2016 Chrysler TOWN AND COUNTRY problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
523 owner complaints analyzed
5 distinct recall campaigns
70,000 mi median reported failure mileage
Scope: 2016 model year. Data snapshot: . 299 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 185 of 523 complaints (35.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 159 | 30.4% |
| Engine operation | 44 | 8.4% |
| Electrical and battery issues | 20 | 3.8% |
| Steering behavior | 17 | 3.3% |
| Braking behavior | 13 | 2.5% |
| Fuel system concerns | 6 | 1.1% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 185 |
| Unknown Or Other | 110 |
| Electrical System | 107 |
| Engine | 67 |
| Structure:Body | 66 |
| Seats | 21 |
| Air Bags | 16 |
| Vehicle Speed Control | 14 |
Power Train: 185; Unknown Or Other: 110; Electrical System: 107; Engine: 67; Structure:Body: 66; Seats: 21; Air Bags: 16; Vehicle Speed Control: 14
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 22 |
| 25,000 to 49,999 | 40 |
| 50,000 to 74,999 | 110 |
| 75,000 to 99,999 | 75 |
| 100,000 to 149,999 | 42 |
| 150,000 and above | 10 |
Under 25,000: 22; 25,000 to 49,999: 40; 50,000 to 74,999: 110; 75,000 to 99,999: 75; 100,000 to 149,999: 42; 150,000 and above: 10
50,000 to 74,999 miles has the most reports with usable mileage (110). 224 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 12 |
| 2017 | 12 |
| 2018 | 27 |
| 2019 | 93 |
| 2020 | 113 |
| 2021 | 84 |
| 2022 | 56 |
| 2023 | 43 |
| 2024 | 38 |
| 2025 | 34 |
| 2026 | 11 |
2016: 12; 2017: 12; 2018: 27; 2019: 93; 2020: 113; 2021: 84; 2022: 56; 2023: 43; 2024: 38; 2025: 34; 2026: 11
Pattern summary
Power Train leads the component reports. Transmission and shifting appears in 159 complaint narratives. Engine operation appears in 44 complaint narratives. Electrical and battery issues appears in 20 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10933787 · 2016-12-07 (December 7, 2016)
VEHICLE HAS HAD REPEATED ISSUES WITH ACCELERATION AND SHIFTING GEARS SINCE PURCHASE. VEHICLE WILL NOT ACCELERATE OVER 40 MPH WHILE DRIVING AND RPMS REDLINE. IT HAS BEEN IN FOR REPAIR FOR OVER 40 DAYS SINCE MARCH 2016 AND IS CURRENTLY AT DEALERSHIP. MOST RECENTLY THE VEHICLE LOST ALL POWER, INCLUDING ABILITY TO STEER AND BRAKE PROPERLY, AFTER BEING IN REVERSE BACKING OUT OF MY DRIVEWAY. DURING THE LAST TWO INCIDENTS, NO WARNING LIGHTS HAVE ILLUMINATED, NOR HAVE THERE BEEN ANY FAULT CODES FOUND IN THE VEHICLE'S SYSTEM. THE VAN IS EXTREMELY UN…
Owner-reported narrative. 13,000 miles reported. Look up ODI 10933787 at NHTSA ↗
Owner report 10946550 · 2017-01-19 (January 19, 2017)
"TAKATA RECALL"... I BOUGHT 2016 CHRYSLER TOWN & COUNTRY TOURING COUPLE OF MONTHS BACK & IT'S HAVE 27,500 MILES ON IT. SINCE I START DRIVING THIS CAR IT'S HAVING AN ISSUE WITH SHIFTING THE GEARS. THE RPM GOES UP TO 4000 TO 5000 RPM & THEN IT'S START SHIFTING THE GEARS ALSO WHEN I DRIVE THE CAR ON HIGHWAY AND PUT CAR ON CRUISE CONTROL THE RPM STAYS NEAR BY 3000 TO 4000RPM. WHEN I PRESS THE ACCELERATOR IT'S NEVER TAKE QUICK PICK IT'S ALWAYS TAKE LONG TIME FOR PICK THE SPEED AND THE ENGINE OR TRANSMISSION MAKE SOME HEAVY NOISE. I TOOK THE CAR AT …
Owner-reported narrative. 27,500 miles reported. Look up ODI 10946550 at NHTSA ↗
Owner report 10906168 · 2016-09-13 (September 13, 2016)
PER THE RECALL, THE TRANSAXLE OIL PUMP MAY EXPERIENCE A LOSS OF PRESSURE WHILE DRIVING AND WILL RESULT IN A LOSS OF POWER AND COULD CAUSE A CRASH WITHOUT WARNING. I HAVE BEEN TRYING TO GET IN TOUCH WITH THE DEALERSHIP I BOUGHT THE VAN FROM NEW(L&M MOTORS IN ATHENS, TN), AND FOR ABOUT 4 WEEKS THEY KEEP TELLING ME TO CALL BACK NEXT WEEK. I HAVE A FAMILY WITH TWO YOUNG BOYS. I BOUGHT THE VAN TO MAKE SURE THEY WERE SAFE, AND I DON'T FEEL SAFE WITH THEM RIDING IN IT. I DON'T HAVE ANOTHER VEHICLE TO PARK THIS ONE. I DON'T UNDERSTAND WHY THEY DON…
