2024 Jeep GRAND CHEROKEE 4XE problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
23 owner complaints analyzed
3 distinct recall campaigns
21,500 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 4 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 12 of 23 complaints (52.2%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 10 | 43.5% |
| Transmission and shifting | 6 | 26.1% |
| Braking behavior | 6 | 26.1% |
| Steering behavior | 3 | 13.0% |
| Engine operation | 2 | 8.7% |
| Fuel system concerns | 1 | 4.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 12 |
| Engine | 11 |
| Unknown Or Other | 7 |
| Power Train | 6 |
| Service Brakes | 3 |
| Vehicle Speed Control | 2 |
| Air Bags | 1 |
| Forward Collision Avoidance: Automatic Emergency Braking | 1 |
Electrical System: 12; Engine: 11; Unknown Or Other: 7; Power Train: 6; Service Brakes: 3; Vehicle Speed Control: 2; Air Bags: 1; Forward Collision Avoidance: Automatic Emergency Braking: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 2; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 19 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2024 | 17 |
| 2025 | 4 |
| 2026 | 2 |
2024: 17; 2025: 4; 2026: 2
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 10 complaint narratives. Transmission and shifting appears in 6 complaint narratives. Braking behavior appears in 6 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11574396 · 2024-02-28 (February 28, 2024)
This report involves a vehicle that was leased new from a dealership less a week ago. This vehicle has barely 200 miles on the odometer. While driving in electric mode, the engine completely shut off. The car shifted into park in the middle of traffic. I couldn’t shift it out of park , not even into neutral to push the car off the street. The screen was telling me to press the brake and the start button, as if I was starting the engine. But doing those things did nothing. I couldn’t start the engine, and I also couldn’t turn the car off. The …
Owner-reported narrative. Look up ODI 11574396 at NHTSA ↗
Owner report 11574874 · 2024-03-01 (March 1, 2024)
This is a followup to complaints 11574396 & 11574483. I was advised by service that the vehicle passed an inspection and it was ready for pickup. I went to the service department to pick up the vehicle. The service manager advised me that the vehicle was properly wired, and that he believed the problems that I have experienced were resolved through software updates. He also advised me that he believed the issue of the vehicle not accelerating past 29 mph was due to the vehicle being placed into manual mode through the vehicle's paddle shifters,…
Owner-reported narrative. Look up ODI 11574874 at NHTSA ↗
Owner report 11620264 · 2024-10-16 (October 16, 2024)
On the night of [XXX], I was driving on [XXX] with my husband. I lost the ability to steer, accelerate, shift and brake the car. I was able to blast the horn or I would’ve caused a multi-car accident. Unconnect was static and jumping screens. The headlight and taillights wouldn’t stop flashing. The shifter froze up. The car showed multiple error messages, “Service Transmission Continue in D. Don’t Shift Or Turn Off Vehicle Until You Reach A Desired Location. As You May Not Be Able To Shift Again.” “Service Electronic Stability Control” “A…
Owner-reported narrative. Look up ODI 11620264 at NHTSA ↗
Owner report 11579059 · 2024-03-23 (March 23, 2024)
Sudden faults while driving. Power Steering Unavailable, Active Lane Assist disabled, Auto Park Disabled, SOS calling unavailable, passenger airbag fault,
Owner-reported narrative. Look up ODI 11579059 at NHTSA ↗
Owner report 11620266 · 2024-10-16 (October 16, 2024)
My Jeep start making a horrible grinding and clicking noise every time I turn the steering wheel. It sounded like the wheels would about to come off. It would shake violently going to the road. The A/C was not cooling. It felt super hot inside at all times. The passenger dash was making a rattle at all times. The transmission was jumping at low speeds. The hybrid electrical system wasn't charging. I called the dealership and they said these things were not normal for a brand new Jeep especially the top Summit Reserve. After inspectio…
Owner-reported narrative. Look up ODI 11620266 at NHTSA ↗
Owner report 11586971 · 2024-05-04 (May 4, 2024)
1) Car shuts off automatically when driving. The only option to start engine again is to shut off the engine and restart. 2) Car hesitate when gas engine is communicating with electric battery. Car acts like it is is neutral for about 5 seconds The both issues listed above creates a serious safety risk as there is no option to accelerate while driving on a highway or city street. It creates a safety risk for my family and drivers that are behind me since other drivers have to come to an abrupt stop. The engine turned off while I was driving …
Owner-reported narrative. Look up ODI 11586971 at NHTSA ↗
Owner report 11629394 · 2024-12-07 (December 7, 2024)
2024 Jeep grand cherokee 4xe Loss of power while driving. currently has about 4600 miles on it but having issues entire time of ownership. Also been experiencing very hard jerky shifting and a red wrench "service hybrid electric vehicle system" light coming on periodically. Loss of complete power while driving with the red wrench warning coming on and lost power steering and braking. vehicle would not start for about 20 minutes then started. Brought it in to local jeep dealer and they can't find any issues they said. please help
Owner-reported narrative. Look up ODI 11629394 at NHTSA ↗
Owner report 11615084 · 2024-09-17 (September 17, 2024)
1. Unknown - clunking noise in front driver side. May be related to “Part 573 Safety Recall” with the pinch bolt. Experiencing similar issues as described in this recall report. 2. Unknown - intermittent failure of the “active lane management” system. System will stop working and become unavailable while driving. 3. Unknown - Cylinder 3 injector circuit failure. Intermittent issue. Check engine light activates and is on for a couple days then goes off. Error code: P02F0.
Owner-reported narrative. Look up ODI 11615084 at NHTSA ↗