2017 Ford FUSION ENERGI problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
17 owner complaints analyzed
0 distinct recall campaigns
17,500 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 16 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 7 of 17 complaints (41.2%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 6 | 35.3% |
| Transmission and shifting | 4 | 23.5% |
| Braking behavior | 3 | 17.6% |
| Steering behavior | 2 | 11.8% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 7 |
| Power Train | 4 |
| Unknown Or Other | 3 |
| Engine | 2 |
| Steering | 2 |
| Electrical System:12v/24v/48v Battery | 1 |
| Electronic Stability Control (Esc) | 1 |
| Fuel/Propulsion System | 1 |
Electrical System: 7; Power Train: 4; Unknown Or Other: 3; Engine: 2; Steering: 2; Electrical System:12v/24v/48v Battery: 1; Electronic Stability Control (Esc): 1; Fuel/Propulsion System: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 9 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 1 |
| 150,000 and above | 1 |
Under 25,000: 9; 25,000 to 49,999: 2; 50,000 to 74,999: 3; 75,000 to 99,999: 0; 100,000 to 149,999: 1; 150,000 and above: 1
Under 25,000 miles has the most reports with usable mileage (9). 1 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2017 | 4 |
| 2018 | 5 |
| 2019 | 3 |
| 2024 | 2 |
| 2025 | 2 |
| 2026 | 1 |
2017: 4; 2018: 5; 2019: 3; 2024: 2; 2025: 2; 2026: 1
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 6 complaint narratives. Transmission and shifting appears in 4 complaint narratives. Braking behavior appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11015909 · 2017-08-17 (August 17, 2017)
THE VEHICLE WAS PURCHASED ABOUT 4 MONTHS AGO WITH 3,000 MILES. HAVE ALREADY FILED A COMPLAINT WITH NHTSA REGARDING A PROBLEM WITH WIRING HARNESS WHICH CAUSED VEHICLE TO LOSE POWER IN TRAFFIC AS WELL AS CHANGE GEARS. FORD LOOKED AT THE PROBLEM AND SAID COMPUTER DIDN'T RECORD. UPON RECEIVING CAR BACK (5TH TIME FOR SAME ELECTRICAL PROBLEM) THE CAR BEGAN EXHIBITING THE SAME PROBLEM. ON 8/5/17, WHILE IN GARAGE THE ALARM UNEXPECTEDLY STARTING GOING ON AND OFF, DOORS LOCKING AND UNLOCKING. SEE BELOW FOR DETAILS. AS OF 8/17/17 FORD HAS NOT BEEN …
Owner-reported narrative. 3,000 miles reported. Look up ODI 11015909 at NHTSA ↗
Owner report 11020878 · 2017-08-31 (August 31, 2017)
WHILE DRIVING MY CAR ON THE FREEWAY THE COMPUTER SCREEN SHUTS OFF AND TURNS BACK ON, THIS HAS HAPPENED SEVERAL TIMES, TOOK THE DEALERSHIP AND THE NOW SERVICE MANAGER SAID MAYBE IT NEEDS A UPDATE, WHICH ACCORDING TO FORD IT DOES NOT. WHILE PARKED TURNED OFF, YOU CAN HEAR ELECTRICAL COMPONETS MAKING NOISES. I ONLY HAVE A VIDEO OF IT HAPPENING WHILE DRIVING THAT I CANT UPLOAD. ALSO, THE COMPUTER TRIED TO EJECT A CD BUT I HAVE NEVER USED THE CD PLAYER. ALSO THERE IS THE TRANSMISSION WHAT WHEN PUTTING IN DRIVE OR REVERSE KICKS REALLY HARD. THERE WAS…
Owner-reported narrative. 15,000 miles reported. Look up ODI 11020878 at NHTSA ↗
Owner report 11128797 · 2018-09-11 (September 11, 2018)
I LOST POWER WHILE ON THE FREEWAY TO ABOUT 40 MPH FROM 65 MPH, MANY INDICATORS FLASHED: "SEE MANUAL", "PRE-COLLISION ASSIST NOT AVAILABLE", "SERVICE ADVANCE TRACK", "DOWNHILL ASSIST NOT AVAILABLE", THE CHECK ENGINE LIGHT WAS ON AS WELL AS THE AIRBAG LIGHT, I GOT OFF THE FREEWAY, TURNED THE CAR OFF THEN ON AGAIN, LOOKED TO SEE IF FOR SOME REASON IT WAS IN "L". I ENDED UP GETTING TO MY DESTINATION, IT SAT FOR 2 HOURS THEN I STARTED THE CAR AGAIN, (BECAUSE THE TOW TRUCK WAS TAKING TOO LONG) AND IT SEEMED FINE. I DROVE IT SHORT DISTANCES THE NEXT…
Owner-reported narrative. 20,000 miles reported. Look up ODI 11128797 at NHTSA ↗
Owner report 11023392 · 2017-09-14 (September 14, 2017)
THIS HAS HAPPENED SEVERAL TIMES AT FREEWAY SPEEDS ON FREEWAYS. THIS ISSUE OCCURS WHEN USING ADAPTIVE CRUISE CONTROL IF THE VEHICLE ENCOUNTERS A PANIC STOP SITUATION AND DETERMINES IT IS UNABLE TO AUTONOMOUSLY STOP IN TIME. WHEN THE COLLISION WARNING ACTIVATES AND THE DRIVER USES THE BRAKES, THE ADAPTIVE CRUISE CONTROL DISENGAGES THE AUTONOMOUS BRAKING AND BRAKING IS REDUCED UNTIL THE BRAKE PEDAL TRAVELS A SIGNIFICANT AMOUNT. THIS INCREASES THE STOPPING DISTANCE AND MAY CAUSE AN ACCIDENT. THE BEHAVIOR OF THE ADAPTIVE CRUISE CONTROL SHOULD BE CHA…
Owner-reported narrative. 9,900 miles reported. Look up ODI 11023392 at NHTSA ↗
Owner report 11170529 · 2019-01-17 (January 17, 2019)
MY VEHICLE ODO 24000KM THE ERROR COMES ON THE SCREEN ' STEERING FAULT SERVICE NOW' I BOUGHT IT FROM TEXAS AND TRANSFERRED TO JORDAN I WAS CHECKING ON FORD WEBSITE FOR RECALLS BUT IT NOT APPEARS . IT'S VERY IMPORTANT TO SOLVE THIS ISSUE SINCE THE VEHICLE STEERING LOCKED DURING DRIVING.
Owner-reported narrative. 15,000 miles reported. Look up ODI 11170529 at NHTSA ↗
Owner report 11581407 · 2024-04-05 (April 5, 2024)
The contact owns a 2017 Ford Fusion Energi. The contact stated that while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, with the steering wheel feeling abnormally loose. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering column fastener. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V167000 (Steering), but the VIN was not incl…
Owner-reported narrative. 60,000 miles reported. Look up ODI 11581407 at NHTSA ↗