will come up on the cluster again. When I restart the vehicle and the message goes away, it still does not seem as though the Auto Emergency Braking sys…
Owner-reported narrative. Look up ODI 11591666 at NHTSA ↗
Owner report 11615231 · 2024-09-18 (September 18, 2024)
I was driving at 65 mph on highway when warning screen came on ""Service Transmission Continue in D. Do not shift or turn engine off until you reach a desired location. You may not be able to shift again until serviced". Then warnings came up that each of the safety systems are disabled (lane assist, front collision, etc.). I was only a few miles from next. I slowed when exiting, car would not increase power when I tried to merge onto road, had to ride on shoulder to safe place to park. I put car in park, tried to shut it off, but it woul…
Owner-reported narrative. Look up ODI 11615231 at NHTSA ↗
Owner report 11655910 · 2025-04-21 (April 21, 2025)
I was traveling on a highway at 65MPH in Hybrid mode. The car displayed a Service Hybrid Electric Vehicle System Warning Message along with several other system failure messages in rapid succession. The battery failure icon was also on. The car lost all power and started slowing down. Luckily traffic was light and I was able to reach a point to where I was able to move to a spot on the roadside. I stopped the car and it automatically went into park and would not move out of park. After several tries I was able to start the vehicle in esave mode…
Owner-reported narrative. Look up ODI 11655910 at NHTSA ↗
Owner report 11668882 · 2025-06-24 (June 24, 2025)
The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the temperature gauge rose to the maximum, the engine revved loudly, and the vehicle suddenly stalled. There was no warning light illuminated. The contact was unable to pull over to the side of the road. The vehicle was able to restart, and the contact continued driving. The vehicle was taken to the dealer, and the dealer attempted to diagnose the vehicle, but the failure could not be duplicated. The contact stated that the failure recurred while driving. The …
Owner-reported narrative. 60,000 miles reported. Look up ODI 11668882 at NHTSA ↗
Owner report 11568579 · 2024-01-29 (January 29, 2024)
I am having the same head light issue they had a recall for the 2021 Grand Cherokee Recall #21V797000. I keep my headlights in the auto position the only wat to turn the high beams is to reach around the steering wheel and put the light switch in the manual mode. Please help
Owner-reported narrative. Look up ODI 11568579 at NHTSA ↗
Owner report 11702198 · 2025-12-01 (December 1, 2025)
Vehicle: 2024 Jeep Grand Cherokee 4xe Limited Issue Type: Fuel System / Fuel Gauge / EVAP / Hybrid Interaction Safety Concern: Incorrect fuel-level indication, fuel overflow, unreliable range estimation Description of the Problem: The vehicle’s fuel gauge and range indicator have become inaccurate and erratic. The gauge showed about 95 miles remaining, then dropped rapidly to a low-fuel warning. At the gas station, the pump shut off at approximately 8 gallons, even though the vehicle indicated low fuel. When I manually resumed fueling, gasolin…
Owner-reported narrative. Look up ODI 11702198 at NHTSA ↗