2012 Ford FUSION HYBRID problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
95 owner complaints analyzed
0 distinct recall campaigns
62,000 mi median reported failure mileage
Scope: 2012 model year. Data snapshot: . 71 complaints include usable failure mileage.
Most common problems
Steering is the most frequently named component, appearing in 36 of 95 complaints (37.9%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 37 | 38.9% |
| Braking behavior | 19 | 20.0% |
| Engine operation | 5 | 5.3% |
| Electrical and battery issues | 4 | 4.2% |
| Transmission and shifting | 3 | 3.2% |
| Fuel system concerns | 1 | 1.1% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Steering | 36 |
| Air Bags | 32 |
| Service Brakes | 15 |
| Electrical System | 12 |
| Electronic Stability Control (Esc) | 10 |
| Engine | 8 |
| Unknown Or Other | 7 |
| Power Train | 3 |
Steering: 36; Air Bags: 32; Service Brakes: 15; Electrical System: 12; Electronic Stability Control (Esc): 10; Engine: 8; Unknown Or Other: 7; Power Train: 3
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 16 |
| 25,000 to 49,999 | 16 |
| 50,000 to 74,999 | 16 |
| 75,000 to 99,999 | 9 |
| 100,000 to 149,999 | 11 |
| 150,000 and above | 3 |
Under 25,000: 16; 25,000 to 49,999: 16; 50,000 to 74,999: 16; 75,000 to 99,999: 9; 100,000 to 149,999: 11; 150,000 and above: 3
Under 25,000 miles has the most reports with usable mileage (16). 24 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2013 | 9 |
| 2014 | 6 |
| 2015 | 15 |
| 2016 | 8 |
| 2017 | 9 |
| 2018 | 30 |
| 2019 | 12 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 2 |
2013: 9; 2014: 6; 2015: 15; 2016: 8; 2017: 9; 2018: 30; 2019: 12; 2021: 1; 2022: 1; 2023: 1; 2024: 1; 2025: 2
Pattern summary
Steering leads the component reports. Steering behavior appears in 37 complaint narratives. Braking behavior appears in 19 complaint narratives. Engine operation appears in 5 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10532993 · 2013-08-01 (August 1, 2013)
UPON EXIT OFF OF EXPRESSWAY, CAR GAVE MESSAGE "POWER ASSIST FAULT 1" BLINKING. LOST POWER STEERING, ALSO ADVANCE TRAC NOTICE STARTED BLINKING WITH PICTURE OF SKIDDING CAR. TOTAL STEERING LOSS OCCURRED IN STOPPED TRAFFIC AS TRIED TO TURN CORNER. MANUAL DIFFICULT STEERING RETURNED IF CAR WAS MOVING. PARKED CAR AND VISITED FRIENDS. AFTER 2 HOURS RETURNED TO CAR AND AFTER STARTING EVERYTHING WORKED. NO MORE MESSAGES. CAR WAS SERVICED ON JULY 3RD FOR 10,000 MILE CHECKUP BY KINDLE FORD PREVIOUS TO INCIDENT. WHEN CALLED KINDLE FORD ON 7/29…
Owner-reported narrative. 9,930 miles reported. Look up ODI 10532993 at NHTSA ↗
Owner report 10543236 · 2013-09-12 (September 12, 2013)
I WAS DRIVING AT MEDIUM SPEED ON A SUBURBAN STREET AND AN ALERT POPPED UP ON THE DASH: POWER STEERING ASSIST FAULT. POWER STEERING THEN SHUT OFF. FORTUNATELY, THE STREET WAS STRAIGHT AND I WAS ABLE TO DECELERATE AND WRESTLE THE CAR INTO A PARKING LOT. IF THIS HAD HAPPENED WHILE I WAS TURNING, OR WHEN I WAS ON THE HIGHWAY (AND WOULD NEED TO NAVIGATE SEVERAL LANES TO STOP) I WOULD ALSO LIKELY HAVE CRASHED. CAR IS 24 MONTHS OLD WITH JUST OVER 40,000 MILES. (NOT FAR OUT OF WARRANTY.) CAR HAD NO PRIOR MECHANICAL TROUBLE WHATSOEVER, AND HAD BE…
Owner-reported narrative. 40,380 miles reported. Look up ODI 10543236 at NHTSA ↗
Owner report 10509972 · 2013-04-29 (April 29, 2013)
