U.S. public vehicle records

2011 Ford FUSION HYBRID problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

132 owner complaints analyzed

0 distinct recall campaigns

73,220 mi median reported failure mileage

Scope: 2011 model year. Data snapshot: 2026-09-12 (September 12, 2026). 97 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Steering is the most frequently named component, appearing in 43 of 132 complaints (32.6%). A complaint can name multiple components.

Recurring terms in complaint narratives
Topic	Matching reports	Share of complaints
Steering behavior	43	32.6%
Braking behavior	26	19.7%
Engine operation	8	6.1%
Electrical and battery issues	7	5.3%
Transmission and shifting	3	2.3%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Steering

Air Bags

Service Brakes

Engine

Electrical System

Power Train

Electronic Stability Control (Esc)

Structure:Body

Steering: 43; Air Bags: 34; Service Brakes: 21; Engine: 12; Electrical System: 11; Power Train: 11; Electronic Stability Control (Esc): 8; Structure:Body: 5

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000

25,000 to 49,999

50,000 to 74,999

75,000 to 99,999

100,000 to 149,999

150,000 and above

Under 25,000: 6; 25,000 to 49,999: 11; 50,000 to 74,999: 35; 75,000 to 99,999: 24; 100,000 to 149,999: 16; 150,000 and above: 5

50,000 to 74,999 miles has the most reports with usable mileage (35). 35 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2014

2015

2016

2017

2018

2019

2020

2022

2023

2024

2014: 18; 2015: 14; 2016: 8; 2017: 32; 2018: 26; 2019: 21; 2020: 1; 2022: 6; 2023: 1; 2024: 5

Pattern summary

Steering leads the component reports. Steering behavior appears in 43 complaint narratives. Braking behavior appears in 26 complaint narratives. Engine operation appears in 8 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10584529 · 2014-04-23 (April 23, 2014)

SERVICE POWER STEERING NOW AND SERVICETRACT MESSAGE DISPLAYED, STEERING WHEEL WAS VERY STIFF AND I COULDN'T STEER CAR. MY CAR HAD TO BE TOWED TO A FORD DEALERSHIP AND THEY TOLD ME PROBLEM WAS DUE TO A PRE-EXISTING DEFECT. *TR

Owner-reported narrative. 69,000 miles reported. Look up ODI 10584529 at NHTSA ↗

Owner report 10610720 · 2014-07-15 (July 15, 2014)

INDICATOR LIGHT "WRENCH" CAME ON TO INFORM ME OF AN ISSUE. THEN SHORTLY THEREAFTER, A LIGHT CAME ON THAT SAID "SERVICE ACCUTRAC" (TRACTION CONTROL SYSTEM). I TOOK THE CAR TO THE DEALER WHO THEN TOLD ME THAT THE POWER STEERING GEAR HAD TO BE REPLACED AND THAT THE TRACTION CONTROL HAD TO BE REPROGRAMMED. I'M CONCERNED BECAUSE I SEE A HISTORY OF POWER STEERING RECALLS ON MANY FORD MODELS BETWEEN 2010 TO TODAY AND WONDER IF THIS IS A RECURRING PATTERN WITH THE 2011 FUSION HYBRID MODEL, THAT IS NOT YET "REALIZED". *TR

Owner-reported narrative. 60,000 miles reported. Look up ODI 10610720 at NHTSA ↗

Owner report 10643134 · 2014-10-07 (October 7, 2014)

THE CAR BEGAN TO PULL TO ONE SIDE INTERMITTENTLY. IT WAS EASY TO CORRECT BUT WHEN I RELAXED MY GRIP ON THE STEERING WHEEL IT TURNED LEFT. THIS OCCURRED INTERMITTENTLY SINCE, SOMETIMES SEVERAL TIMES IN A FEW MINUTES, SOMETIMES ONLY A FEW TIMES PER WEEK. THIS SEEMS TO HAPPEN MORE OFTEN WHEN I APPLY THE BRAKE. I TOOK THE CAR TO THE FORD DEALER ON MAY 17, 2014. THEY WERE UNABLE TO FIND ANYTHING IN THE COMPUTER OR REPLICATE THE PROBLEM WHILE DRIVING THE CAR. THE PROBLEM CONTINUES INTERMITTENTLY. AT PRESENT IT HAS ONLY BEEN A MINOR ISSUE BUT …

Owner-reported narrative. 34,639 miles reported. Look up ODI 10643134 at NHTSA ↗

Owner report 10650106 · 2014-10-26 (October 26, 2014)

