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2015 Ford FLEX problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

105 owner complaints analyzed

4 distinct recall campaigns

55,000 mi median reported failure mileage

Scope: 2015 model year. Data snapshot: . 67 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Back Over Prevention is the most frequently named component, appearing in 23 of 105 complaints (21.9%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior2321.9%
Engine operation1312.4%
Fuel system concerns98.6%
Electrical and battery issues65.7%
Transmission and shifting54.8%
Braking behavior11.0%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Back Over Prevention
23
Steering
19
Fuel/Propulsion System
18
Electrical System
13
Unknown Or Other
12
Engine
11
Power Train
11
Suspension
7
Component breakdown data
CategoryCount
Back Over Prevention23
Steering19
Fuel/Propulsion System18
Electrical System13
Unknown Or Other12
Engine11
Power Train11
Suspension7

Back Over Prevention: 23; Steering: 19; Fuel/Propulsion System: 18; Electrical System: 13; Unknown Or Other: 12; Engine: 11; Power Train: 11; Suspension: 7

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
20
25,000 to 49,999
10
50,000 to 74,999
17
75,000 to 99,999
6
100,000 to 149,999
12
150,000 and above
2
Reported problems by failure mileage data
CategoryCount
Under 25,00020
25,000 to 49,99910
50,000 to 74,99917
75,000 to 99,9996
100,000 to 149,99912
150,000 and above2

Under 25,000: 20; 25,000 to 49,999: 10; 50,000 to 74,999: 17; 75,000 to 99,999: 6; 100,000 to 149,999: 12; 150,000 and above: 2

Under 25,000 miles has the most reports with usable mileage (20). 38 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2015
1
2016
11
2017
10
2018
8
2019
8
2020
10
2021
9
2022
4
2023
3
2024
3
2025
18
2026
20
Complaints over time data
CategoryCount
20151
201611
201710
20188
20198
202010
20219
20224
20233
20243
202518
202620

2015: 1; 2016: 11; 2017: 10; 2018: 8; 2019: 8; 2020: 10; 2021: 9; 2022: 4; 2023: 3; 2024: 3; 2025: 18; 2026: 20

Pattern summary

Back Over Prevention leads the component reports. Steering behavior appears in 23 complaint narratives. Engine operation appears in 13 complaint narratives. Fuel system concerns appears in 9 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11010206 · 2017-07-24 (July 24, 2017)

VEHICLE LOST ENGINE POWER WHILE DRIVING ON 4 SEPARATE OCCASIONS, ONCE WHILE AT HIGHWAY SPEEDS. ONLY FAULT INDICATOR SHOWN IS "WRENCH" SYMBOL. UPON SHUTDOWN AND RESTART, ISSUE RESOLVES ITSELF UNTIL IT OCCURS AGAIN. THERE ARE NO SYMPTOMS LEADING UP TO POWER LOSS, AND IT SURPRISES DRIVER SINCE THERE IS NO DRIVELINE POWER, AS WELL AS REDUCED BRAKING AND STEERING CAPABILITY. THIS IS ESPECIALLY DANGEROUS ON THE HIGHWAY AND AT IN TRAFFIC. DEALER HAS STATED THAT SINCE IT CANNOT BE EASILY REPEATED, THAT THEY CANNOT FIX IT.

Owner-reported narrative. 32,000 miles reported. Look up ODI 11010206 at NHTSA ↗

Owner report 11011309 · 2017-07-28 (July 28, 2017)

