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U.S. public vehicle records

2017 Dodge JOURNEY problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

197 owner complaints analyzed

2 distinct recall campaigns

35,000 mi median reported failure mileage

Scope: 2017 model year. Data snapshot: . 107 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 58 of 197 complaints (29.4%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior3015.2%
Electrical and battery issues2512.7%
Steering behavior2110.7%
Transmission and shifting199.6%
Engine operation157.6%
Fuel system concerns63.0%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
58
Engine
43
Power Train
31
Air Bags
28
Unknown Or Other
25
Vehicle Speed Control
17
Seats
15
Steering
15
Component breakdown data
CategoryCount
Electrical System58
Engine43
Power Train31
Air Bags28
Unknown Or Other25
Vehicle Speed Control17
Seats15
Steering15

Electrical System: 58; Engine: 43; Power Train: 31; Air Bags: 28; Unknown Or Other: 25; Vehicle Speed Control: 17; Seats: 15; Steering: 15

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
32
25,000 to 49,999
34
50,000 to 74,999
21
75,000 to 99,999
11
100,000 to 149,999
7
150,000 and above
2
Reported problems by failure mileage data
CategoryCount
Under 25,00032
25,000 to 49,99934
50,000 to 74,99921
75,000 to 99,99911
100,000 to 149,9997
150,000 and above2

Under 25,000: 32; 25,000 to 49,999: 34; 50,000 to 74,999: 21; 75,000 to 99,999: 11; 100,000 to 149,999: 7; 150,000 and above: 2

25,000 to 49,999 miles has the most reports with usable mileage (34). 90 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2017
5
2018
26
2019
45
2020
20
2021
15
2022
20
2023
22
2024
17
2025
20
2026
7
Complaints over time data
CategoryCount
20175
201826
201945
202020
202115
202220
202322
202417
202520
20267

2017: 5; 2018: 26; 2019: 45; 2020: 20; 2021: 15; 2022: 20; 2023: 22; 2024: 17; 2025: 20; 2026: 7

Pattern summary

Electrical System leads the component reports. Braking behavior appears in 30 complaint narratives. Electrical and battery issues appears in 25 complaint narratives. Steering behavior appears in 21 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11076008 · 2018-03-02 (March 2, 2018)

THIS WAS A RENTAL CAR FROM AVIS. WHILE DRIVING AT APPROX 70MPH WITH THE CRUISE CONTROL ENGAGED, THE WINDSHIELD WIPERS CAME ON BY THEMSELVES, ALL DIAL INSTRUMENTS WENT TO ZERO AND ALL THE ELECTRONIC ALERTS (OIL, OVER HEAT, TIRE PRESSURE, ETC) ANNUNCIATED. THE THROTTLE REMAINED LOCKED AT THE CRUISE SETTING AND WOULD NOT DISENGAGE WITH ACTIVATION OF THE BRAKES OR CRUISE CONTROL BUTTON. I WAS ABLE TO OVER POWER THE ENGINE WITH THE BRAKES AND GET THE CAR TO THE SIDE OF THE ROAD. IT WAS STILL RUNNING AT AN ENGINE SPEED TO SUPPORT 70MPH AND FIGHTING …

Owner-reported narrative. Look up ODI 11076008 at NHTSA ↗

Owner report 11080003 · 2018-03-18 (March 18, 2018)

I WAS DRIVING STRAIGHT WHEN THE VEHICLE 2 CARS AHEAD OF ME SLAMMED ON THEIR BRAKES AT A GREEN LIGHT. I REAR ENDED THE CAR IN FRONT OF ME GOING APPROXIMATELY 45MPH HEAD ON, CAUSING MAJOR FRONT END DAMAGE. NEITHER OF THE FRONT AIRBAGS DEPLOYED. THE CAR WAS TOTALED.

