2020 Harley-Davidson FLHTCUTG problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
4 owner complaints analyzed
2 distinct recall campaigns
17,400 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 3 complaints include usable failure mileage.
This selection has limited data. It remains available for lookup but is excluded from search indexing.
Most common problems
Service Brakes is the most frequently named component, appearing in 2 of 4 complaints (50.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 2 | 50.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Service Brakes | 2 |
| Service Brakes, Hydraulic | 1 |
| Traction Control System | 1 |
Service Brakes: 2; Service Brakes, Hydraulic: 1; Traction Control System: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 1 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2021 | 1 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 1 |
2021: 1; 2023: 1; 2024: 1; 2025: 1
Pattern summary
Service Brakes leads the component reports. Braking behavior appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11510386 · 2023-03-06 (March 6, 2023)
The contact owns a 2020 Harley Davidson Tri Glide Ultra FLHTCUTG. The contact stated while riding approximately 10 MPH and pulling into his driveway, the front hand brake was very soft and was not as firm as usual. The contact stated that the front hand brake had a mushy feel when he squeezed. The contact was pulling into his garage when the hand brake completely failed. The contact was able to use the foot brake to stop the motorcycle. The contact stated no warning light was illuminated. The contact stated that he had a front brake failure pre…
Owner-reported narrative. 17,400 miles reported. Look up ODI 11510386 at NHTSA ↗
Owner report 11628481 · 2024-12-03 (December 3, 2024)
The contact owns a 2020 Harley-Davidson FLHTCUTG Tri Glide Ultra. The contact stated that while riding approximately 35 MPH and applying the front brake, the brakes felt "spongy" while squeezing the brake lever. There was no warning light illuminated. The contact had taken the motorcycle to an independent mechanic where it was diagnosed and determined that the ABS module needed to be replaced. The motorcycle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 33,000.
Owner-reported narrative. 33,000 miles reported. Look up ODI 11628481 at NHTSA ↗