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U.S. public vehicle records

2013 Ford C-MAX ENERGI problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

50 owner complaints analyzed

1 distinct recall campaigns

47,900 mi median reported failure mileage

Scope: 2013 model year. Data snapshot: . 39 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 19 of 50 complaints (38.0%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Electrical and battery issues1020.0%
Steering behavior918.0%
Transmission and shifting48.0%
Braking behavior24.0%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
19
Steering
9
Power Train
7
Unknown Or Other
5
Structure:Body
4
Engine
3
Fuel/Propulsion System
3
Wheels
3
Component breakdown data
CategoryCount
Electrical System19
Steering9
Power Train7
Unknown Or Other5
Structure:Body4
Engine3
Fuel/Propulsion System3
Wheels3

Electrical System: 19; Steering: 9; Power Train: 7; Unknown Or Other: 5; Structure:Body: 4; Engine: 3; Fuel/Propulsion System: 3; Wheels: 3

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
9
25,000 to 49,999
13
50,000 to 74,999
7
75,000 to 99,999
4
100,000 to 149,999
3
150,000 and above
3
Reported problems by failure mileage data
CategoryCount
Under 25,0009
25,000 to 49,99913
50,000 to 74,9997
75,000 to 99,9994
100,000 to 149,9993
150,000 and above3

Under 25,000: 9; 25,000 to 49,999: 13; 50,000 to 74,999: 7; 75,000 to 99,999: 4; 100,000 to 149,999: 3; 150,000 and above: 3

25,000 to 49,999 miles has the most reports with usable mileage (13). 11 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2014
6
2015
2
2016
8
2017
7
2018
8
2019
10
2020
1
2021
1
2022
4
2023
3
Complaints over time data
CategoryCount
20146
20152
20168
20177
20188
201910
20201
20211
20224
20233

2014: 6; 2015: 2; 2016: 8; 2017: 7; 2018: 8; 2019: 10; 2020: 1; 2021: 1; 2022: 4; 2023: 3

Pattern summary

Electrical System leads the component reports. Electrical and battery issues appears in 10 complaint narratives. Steering behavior appears in 9 complaint narratives. Transmission and shifting appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10610924 · 2014-07-16 (July 16, 2014)

TL* THE CONTACT OWNS A 2013 FORD C-MAX PREMIUM. THE CONTACT STATED THAT AFTER REPAIRS FOR NHTSA CAMPAIGN NUMBER 14V237000 (AIR BAGS) WERE PERFORMED. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WAS DAMAGED CAUSING THE PHONE SYSTEM TO ONLY ALLOW INCOMING CALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,100 AND THE CURRENT MILEAGE WAS 28,500.

Owner-reported narrative. 25,100 miles reported. Look up ODI 10610924 at NHTSA ↗

Owner report 10863585 · 2016-05-06 (May 6, 2016)

TO WHOM IT MAY CONCERN, SOMEWHAT NORMALLY ON LONG CAR RIDES(NORMALLY ON THE HIGHWAY) THE CAR HAS A ELECTRICAL SHORT, CAUSING THE CAR TO USE UP ALL THE EV MILES IT HAS STORED. MEAN WHILE THE CAR STARTS TO SMELL LIKE BURNING ELECTRICAL, NO SMOKE IS SEEN BUT SMELL IS THERE. WHEN THE CAR IS PARKED AFTER THE ACCIDENTS , THE CAR GOES BACK TO NORMAL. THESE ACCIDENTS HAS HAPPEN OVER 10 TIMES, OVER THE PAST 2 YEARS. WE HAVE TOKEN THE CAR TO THE DEALER AT LEAST 4 TIMES FOR THIS PROBLEM AND NOTHING GETS FIXED. I THINK ALL THAT IS DONE IT RESETTING THE EL…

Owner-reported narrative. 38,000 miles reported. Look up ODI 10863585 at NHTSA ↗

Owner report 10568796 · 2014-03-12 (March 12, 2014)

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE TRAVELING VARIOUS SPEEDS. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 1,512. *TR