Owner-reported narrative. 10,000 miles reported. Look up ODI 11080003 at NHTSA ↗

Owner report 11091408 · 2018-05-02 (May 2, 2018)

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE'S BLUETOOTH FAILED TO OPERATE CORRECTLY. UPON REACHING HIS DESTINATION, THE CONTACT PARKED, TURNED OFF, AND EXITED THE VEHICLE. UPON RETURNING TO THE VEHICLE SEVERAL HOURS LATER, IT FAILED TO START. THE CONTACT STATED THAT THE VEHICLE HAD TO BE RESTARTED USING BATTERY BOOSTER CABLES. THE CONTACT MENTIONED THAT THE FAILURE RECURRED THREE WEEKS LATER. THE VEHICLE WAS TAKEN TO STERLING HEIGHTS DODGE (40111 VAN DYKE AVE, STERLING HEIGHTS, MI 48313), BUT THE FA…

Owner-reported narrative. 4,000 miles reported. Look up ODI 11091408 at NHTSA ↗

Owner report 11097896 · 2018-05-25 (May 25, 2018)

SITTING OR DRIVING AC NOT COOLING SITTING OR DRIVING GAS LEVEL DRASTICALLY DROPPING TO ZERO THEN SPIKE MTE, TAKEN TO DEALERSHIP MULTIPLE TIMES AND NOT DUPLICATED. DROVE THIS MORNING AND MTE SPIKED AND ZEROED OUT AGAIN WHILE DRIVING. TRANSMISSION SHIFTING HARD AND GRINDING NOISES OVERALL ELECTRICAL ISSUES BASED ON DEALERSHIP EXPLANATION AND ISSUES COULD NOT BE DUPLICATED. CAR STILL EXPERIENCING ISSUES OF THE FOLLOWING EVEN AFTER UPDATE PER DEALERSHIP: TRANSMISSION FUEL ELECTRICAL AIR CONDITIONING ONGOING ISSUES, NO RESOUTION

Owner-reported narrative. Look up ODI 11097896 at NHTSA ↗

Owner report 11109994 · 2018-07-07 (July 7, 2018)

WE PURCHASED A LEASE 2017 DODGE JOURNEY GT ON 1/10/2018. I CURRENTLY HAVE APPROX. 4300 MILES ON IT. WE HAD THE CRUISE CONTROL RECALL TAKEN CARE OF, AT A DEALERSHIP ON JUNE 11, 2018. THE FIRST TIME I USED THE CRUISE CONTROL AFTER GETTING THE RECALL DONE, I WAS GOING 72MPH ON MY WAY TO WORK AND MY ENTIRE CAR SHUT DOWN. NO STEERING, NO BRAKES, NO RADIO, THE INTERIOR LIGHTS ON THE DASH WERE ON, BUT NOTHING ELSE. I WAS ABLE TO MAKE IT TO THE SIDE OF THE ROAD, THE CAR WOULDN'T DO ANYTHING FOR APPROX. 2-3 MIN, AFTER THAT AMOUNT OF TIME, I WAS ABLE TO…

Owner-reported narrative. 4,250 miles reported. Look up ODI 11109994 at NHTSA ↗

Owner report 11113660 · 2018-07-25 (July 25, 2018)

WE WERE DRIVING DOWN A 55 MILE PER HOUR HIGHWAY AND GETTING READY TO MAKE A RIGHT HAND TURN ONTO A NARROW BRIDGE. WE SLOW DOWN BEFORE MAKING THE TURN AND AS WE PROCEEDED THE CAR SHUT DOWN LOSING CONTROL OF BRAKES AND POWER STEERING. WE WERE ABLE TO PULL WHEEL ENOUGH FROM GOING OFF THE BRIDGE. WE WERE ABLE TO START IT RIGHT BACKUP AFTER WE GOT CONTROL AND CAME TO A STOP, BUT IT WAS ONE OF THE MOST SCARY EXPERIENCES EVER WITH A VEHICLE. IMMEDIATELY MADE APPT TO HAVE IT LOOKED AT BY DEALERSHIP AND THEY COULD NOT FIND ANYTHING TO HELP US. THEY …

Owner-reported narrative. 8,000 miles reported. Look up ODI 11113660 at NHTSA ↗

Owner report 11097983 · 2018-05-25 (May 25, 2018)

