2023 Ford ESCAPE HYBRID problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
23 owner complaints analyzed
0 distinct recall campaigns
8,000 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 5 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 11 of 23 complaints (47.8%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 13 | 56.5% |
| Transmission and shifting | 1 | 4.3% |
| Braking behavior | 1 | 4.3% |
| Steering behavior | 1 | 4.3% |
| Fuel system concerns | 1 | 4.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 11 |
| Unknown Or Other | 6 |
| Engine | 3 |
| Forward Collision Avoidance: Adaptive Cruise Control | 3 |
| Seats | 2 |
| Electrical System:12v/24v/48v Battery | 1 |
| Exterior Lighting | 1 |
| Forward Collision Avoidance | 1 |
Electrical System: 11; Unknown Or Other: 6; Engine: 3; Forward Collision Avoidance: Adaptive Cruise Control: 3; Seats: 2; Electrical System:12v/24v/48v Battery: 1; Exterior Lighting: 1; Forward Collision Avoidance: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 5 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 5; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (5). 18 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 5 |
| 2024 | 13 |
| 2025 | 4 |
| 2026 | 1 |
2023: 5; 2024: 13; 2025: 4; 2026: 1
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 13 complaint narratives. Transmission and shifting appears in 1 complaint narratives. Braking behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11534309 · 2023-07-25 (July 25, 2023)
Starting on July 12th, 2023, my audio control module stopped working, so there was no sound in my car. I took it into my primary dealership (Bob Maxey Ford of Howell) on July 19th, 2023, they deemed that it was the ACM and order a new one. My navigation and my adaptive cruise control acted funny as well, with my navigation not lining up with my actual location. Fast forward to the weekend just a couple of days later, I received notices that my car was going into deep sleep mode to save battery. This went off and on for several days with no warn…
Owner-reported narrative. Look up ODI 11534309 at NHTSA ↗
Owner report 11560226 · 2023-12-15 (December 15, 2023)
Several symptoms occur: Car goes into deep sleep mode after an hour sitting idle. Car fails to start, with all warning lights active on dashboard. Dome lights don't turn on and remote features not allowed due to low battery. This is related to non-AGM 12V batteries being installed in the 2020, 2022, and 2023 Hybrid Escape. 2021's have the AGM battery and there are no problems reported on the forums regarding this issue for that model year. This is a serious safety concern as the winters get colder, and engines not starting on a brand new v…
Owner-reported narrative. Look up ODI 11560226 at NHTSA ↗
Owner report 11627492 · 2024-11-26 (November 26, 2024)
Failed to shift into reverse. Seems to run some sort of safety check. Still does not reverse Dash active and showing messages from safety check - lights work. Wont shift into reverse. Car is parked in garage where it has been for previous 14 hours. Temp is above freezing No previous indication of problems other than low tire pressure on one tire.
Owner-reported narrative. Look up ODI 11627492 at NHTSA ↗
Owner report 11545259 · 2023-09-18 (September 18, 2023)
The contact owns a 2023 Ford Escape. The contact stated that while his wife was driving at 10 mph, she crashed into the rear of a Nissan Versa that abruptly stopped. The emergency braking system failed to engage. There were no reported injuries. A police report was filed. The air bags did not deploy. There was no reported fire. The vehicle was taken to the local dealer, who stated that the insurance adjuster would have to check the black box. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provid…
Owner-reported narrative. 4,850 miles reported. Look up ODI 11545259 at NHTSA ↗
Owner report 11555452 · 2023-11-16 (November 16, 2023)
You’re making the new ford cars unsafe for shorter women. I just bought a new ford escape. I’m 5’3” tall (short, but not far from average) and the 2023 ford escape seat HEADREST DOES NOT FIT. My seat is relatively farther forward so my feet can reach the peddles and the seat back is sort of straight up so that I can reach the steering wheel. This puts the headrest pointing forward into my head. I like to wear a ponytail which makes it even worse. The car should accommodate multiple sizes and hairstyles. The old 2013 edge headrest was adj…
Owner-reported narrative. Look up ODI 11555452 at NHTSA ↗
Owner report 11632590 · 2024-12-27 (December 27, 2024)
Popping sound coming under body around gas tank and hybrid battery. Dealerships knows the problem but has not come up a solution to resolve it. They know it’s most common problem with 2020 to 2024 models. The noise is big deal that u can hear it over the radio. I fear that will fall off and cause accidents or hurt someone’s. The problem start when you go past 35 miles hour or more.
Owner-reported narrative. Look up ODI 11632590 at NHTSA ↗