2002 Infiniti QX4 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
37 owner complaints analyzed
5 distinct recall campaigns
123,000 mi median reported failure mileage
Scope: 2002 model year. Data snapshot: . 25 complaints include usable failure mileage.
Most common problems
Suspension is the most frequently named component, appearing in 10 of 37 complaints (27.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 7 | 18.9% |
| Braking behavior | 4 | 10.8% |
| Transmission and shifting | 1 | 2.7% |
| Engine operation | 1 | 2.7% |
| Electrical and battery issues | 1 | 2.7% |
| Fuel system concerns | 1 | 2.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Suspension | 10 |
| Steering | 7 |
| Air Bags | 5 |
| Vehicle Speed Control | 4 |
| Structure:Body | 3 |
| Electrical System | 2 |
| Seat Belts | 2 |
| Service Brakes | 2 |
Suspension: 10; Steering: 7; Air Bags: 5; Vehicle Speed Control: 4; Structure:Body: 3; Electrical System: 2; Seat Belts: 2; Service Brakes: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 3 |
| 100,000 to 149,999 | 14 |
| 150,000 and above | 4 |
Under 25,000: 2; 25,000 to 49,999: 1; 50,000 to 74,999: 1; 75,000 to 99,999: 3; 100,000 to 149,999: 14; 150,000 and above: 4
100,000 to 149,999 miles has the most reports with usable mileage (14). 12 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2002 | 2 |
| 2003 | 2 |
| 2006 | 1 |
| 2007 | 1 |
| 2008 | 1 |
| 2009 | 1 |
| 2010 | 3 |
| 2011 | 5 |
| 2012 | 3 |
| 2013 | 3 |
| 2014 | 3 |
| 2015 | 2 |
| 2016 | 2 |
| 2017 | 2 |
| 2019 | 1 |
| 2020 | 1 |
| 2021 | 1 |
| 2023 | 1 |
| 2025 | 1 |
| 2026 | 1 |
2002: 2; 2003: 2; 2006: 1; 2007: 1; 2008: 1; 2009: 1; 2010: 3; 2011: 5; 2012: 3; 2013: 3; 2014: 3; 2015: 2; 2016: 2; 2017: 2; 2019: 1; 2020: 1; 2021: 1; 2023: 1; 2025: 1; 2026: 1
Pattern summary
Suspension leads the component reports. Steering behavior appears in 7 complaint narratives. Braking behavior appears in 4 complaint narratives. Transmission and shifting appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10381532 · 2011-02-11 (February 11, 2011)
MY SUV IS QX4 MODEL 2002, ID# [XXX], THE STEERING COLUMN IS THE TROUBLE. IT WAS MAKING SQUEAKING NOISE FOR LAST SEVERAL YEARS, REPAIRED AGAIN AND AGAIN AND AGAIN BY INFINITY OF MEMPHIS, PAYING MYSELF, BUT THE NOISE WILL NOT GO AWAY, BUT WAS TOLD BY INFINITY OF MEMPHIS, NOT TO WORRY ABOUT IT, AS, THEIR COMPUTER SAYS, MY CAR IS OK. WE ALWAYS TAKE OUR CAR FOR SERVICING THERE ONLY AS WE LIVE IN MEMPHIS AND THEY ARE MY DEALER. ON 2/9/2011 PM, WHILE DRIVING STRAIGHT, THE STEERING DID NOT ACT RIGHT. THE CAR TURNED LEFT, HIT THE CURB, BARELY MISSING …
Owner-reported narrative. 76,476 miles reported. Look up ODI 10381532 at NHTSA ↗
Owner report 10475394 · 2012-09-14 (September 14, 2012)
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED THAT WHILE TRAVELING 3 MPH, THE ANTI-LOCK BRAKING SYSTEM WARNING LIGHT ILLUMINATED. THE SERVICE ENGINE WARNING LIGHT ALSO ILLUMINATED SHORTLY AFTERWARD. THE STEERING WHEEL THEN BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS DRIVEN TO AN AUTHORIZED DEALER WHERE IT WAS CONFIRMED THAT THE STEERING FAILED AND THAT THE VEHICLE WAS TO BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 11V244000 (STEERING:COLUMN ). AS A RESULT OF THE SUSPENSION FAILURE, THE ANTI-LOCK BRAKING SYSTEM HAD ALSO FAILED. …
Owner-reported narrative. 89,445 miles reported. Look up ODI 10475394 at NHTSA ↗
Owner report 10157654 · 2006-05-16 (May 16, 2006)
DT*: THE CONTACT STATED WHILE PULLING INTO A GARAGE AT 5-10 MPH, THE VEHICLE ACCELERATED RESULTING IN THE VEHICLE CRASHING THROUGH THE CONTACT'S HOUSE. DURING THE INCIDENT THE CONTACT HAD BRAKE FAILURE AND THE AIR BAGS FAILED TO DEPLOY. THERE WAS FRONTAL DAMAGE TO THE VEHICLE. THE VEHICLE HAS NOT BEEN INSPECTED BY THE DEALERSHIP. THE VEHICLE WAS TOWED TO A BODY SHOP FOR THE NECESSARY BODY REPAIRS.