THE TRANSMISSION IS FAILING TO SHIFT. IT SHIFTS EXTREMELY HARD AND THE REVERSE TAKES A FEW MINUTES TO KICK IN OR IT DOESN'T WORK AT ALL. SOMETIMES THE VEHICLE WILL NOT SHIFT AT ALL. THERE IS A STRANGE BURNING SMELL AFTER GOING UP A HILL. MY ELECTRONIC THROTTLE CONTROL SENSOR IS ALREADY ON AND THERE IS ONLY 13000 MILES ON THE VEHICLE. I PURCHASED IT IN JANUARY AND IT'S ONLY MAY. I HAVE THE SHIFTING ISSUES WHILE DRIVING. WHEN IT DOES SHIFT IT'S A SHARP JERK. IT'S A CONSTANT PROBLEM. I NO LONGER WANT THE VEHICLE.

Owner-reported narrative. 5,000 miles reported. Look up ODI 11097983 at NHTSA ↗

Owner report 11219011 · 2019-06-08 (June 8, 2019)

THE VEHICLE IS STALLING INTERMITTENTLY WHILE TRAVELING SLOW IN INTERSECTIONS (LEFT TURN OR STRAIGHT), ROUNDABOUTS, SLOWING IN TRAFFIC. NO DTC CODES ARE THROWN. AS THE ISSUE IS INTERMITTENT, UNDABLE TO DUPLICATE ON REQUEST.

Owner-reported narrative. 23,500 miles reported. Look up ODI 11219011 at NHTSA ↗

Owner report 11240695 · 2019-07-30 (July 30, 2019)

2017 DODGE JOURNEY SXT IS STALLING OUT AT VARIOUS SPEEDS CAUSING EXTREME SAFETY HAZARD TO THOSE ON BOARD AND OTHER MOTORISTS. THIS IS AN ONGOING ISSUE THAT HAS BEEN ADDRESSED AT LEAST 6 - 7 TIMES NOW ONLY TO CONTINUE. DODGE KNOWS SOMETHING BUT HAS REFUSED TO COME FORWARD WITH A RECALL.

Owner-reported narrative. 70,000 miles reported. Look up ODI 11240695 at NHTSA ↗

Owner report 11271039 · 2019-10-25 (October 25, 2019)

GAS TANK IS LEAKING. NO DAMAGE HAS BEEN DONE TO VEHICLE NO OFF ROAD ONLY DRIVEN ON HIGHWAYS. THE CAR DEVELOPED A GAS SMELL NO VISUAL LEAK UNTIL 2 DAYS LATER I PUT $40 IN GAS AND I GET HOME AND WHEN I COME BACK OUT THERE A BIG STAIN IN THE DRIVEWAY STRONG GAS SMELL I LOOK UNDER THE VEHICLE I SEE THE GAS TANK HAS VISUAL WET MARKS. AND I CAN LITERALLY WATCH GAS JUST ROLL DOWN THE TANK AND DRIP FROM WHERE THE FILLER HOSE MEETS THE GAS TANK, I WIPE THE TANK WITH A RAG WHERE THE FILLER HOSE MEETS THE BODY OF THE TANK I SEE IT JUST CONTINUE TO POUR G…

Owner-reported narrative. 50,134 miles reported. Look up ODI 11271039 at NHTSA ↗

Owner report 11289608 · 2019-12-17 (December 17, 2019)

TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE TRANSMISSION TEMPERATURE GAUGE INDICATED THAT IT WAS TOO HOT TO START. THE CONTACT STATED THAT IT COULD TAKE TEN TO THIRTY MINUTES FOR THE VEHICLE TO COOL DOWN. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO SMOKY MOUNTAIN CHRYSLER DODGE JEEP RAM (556 HIGHLANDS RD, FRANKLIN, NC 28734, [phone removed]), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. ON ANOTHER OCCASION, T…

Owner-reported narrative. 47,800 miles reported. Look up ODI 11289608 at NHTSA ↗