MY POWER STEERING FAILURE INDICATOR CAME ON (WHILE I WAS DRIVING), INDICATING A NEED FOR IMMEDIATE SERVICE. UPON TESTING, IT WAS DETERMINED THAT THE STEERING GEAR WAS FAULTY...ON A 2015 VEHICLE!! THIS COULD HAVE CAUSED AN ACCIDENT IF THE GEAR FAILED WHILE I WAS DRIVING. I WOULD NOT EXPECT SUCH A FAILURE IN A 2015 VEHICLE. IT LOOKS LIKE PREVIOUS FORD MODELS HAVE BEEN RECALLED DUE TO A SIMILAR ISSUE. I THINK THERE MUST BE A DESIGN OR MANUFACTURING FLAW. GIVEN THAT THIS IS RELATED TO STEERING AND CREATES A HIGH RISK OF INJURY IN THE EVENT OF AN …

Owner-reported narrative. 73,000 miles reported. Look up ODI 11011309 at NHTSA ↗

Owner report 10881799 · 2016-06-30 (June 30, 2016)

REGARDING NHTSA COMPLAINT NO. 10876758. HAD THE CAR AT THE DEALERSHIP THIS MORNING AND NOTHING WAS FOUND. THEY THINK IT IS THE THROTTLE BODY BUT CAN'T REPAIR IT WITHOUT AUTHORIZATION FROM FORD MOTOR COMPANY. SERVICE WRITER SAID HE WOULD CALL ME IF AND WHEN HE GOT AUTHORIZATION (NO IDEA WHEN THAT MIGHT BE). NO OFFER WAS MADE TO LEAVE CAR UNTIL REPAIRS WERE MADE AND REPLACE WITH A LOANER. I DROVE THE CAR BACK HOME APPROXIMATELY 25 MILES ONE WAY. THIS AFTERNOON I DROVE IT TO THE GROCERY STORE WITH MY WIFE RIDING ALONG AND UPON RETURNING HOME I WAS…

Owner-reported narrative. 12,752 miles reported. Look up ODI 10881799 at NHTSA ↗

Owner report 10907222 · 2016-09-16 (September 16, 2016)

TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH, THE SPEED SUDDENLY REDUCED TO 20 MPH AND THE CHECK ENGINE INDICATOR ILLUMINATED. AFTER RESTARTING THE VEHICLE, THE FAILURE OCCURRED A SECOND TIME BEFORE STALLING. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,200.

Owner-reported narrative. 8,200 miles reported. Look up ODI 10907222 at NHTSA ↗

Owner report 10762895 · 2015-09-10 (September 10, 2015)

I WAS ENTERING AT CARPOOL LANES WHEN A DEBRIS HIT THE UNDERBODY OF THE VEHICLE, I JUST HEARD A BIG HIT UNDERBODY AND CONTINUE DRIVING AFTER TWO MILES ANOTHER DRIVER NOTICE FLUIDS WERE DRAINING FROM THE BOTTOM OF THE VEHICLE AND URGE ME TO CHECK WHEN I STOPPED I FIND OUT THE DEBRIS HAD MAKE A HEAVY DAMAGE TO THE GAS TANK AND GASOLINE WAS IN EFECT DRAINING FAST. I STOPPED AND TURN OFF THE ENGINE AND A FRIEND OF MINE HELP ME TAKE THE DAMAGE VEHICLE TO MY HOUSE WHERE THE THE REST OF THE GASOLINE DRAIN OUT. I PUT SAND INTO THE DRAIN GASOLINE AND TRY…

Owner-reported narrative. 2,983 miles reported. Look up ODI 10762895 at NHTSA ↗

Owner report 11002837 · 2017-07-03 (July 3, 2017)

DRIVING THE VEHICLE ON THE HIGHWAY AND HEARD A CLUNK AND FELT A SLIGHT LOSS OF POWER AND CONTROL. PULLED OVER TO CHECK VEHICLE AND NOTICED FLAMES COMING UNDERNEATH THE ENGINE COMPARTMENT. CAR SOON BECAME ENGULFED AND WAS A TOTAL LOSS. THE ORIGIN AND CAUSE EXPERT HIRED BY OUR INSURANCE COMPANY SUSPECTS AN INJECTOR LINE CAME LOOSE ON THE ENGINE AND SPRAYED FUEL ONTO EXHAUST MANIFOLD.