Owner-reported narrative. 10,000 miles reported. Look up ODI 10906168 at NHTSA ↗
Owner report 10944748 · 2017-01-11 (January 11, 2017)
CPSC: THE CHECK ENGINE LIGHT WAS BLINKING AND THE VAN KEPT STALLING. THEN THERE WAS THE PROBLEM WITH THE SLIDING DOOR FLEW OPEN WHILE DRIVING. *BF THE DEALER FOUND THE RIGHT SIDE SLIDING DOOR HANDLE BUTTON WAS STICKING. THEY REPLACED THE HANDLE AND RE-INSTALLED A TOP HINGE. THE CONSUMER HAD TO RETURN TO THE DEALER FOR A SECOND TIME, BECAUSE THE RIGHT SLIDING DOOR WAS MAKING A NOISE AND IT STILL WAS NOT LATCHING PROPERLY. AGAIN, THE DEALER ADJUSTED THE TOP DOOR ROLLER, CLEARED AND LUBED THE TRACKS. THE NEXT DAY, THERE WAS STILL A NOISE IN THE…
Owner-reported narrative. Look up ODI 10944748 at NHTSA ↗
Owner report 11060935 · 2018-01-06 (January 6, 2018)
MY WIFE WAS PARKED AT A GAS STATION 5 MILES FROM OUR HOME AND ALL OUTLETS AND LIGHTS BEGAN BILLOWING SMOKE INTO THE CABIN. THE FIRE DEPARTMENT WAS CALLED AND THEY DISCONNECTED THE BATTERY. IT HAS 30000 MILES DRIVEN. SHE HAD TO EVACUATE THE CHILDREN, AND IT WAS TOWED TO A CHRYSLER DEALER (MILLER IN LEBANON, NH) WE ARE WAITING FOR A DIAGNOSIS. *TT*DT*TP *CN
Owner-reported narrative. 30,000 miles reported. Look up ODI 11060935 at NHTSA ↗
Owner report 11084709 · 2018-04-12 (April 12, 2018)
WHILE DRIVING DOWN A RURAL ROAD AT APPROXIMATELY 55MPH THE ENGINE SUDDENLY SHUT OFF. THE GAS TANK WAS ONLY 3 MILES FROM FULL AFTER JUST HAVING FILLED THE TANK, AND NO ELECTRICAL LIGHTS OR SENSORS INDICATED ANY ISSUES. I WAS ABLE TO STOP IN THE MIDDLE OF THE ROAD AS THERE WAS NO TRAFFIC AND RESTART THE VEHICLE WITHOUT INCIDENT, WHICH WAS ADVANTAGEOUS AS I HAD MY THREE YOUNG CHILDREN IN THE VEHICLE AND COULD HAVE BEEN DANGEROUS OTHERWISE. THIS HAPPENED ONLY ONE TIME, AND HAS NOT HAPPENED AGAIN. I DID NOT TAKE IT TO A DEALERSHIP OR REPAIR SHOP, O…
Owner-reported narrative. Look up ODI 11084709 at NHTSA ↗
Owner report 10905696 · 2016-09-12 (September 12, 2016)
OPERATING VEHICLE AT 65MPH ON I-81 ENGINE SUDDENLY SHUT OFF. VEHICLE WAS IN AUXILIARY MODE. DIGITAL DRIVER DISPLAY WENT BLANK SHOWED ONLY DIRECTION AND TEMPERATURE. POWER STEERING GONE. I CHANGED TO RIGHT LANE, PULLED ONTO SHOULDER AND PLACED CAR IN PARK. I SUCCESSFULLY RESTARTED THE ENGINE. RENTAL VEHICLE ONLY ITEMS ON KEYCHAIN WERE 2 VEHICLE FOBS. DID NOT HIT KEY WITH KNEE. TANK WAS 7/8 FULL OF GAS. ON FAIRLY LEVEL STRETCH OF ROADWAY. NO ENGINE WARNING LIGHTS DISPLAYED. NO OIL OR TEMPERATURE WARNINGS. I HAD DRIVEN FROM LITTLE ROCK, AR TO NOR…
Owner-reported narrative. 24,500 miles reported. Look up ODI 10905696 at NHTSA ↗
Owner report 11010066 · 2017-07-22 (July 22, 2017)
TOTAL LOSS OF POWER STEERING WHEN THE CAR HAS BEEN DRIVEN THROUGH STANDING RAINWATER AS HAPPENS DURING RAINFALL
Owner-reported narrative. 160,000 miles reported. Look up ODI 11010066 at NHTSA ↗
Owner report 11047478 · 2017-11-20 (November 20, 2017)
ON AUGUST 15, 2017, WHILE DRIVING UP A HIGHWAY INCLINE, THE VEHICLE LOST POWER, POWER STEERING AND POWER BRAKES. I WAS APPROACHING A STOP LIGHT ABOUT AN EIGTH MILE AWAY SO I ALLOWED THE VEHICLE TO COAST, FORCEABLY STEERING IT THROUGH A SLIGHT CURVE AND THEN BRAKING. WHEN I STOPPED, I PUT THE GEAR SELECTOR INTO PARK AND THEN RESTARTED THE VEHICLE. I CALLED MY LOCAL CHRYSLER DEALER THE NEXT MORNING. THEY STATED THAT BECAUSE THERE WAS NO "CHECK ENGINE" LIGHT AND UNLESS IT HAPPENED AGAIN WHILE THEY WERE DRIVING IT THEY WOULD BE UNABLE TO KNOW …
Owner-reported narrative. 15,000 miles reported. Look up ODI 11047478 at NHTSA ↗
Owner report 10910088 · 2016-09-27 (September 27, 2016)
GAS TANK LEAKING DUE TO RUST
Owner-reported narrative. Look up ODI 10910088 at NHTSA ↗