2011 Ford FUSION HYBRID: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
132 owner complaints analyzed
0 distinct recall campaigns
73,220 mi median reported failure mileage
Scope: 2011 model year. Data snapshot: . 97 complaints include usable failure mileage.
Most common problems
Steering is the most frequently named component, appearing in 43 of 132 complaints (32.6%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 43 | 32.6% |
| Braking behavior | 26 | 19.7% |
| Engine operation | 8 | 6.1% |
| Electrical and battery issues | 7 | 5.3% |
| Transmission and shifting | 3 | 2.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Steering | 43 |
| Air Bags | 34 |
| Service Brakes | 21 |
| Engine | 12 |
| Electrical System | 11 |
| Power Train | 11 |
| Electronic Stability Control (Esc) | 8 |
| Structure:Body | 5 |
Steering: 43; Air Bags: 34; Service Brakes: 21; Engine: 12; Electrical System: 11; Power Train: 11; Electronic Stability Control (Esc): 8; Structure:Body: 5
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 6 |
| 25,000 to 49,999 | 11 |
| 50,000 to 74,999 | 35 |
| 75,000 to 99,999 | 24 |
| 100,000 to 149,999 | 16 |
| 150,000 and above | 5 |
Under 25,000: 6; 25,000 to 49,999: 11; 50,000 to 74,999: 35; 75,000 to 99,999: 24; 100,000 to 149,999: 16; 150,000 and above: 5
50,000 to 74,999 miles has the most reports with usable mileage (35). 35 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2014 | 18 |
| 2015 | 14 |
| 2016 | 8 |
| 2017 | 32 |
| 2018 | 26 |
| 2019 | 21 |
| 2020 | 1 |
| 2022 | 6 |
| 2023 | 1 |
| 2024 | 5 |
2014: 18; 2015: 14; 2016: 8; 2017: 32; 2018: 26; 2019: 21; 2020: 1; 2022: 6; 2023: 1; 2024: 5
Pattern summary
Steering leads the component reports. Steering behavior appears in 43 complaint narratives. Braking behavior appears in 26 complaint narratives. Engine operation appears in 8 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10576179 · 2014-04-01 (April 1, 2014)
AT 38,000 MILES JUST OVER THE MANUFACTURE WARRANTY HAD EXPIRED THE DRIVER'S DOOR INSIDE HANDLE NO LONGER OPENS THE DOOR FROM THE INSIDE. THE WAY YOU MUST EXIT THE VEHICLE IS TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE WHICH IS A SAFETY ISSUE. IF THE VEHICLE WERE INVOLVED IN AN ACCIDENT NOT AN EFFICIENT OR QUICK WAY TO EXIT THE VEHICLE. THIS IS A COMMON PROBLEM AND FORD DOES NOT COVER THIS REPAIR EVEN WITH THE FORD ESP COVERAGE SO YOU MAY WANT TO CONSIDER THAT PURCHASE. SO I WILL PAY FOR THIS REPAIR ALONG WITH MANY OTHER OWNERS OF…
Owner-reported narrative. 38,100 miles reported. Look up ODI 10576179 at NHTSA ↗
Owner report 10584529 · 2014-04-23 (April 23, 2014)
SERVICE POWER STEERING NOW AND SERVICETRACT MESSAGE DISPLAYED, STEERING WHEEL WAS VERY STIFF AND I COULDN'T STEER CAR. MY CAR HAD TO BE TOWED TO A FORD DEALERSHIP AND THEY TOLD ME PROBLEM WAS DUE TO A PRE-EXISTING DEFECT. *TR
Owner-reported narrative. 69,000 miles reported. Look up ODI 10584529 at NHTSA ↗
Owner report 10610720 · 2014-07-15 (July 15, 2014)