Owner-reported narrative. 27,000 miles reported. Look up ODI 11002837 at NHTSA ↗

Owner report 11166088 · 2019-01-09 (January 9, 2019)

OUR 2015 FORD FLEX RECENTLY DIED WHEN WE WERE DRIVING IN TRAFFIC, WITH NO WARNING WHEN WE WERE DRIVING WITH OUR 2 YOUNG CHILDREN. THE FORD FLEX ONLY HAS ~45K MILES ON IT AND HAS BEEN SERVICED REGULARLY. TURNS OUT IT IS BAD PART (FUEL PUMP ELECTRIC MODULE (PEM)) THAT IS RECALLED BY FORD IN THE 2015 FLEX. THE RECALL WAS STARTED IN 2016 AND OUR FLEX DIED IN 2018. I WAS TOLD BY THE DEALER AND LATER BY FORD SERVICE THAT OUR CAR IS NOT COVERED BECAUSE THE VIN IS NOT INCLUDED IN THE RECALL. SO WHILE SOME 2015 FORD FLEXS' HAD THIS EXACT PART COVERED UN…

Owner-reported narrative. 45,000 miles reported. Look up ODI 11166088 at NHTSA ↗

Owner report 11302861 · 2020-01-29 (January 29, 2020)

DOOR LATCH FAILURE. NOTICED PROBLEM WITH DOOR AJAR LIGHT LIT FOR A COUPLE DAYS. SUBSEQUENT BATTERY DRAINING PROBLEMS. SEEMS DUE TO KEEPING LIGHTS ON IN CAR BECAUSE IT THOUGHT DOORS WERE OPEN EVEN THOUGH THEY WERE SECURELY SHUT. WITHIN COUPLE DAYS FRONT DOORS WERE TOTALLY INOPERABLE. COULD NOT OPEN FROM INSIDE OR OUT OF CAR. REQUIRED ENTRY FROM REAR SEAT. THEN UPON DRIVING TO DEALER FOR DIAGNOSIS THE DOOR AJAR LIGHT LIT UP AND RELEASED THE DOOR LATCHES SO THAT BOTH OF THE DOORS ATTEMPTED TO OPEN WHILE DRIVING AT HIGHWAY SPEED. THIS CONDITION HAP…

Owner-reported narrative. 102,000 miles reported. Look up ODI 11302861 at NHTSA ↗

Owner report 10882770 · 2016-07-05 (July 5, 2016)

PURCHASED MY 2015 FORD FLEX ON MAY 11, 2016 WITH 54 MILES. ON SATURDAY, JULY 2, 2016 THE WRENCH LIGHT CAME ON WHILE DRIVING AND THE CAR SHUT-DOWN. I WAS ABLE TO GET IT STARTED AND DROVE HOME, WHICH WAS LESS THAN 5 MILES AWAY. THE CODE PER THE MANUAL, POWERTRAIN FAILURE. ENGINE LIGHT WAS ON AS WELL. I NOTICED IT WOULD MOVE A LITTLE SLUGGISH WHEN GOING UP A HILL AND ALSO NOTICED THE SOUND OF THE TRANSMISSION TAKING A FEW SECONDS TO SWITCH GEARS. ROADSIDE ASSISTANCE TOWED IT TO THE DEALERSHIP AND THEY ARE SAYING THE THROTTLE BODY WAS DEFECTIVE AND…

Owner-reported narrative. 6,000 miles reported. Look up ODI 10882770 at NHTSA ↗

Owner report 11133017 · 2018-10-02 (October 2, 2018)

FALSE AND PERSISTENT DOOR AJAR WARNING AND RELATED TRANSMISSION NOT IN PARK WARNING (WHEN IN MOTION) .

Owner-reported narrative. 37,000 miles reported. Look up ODI 11133017 at NHTSA ↗