Owner-reported narrative. 56,000 miles reported. Look up ODI 10157654 at NHTSA ↗
Owner report 10331833 · 2010-05-23 (May 23, 2010)
2002 INFINITI QX4 IN A PARKING LOT AT ABOUT 5MPH. INTENDING TO PARK STRAIGHT AHEAD AGAINST A CONCRETE WALL. ONE CAR LENGTH BEHIND THE PARKING SPACE. BEGINNING TO BRAKE. SUDDEN ACCELERATION PROPELLED THE CAR FORWARD AND HIT THE WALL HEAD-ON, DESPITE EFFORT TO BRAKE. THERE WAS A SURGING POWER SOUND AND THE CAR WAS CLEARLY ACCELERATING. AT LEAST ONE OF THE REAR WHEELS CONTINUED TO REVOLVE UNDER POWER AFTER THE CAR WAS STOPPED AGAINST THE WALL. *TR
Owner-reported narrative. 120,000 miles reported. Look up ODI 10331833 at NHTSA ↗
Owner report 10252617 · 2008-12-23 (December 23, 2008)
WHILE DRIVING OVER AN HOUR OR MORE THAN 80 MILES, TRANSMISSION WOULD NOT SHIFT FROM PASS GEAR DOWN TO 3 GEAR. IT WOULD SOUND LIKE ITS SLIPPING. HAS BEEN DOING THIS SINCE 5,000 MILES SUV HAS 100,000 INFINITY DOESN'T WANT TO COVER IT. NOW FIRST AND 4TH DOESN'T WORK. DEALER TOLD ME INFINITY HAD A PROBLEM WITH THE TRANS OVER HEATING, WHICH CAUSES TRANSMISSION FAILURE. *TR
Owner-reported narrative. 5,000 miles reported. Look up ODI 10252617 at NHTSA ↗
Owner report 10365022 · 2010-11-08 (November 8, 2010)
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH WHEN THE VEHICLE COMPLETELY STALLED WITHOUT THE WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THE CONTACT THAT THREE POWER VALVE SCREWS DETACHED FROM THE ENGINE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED AT THE CONTACTS EXPENSE. THE FAILURE MILEAGE WAS 123,000.
Owner-reported narrative. 123,000 miles reported. Look up ODI 10365022 at NHTSA ↗
Owner report 10537936 · 2013-08-29 (August 29, 2013)
POWER DOORS, LOCKS AND WINDOWS STOPPED WORKING. KEYLESS ENTRY WOULDN'T WORK. DRIVER SIDE DOOR KEPT LOCKING ON ITS OWN AND KEY WOULDN'T UNLOCK IT. BATTERY KEPT DYING.
Owner-reported narrative. 125,000 miles reported. Look up ODI 10537936 at NHTSA ↗
Owner report 10204243 · 2007-09-27 (September 27, 2007)
TL*THE CONTACT OWNS A 2002 INFINITI QX4. ON SEPTEMBER 14, 2007, WHILE FUELING THE VEHICLE, THE GAS SHOT BACK OUT AT LEAST TWO FEET FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP ON SEPTEMBER 19, 2007, WHERE IT CURRENTLY REMAINS. THE CONTACT WAS INFORMED THAT THE FUEL TANK WOULD PROBABLY HAVE TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 100,400. UPDATED 10/16/07 *TR
Owner-reported narrative. 100,400 miles reported. Look up ODI 10204243 at NHTSA ↗