BRAKE WARNING LIGHTS CAME ON AND TOTAL LOSS OF BRAKES. THIS HAS HAPPENED TWICE IN TWO WEEKS. HAS BEEN TO A FORD DEALER TO HAVE THE PROBLEM LOOKED AT THEY FOUND NOTHING, TOLD ME TO DRIVE THE CAR AND IF IT HAPPENS AGAIN THEY WOULD PUT THE CAR ON AN ELECTRONIC TESTER. THE PROBLEM DID SHOW UP AGAIN ON OCTOBER 26,2014,I WILL BE TAKING THE CAR BACK TO THE FORD DEALER. *TR

Owner-reported narrative. 14,947 miles reported. Look up ODI 10650106 at NHTSA ↗

Owner report 10627988 · 2014-08-25 (August 25, 2014)

THE WRENCH SYMBOL WAS DISPLAYED ON THE CONTROL PANEL WHEN THE VEHICLE LOST SPEED. IT FELT LIKE IT STALLED OUT. THEN THE ENGINE LIGHT CAME ON. THE CAR HAS VERY LOW MILES ON IT AND IS PRACTICALLY BRAND NEW. I DID NOT FEEL SAFE. *TR

Owner-reported narrative. 19,279 miles reported. Look up ODI 10627988 at NHTSA ↗

Owner report 10790616 · 2015-11-16 (November 16, 2015)

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. THE CONTACT STATED THAT WHILE COMING TO A STOP, THE VEHICLE STALLED AND VARIOUS WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS ABLE TO START AFTER MULTIPLE ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC COOLING PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

Owner-reported narrative. 51,000 miles reported. Look up ODI 10790616 at NHTSA ↗

Owner report 10653489 · 2014-11-07 (November 7, 2014)

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE SERVICE STEERING NOW WARNING MESSAGE ILLUMINATED AS THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS REQUIRED. THE CONTACT MERGED OVER TO THE EMERGENCY LANE AND SHUT THE VEHICLE OFF. THE VEHICLE WAS RESTARTED AND THE STEERING RESUMED NORMAL OPERATION. HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS AND THEY STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE DEALER REPROGRAMMED THE EL…

Owner-reported narrative. 62,000 miles reported. Look up ODI 10653489 at NHTSA ↗

Owner report 10667121 · 2014-12-18 (December 18, 2014)

1. THE 2011 FORD FUSION HYBRID IS EQUIPPED WITH A POWER POINT PROVIDING 110 VOLTS ALTERNATING CURRENT (VAC) TO A 3-PRONG RECEPTACLE LOCATED IN THE REAR SEAT AREA OF THE CENTER CONSOLE. THE 110 VAC POWER POINT IS EQUIPPED WITH A SAFETY CAP AND A SAFETY TWIST TAB THAT PROVIDE PROTECTION FROM INSERTING ANY OBJECT INTO THE POWER POINT OTHER THAN THE 110 VAC ELECTRICAL DEVICE PLUG. 2. A CHILD LEAVING OUR VEHICLE HAD A FOOT ENTANGLED WITH A 3-PRONG CORD CONNECTED TO THE POWER POINT, RESULTING IN DISASSEMBLY OF THE SAFETY CAP FROM THE BODY OF THE…

Owner-reported narrative. 73,626 miles reported. Look up ODI 10667121 at NHTSA ↗

Owner report 10655050 · 2014-11-14 (November 14, 2014)

TL* THE CONTACT OWNS A 2011 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE TRANSMISSION MALFUNCTIONED AND THE VEHICLE LOST ALL POWER. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 61,170.

Owner-reported narrative. 61,170 miles reported. Look up ODI 10655050 at NHTSA ↗

Owner report 10948472 · 2017-01-30 (January 30, 2017)

WHILE DRIVING ON THE FREEWAY THE CAR FLASHES YELLOW TRIANGLE, WRENCH AND THE STOP SAFELY NOW. THE CAR LOSES ALL POWER CAUSING YOU TO TRY TO DRIFT TO THE SIDE OF THE FREEWAY. IT HAS BEEN IN THE REPAIR SHOP FOR 5 MONTHS WITH CERTIFIED HYBRID MECHANICS. WAS TOLD IT WAS THE TRANSMISSION, THAT WAS REPAIRED. THE THROTTLE, REPAIRED. HARNESS WIRING REPLACED ALONG WITH A NEW BATTERY. THIS IS AN ONGOING PROBLEM WITH NO RESOLUTION. THE SAFETY OF NOT JUST MYSELF, BUT MY FAMILY AND OTHERS HAVE BEEN PUT AT RISK. I WOULD LIKE TO SPEAK WITH SOMEONE REGARDING …

Owner-reported narrative. 125,000 miles reported. Look up ODI 10948472 at NHTSA ↗