INDICATOR LIGHT "WRENCH" CAME ON TO INFORM ME OF AN ISSUE. THEN SHORTLY THEREAFTER, A LIGHT CAME ON THAT SAID "SERVICE ACCUTRAC" (TRACTION CONTROL SYSTEM). I TOOK THE CAR TO THE DEALER WHO THEN TOLD ME THAT THE POWER STEERING GEAR HAD TO BE REPLACED AND THAT THE TRACTION CONTROL HAD TO BE REPROGRAMMED. I'M CONCERNED BECAUSE I SEE A HISTORY OF POWER STEERING RECALLS ON MANY FORD MODELS BETWEEN 2010 TO TODAY AND WONDER IF THIS IS A RECURRING PATTERN WITH THE 2011 FUSION HYBRID MODEL, THAT IS NOT YET "REALIZED". *TR
Owner-reported narrative. 60,000 miles reported. Look up ODI 10610720 at NHTSA ↗
Owner report 10616868 · 2014-07-28 (July 28, 2014)
TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL BECAME HARD TO TURN. THE CONTACT COASTED OVER TO THE EMERGENCY LANE AND NOTICED THAT THE "POWER STEERING ASSIST FAILURE" AND "TRACTION CONTROL" WARNING LIGHTS WERE ILLUMINATED. THE FAILURE WAS EXPERIENCED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Owner-reported narrative. 69,000 miles reported. Look up ODI 10616868 at NHTSA ↗
Owner report 10621684 · 2014-08-12 (August 12, 2014)
DRIVING SOUTHBOUND RT 55 IN NJ, TRAVELING ON OLDER PAVED ROAD SURFACE WITH SOME DISCONTINUITIES AND RIDGES, FELT A SUDDEN SHOCK IN STEERING WHEEL AND VEHICLE PULLED TO LEFT. SLOWED TO SHOULDER TO EXAMINE TIRE, WHEEL ETC. NO NOTICEABLE PROBLEM. VEHICLE WAS DRIVABLE AND SHORTLY AFTER DEVELOPED A GRINDING NOISE IN THE FRONT END. DETAILED INSPECTION REVEALED A DRIVER SIDE FRONT COIL SPRING FAILURE, COMPLETE SHEAR AT SECOND COIL FROM THE BOTTOM OF THE SPRING. RESPONSE FROM FORD WAS TOUGH LUCK. HAD MY WIFE BEEN DRIVING, THIS WOULD HAVE …
Owner-reported narrative. 47,800 miles reported. Look up ODI 10621684 at NHTSA ↗
Owner report 10627988 · 2014-08-25 (August 25, 2014)
THE WRENCH SYMBOL WAS DISPLAYED ON THE CONTROL PANEL WHEN THE VEHICLE LOST SPEED. IT FELT LIKE IT STALLED OUT. THEN THE ENGINE LIGHT CAME ON. THE CAR HAS VERY LOW MILES ON IT AND IS PRACTICALLY BRAND NEW. I DID NOT FEEL SAFE. *TR
Owner-reported narrative. 19,279 miles reported. Look up ODI 10627988 at NHTSA ↗
Owner report 10632720 · 2014-09-12 (September 12, 2014)
WHILE ATTEMPTING TO PARK THE CAR, THE POWER STEERING FROZE. WITH GREAT EFFORT I WAS BARELY ABLE TO TURN THE WHEEL AND COMPLETE THE PARKING. AFTER TURNING THE ENGINE OFF, FOR SOME UNKNOWN REASON, I TURNED THE ENGINE ON AGAIN AND THE POWER STEERING WAS OPERATING NORMALLY. THE NEXT DAY I DROVE TO THE NEAREST FORD DEALERSHIP AND THE STEERING WAS NORMAL. THE REPAIR CHARGE FOR REPLACING THE ELECTRONIC STEERING MECHANISM WAS $1704. I HAVE SINCE LEARNED (VIA GOOGLE) THAT THIS PROBLEM IS COMMON IN FORD VEHICLES THAT HAVE SWITCHED FROM HYDRAULIC TO ELEC…
Owner-reported narrative. 21,503 miles reported. Look up ODI 10632720 at NHTSA ↗
Owner report 10641849 · 2014-10-06 (October 6, 2014)
DRIVE BY WIRE THROTTLE BODY FAILED, CAUSING CAR TO LOSS ALL POWER ON CROWDED HIGHWAY AT HIGH SPEED. HAD TO CROSS SEVERAL LANES OF HEAVY TRAFFIC TO GET TO OFF HIGHWAY SAFELY. BARELY AVOIDED SEVERAL ACCIDENTS TRYING TO GET PULLED OUT OF TRAFFIC LANES. *TR
Owner-reported narrative. 41,337 miles reported. Look up ODI 10641849 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.