Owner-reported narrative. 1,512 miles reported. Look up ODI 10568796 at NHTSA ↗

Owner report 10608322 · 2014-07-05 (July 5, 2014)

BACKING OUT OF DRIVEWAY AND POWER STEERING FAILED. WARNING LIGHT WENT ON. I STOPPED DRIVING IMMEDIATELY AND CALLED LOCAL FORD DEALER SERVICE. THEY SUGGESTED RESTARTING THE CAR TO SEE IF STEERING RESUMED AND IT DID. THEY OFFERED A FREE TOW WHICH I DECLINED WHEN I SAW I HAD NON POWER STEERING IF NEEDED. DEALER CLOSE BY AND I DROVE AT VERY LOW SPEED. THREE DAYS LATER THE CAR REPAIR WAS COMPLETED (JULY 4TH WEEKEND). THE WORK ON THE INVOICE WAS "TRACE AND REPLACE POWER STEERING GEAR SET ALIGNMENT WITH PART# 1 CV6Z*3504*JE GEAR ASY - STEERI…

Owner-reported narrative. 22,854 miles reported. Look up ODI 10608322 at NHTSA ↗

Owner report 10949880 · 2017-02-06 (February 6, 2017)

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. WHILE DRIVING 70 MPH, THE STOP VEHICLE NOW INDICATOR ILLUMINATED. THE VEHICLE BEGAN TO LOSE POWER AND SLOWED TO A STOP WITHIN 200 YARDS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 104,163. UPDATED 05/16/17*LJ UPDATED 05/26/2017 *JS

Owner-reported narrative. 104,163 miles reported. Look up ODI 10949880 at NHTSA ↗

Owner report 11405595 · 2021-03-30 (March 30, 2021)

TL* THE CONTACT OWNS A 2013 FORD C-MAX ENERGI. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40-50 MPH, THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT BEFORE OR AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE MECHANIC STATED THAT THE TRANSMISSION BEARING FAILED, WHICH CAUSED THE TRANSMISSION FLUID TO LEAK FROM THE VEHICLE. THE CONTACT PERFORMED HIS OWN INSPECTION AND NOTICED THE BEARING HAD CREATED A HOLE IN THE TR…

Owner-reported narrative. 152,000 miles reported. Look up ODI 11405595 at NHTSA ↗

Owner report 10693422 · 2015-03-10 (March 10, 2015)

PARKED. STARTED CAR, PUT IN REVERSE. CAR SURGED BACKWARD AT A VERY FAST SPEED. LUCKILY I HAD MY FOOT ON THE BRAKE. 2ND INCIDENT 2-27-15. PULLING INTO PARKING PLACE. APPROXIMATELY 2 MPH. REMOVED FOOT FROM ACCELERATOR TO APPLY BRAKE. CAR SURGED FORWARD AT A VERY FAST SPEED AND HIT A CEMENT/METAL POLE AT THE FRONT OF THE PARKING SPACE. LUCKY IT WASN'T A PERSON OR ANOTHER CAR. DEALER SAYS THEY CHECKED CAR AND NO PROBLEMS. *TR

Owner-reported narrative. 49,900 miles reported. Look up ODI 10693422 at NHTSA ↗

Owner report 11024878 · 2017-09-21 (September 21, 2017)

UPON BRAKING, THE CAR HAS LURCHED FORWARD ON SEVERAL OCCASIONS, ALMOST REAR ENDING OTHER CARS, HAPPENS IN ALL KINDS OF WEATHER, ROAD SURFACES, INTERMITTENT BUT HAPPENS PROBABLY AT LEAST 3 TIMES PER WEEK. ALSO, WHEN STOPPED AND ACCELERATING, THE CAR HAS A HESITATION ISSUE LIKE NO FUEL GETS TO IT FOR A MOMENT AND THAT HAS HAPPENED 3 TIMES IN THE LAST WEEK AS WELL AS SEVERAL MONTHS AGO

Owner-reported narrative. 30,000 miles reported. Look up ODI 11024878 at NHTSA ↗