WAS BACKING CAR OUT OF GARAGE TO TAKE IT FOR AN OIL CHANGE AND 10,000 MILE CHECK. ALL DASHBOARD LIGHTS ILLUMINATED , WARNING CHIME SOUNDED. NOT ABLE TO ENGAGE BRAKES OR ACCELERATOR. STOPPED CAR BY PUTTING IT IN PARK. NO RESPONSE OF TRYING TO RESTART. RESULTING IN CONTACTING FORD ROAD SIDE ASSISTANCE AND HAVING IT TOWED TO THE DEALERSHIP. DEALERSHIP THOUGHT IT WAS ANTI-THEFT, CONTACTED FORD TECH LINE AND FOUND NO ?TEST VOLTAGE AT PCM, NO VOLTAGE FOUND NO VOLTAGE AT FUSE, F49, F40 AND F39 TRACED PROBLEM TO PIN 5 AT PCM RELAY IN AUXILIARY RELA…
Owner-reported narrative. 9,700 miles reported. Look up ODI 10509972 at NHTSA ↗
Owner report 10509973 · 2013-04-29 (April 29, 2013)
PICKED UP THE CAR FROM THE DEALERSHIP ON MONDAY (9/25/12) AFTER THEY FOUND SOMETHING WRONG AND WAS DRIVING ON STATE ROUTE 228 AT 55 MILE PER HOUR. WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. PUT HAZARDS ON FOR CARS BEHIND ME AND PULLED OVER QUICKLY AVOIDING A SIGN ON THE RIGHT SIDE OF THE ROAD. AFTER 10-15 MINS, I WAS ABLE TO RESTART THE CAR BY LETTING IT RESET. AFTER GETTING GREEN CAR INDICATOR, I WENT TO TURN AROUND TO GO BACK TO THE D…
Owner-reported narrative. 9,900 miles reported. Look up ODI 10509973 at NHTSA ↗
Owner report 10509981 · 2013-04-29 (April 29, 2013)
WHILE DRIVING TO NATURAL BRIDGE, VA ON INTERSTATE 81. WARNING CHIME SOUNDED, PULL OVER SAFELY WARNING CAME ON, ENGINE SHUT OFF, BRAKES AND ACCELERATOR DISENGAGED, AND ALL DASHBOARD LIGHTS ILLUMINATED. IMMEDIATELY PUT ON HAZARDS AND TRIED TO PULL OVER. AVOIDED SIGNS AND MANEUVERED CAR SAFELY TO A SPEED WHERE I COULD STOP CAR BY PUTTING IN PARK. ATTEMPTED TO RESTART CAR. WHEN ABLE TO OBTAIN ?GREEN CAR? LIGHT (AS INDICATED SAFE TO DRIVE), PUT THE CAR IN DRIVE AND PUSHED ACCELERATOR. CAR JUMPED FORWARD AND STALLED. ABLE TO RESTART CAR AFTER …
Owner-reported narrative. 23,000 miles reported. Look up ODI 10509981 at NHTSA ↗
Owner report 10644182 · 2014-10-12 (October 12, 2014)
WITHOUT ANY ISSUES IN THE 6 MONTHS I'VE OWNED THE CAR, THE ENGINE SHUT DOWN. THE BATTERY APPEARED FULL. GAS TANK IS FULL. AFTER ONLY DRIVING FOR 1/4 MILE, THE STOP SAFELY NOW WARNING LIGHT CAME ON AND CAR SHUT DOWN. LUCKILY WE WERE RIGHT NEXT TO A CONVENIENCE STORE AND WERE ABLE TO GET AWAY FROM TRAFFIC. IF WE WERE ON A 2 LANE ROAD, WE WOULD OF BEEN STUCK IN THE MIDDLE OF TRAFFIC. WE WERE ABLE TO RESTART AND MOVE 10 FT AT A TIME. STILL WAITING FOR DIAGNOSIS. *TR
Owner-reported narrative. 63,000 miles reported. Look up ODI 10644182 at NHTSA ↗
Owner report 10526471 · 2013-07-23 (July 23, 2013)
SEVERAL TIMES WHEN ON TOLL ROAD AT LEGAL SPEED CAR WARNING LIGHT CAME ON AND ENGINE STOPPED/STALLED, PULLED OVER TO SIDE, TURNED ENGINE OFF, AND IT STARTED. TOOK IT TO DEALER WHO REPLACED TRANSMISSION PUMP (?) I TOOK CAR OUT AGAIN AND SAME THING HAPPENED. READ NEWSPAPER ACCOUNTS OF NHTSA INVESTIGATION OF ESCAPES AND FUSION STALLING ISSUES, BUT DEALER AFTER SECOND OCCURRENCE SAID THEY HAD NO INFORMATION ON ANY INVESTIGATION. I AM VERY RELUCTANT TO DRIVE CAR AFTER MY PERSONAL EXPERIENCE AND AFTER READING OF POSSIBLE INVESTIGATION PENDING. *TR
Owner-reported narrative. 9,500 miles reported. Look up ODI 10526471 at NHTSA ↗
Owner report 11419353 · 2021-06-02 (June 2, 2021)
The contact owns a 2012 Ford Fusion Hybrid. The contact stated that after reversing the vehicle, the gear shifter failed to shift into drive. The contact stated that several unknown warning lights were illuminated. The contact called roadside assistance. The tow truck driver arrived and repaired the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.
Owner-reported narrative. 82,000 miles reported. Look up ODI 11419353 at NHTSA ↗