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U.S. public vehicle records

2009 Chrysler TOWN AND COUNTRY problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

707 owner complaints analyzed

6 distinct recall campaigns

75,000 mi median reported failure mileage

Scope: 2009 model year. Data snapshot: . 413 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 448 of 707 complaints (63.4%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Electrical and battery issues34548.8%
Braking behavior10915.4%
Engine operation10314.6%
Steering behavior679.5%
Transmission and shifting233.3%
Fuel system concerns60.8%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
448
Air Bags
187
Engine
96
Service Brakes
42
Steering
36
Wheels
33
Power Train
30
Unknown Or Other
30
Component breakdown data
CategoryCount
Electrical System448
Air Bags187
Engine96
Service Brakes42
Steering36
Wheels33
Power Train30
Unknown Or Other30

Electrical System: 448; Air Bags: 187; Engine: 96; Service Brakes: 42; Steering: 36; Wheels: 33; Power Train: 30; Unknown Or Other: 30

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
53
25,000 to 49,999
62
50,000 to 74,999
89
75,000 to 99,999
88
100,000 to 149,999
90
150,000 and above
31
Reported problems by failure mileage data
CategoryCount
Under 25,00053
25,000 to 49,99962
50,000 to 74,99989
75,000 to 99,99988
100,000 to 149,99990
150,000 and above31

Under 25,000: 53; 25,000 to 49,999: 62; 50,000 to 74,999: 89; 75,000 to 99,999: 88; 100,000 to 149,999: 90; 150,000 and above: 31

100,000 to 149,999 miles has the most reports with usable mileage (90). 294 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2009
4
2010
13
2011
36
2012
33
2013
31
2014
96
2015
288
2016
108
2017
21
2018
23
2019
28
2020
5
2021
7
2022
7
2023
1
2024
3
2025
2
2026
1
Complaints over time data
CategoryCount
20094
201013
201136
201233
201331
201496
2015288
2016108
201721
201823
201928
20205
20217
20227
20231
20243
20252
20261

2009: 4; 2010: 13; 2011: 36; 2012: 33; 2013: 31; 2014: 96; 2015: 288; 2016: 108; 2017: 21; 2018: 23; 2019: 28; 2020: 5; 2021: 7; 2022: 7; 2023: 1; 2024: 3; 2025: 2; 2026: 1

Pattern summary

Electrical System leads the component reports. Electrical and battery issues appears in 345 complaint narratives. Braking behavior appears in 109 complaint narratives. Engine operation appears in 103 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10280830 · 2009-08-18 (August 18, 2009)

BOUGHT THIS VEHICLE ON FRIDAY, 8/14/2009---ALL ELECTRICAL EQUIP. STOPPED WORKING ON THE WAY HOME FROM THE DEALERSHIP---NO GAUGES, NO POWER WINDOWS OR DOORS, NO TURN SIGNALS, NO BRAKE LIGHTS, NO A/C, NO RADIO---THE ONLY THING WORKING WERE THE WINDSHIELD WIPERS WHICH CAME ON BY THEMSELVES AND I COULD NOT SHUT THEM OFF---ALL THE WARNING LIGHTS ON THE DASH LIT UP---MADE IT HOME AND CALLED THE DEALERSHIP AND SET UP APPT. FOR MONDAY MORNING---VAN HAS LESS THAN 100 MILES ON IT AND ALREADY IN FOR SERVICE---CALLED DEALERSHIP MONDAY AFTERNOON, THEY CAN'T…

Owner-reported narrative. 94 miles reported. Look up ODI 10280830 at NHTSA ↗

Owner report 10373837 · 2011-01-03 (January 3, 2011)

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT SMELLED AN ELECTRICAL BURNING ODOR INSIDE OF THE VEHICLE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD TO INSPECT THE VEHICLE AND NOTICED THAT SMALL FLAMES WERE COMING FROM THE REAR AREA OF THE PASSENGER AUTOMATIC SLIDING DOOR. THE FIRE DEPARTMENT REMOVED THE DOOR PANEL AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS AND REPAIR. THE CONTACT DISCOVERED THAT THERE WAS A RECALL RELATED TO THE FAILURE UNDE…

Owner-reported narrative. 15,000 miles reported. Look up ODI 10373837 at NHTSA ↗

Owner report 10299605 · 2010-01-13 (January 13, 2010)

PREMATURE BRAKE SYSTEM COMPONENT FAILURE. *TR

Owner-reported narrative. Look up ODI 10299605 at NHTSA ↗

Owner report 10357920 · 2010-09-27 (September 27, 2010)

WHILE TRAVELING AT 60MPH ON THE EXPRESSWAY MY 2009 CHRYSLER TOWN AND COUNTRY VAN STALLED AND WOULD NOT RESTART. THE CODE AT THE DEALER INDICATED THAT THE PCM MODULE AUTOMATICALLY SHUT DOWN THE VEHICLE. THIS HAPPENED TWICE. THE FIRST TIME THE DEALER INSTALLED A NEW PCM. THE SECOND DEALER NOTICED THAT ONE OF THE WIRES TO THE PCM RUBBED THROUGH ON A FACTORY INSTALLED UPPER RADIATOR HOSE CLAMP, THEREBY SENDING A MESSAGE IN ERROR TO AUTOMATICALLY SHUT DOWN THE VEHICLE. WE WOULD LIKE CHRYSLER TO CHECK ALL VEHICLES FOR THIS DEFECT WHEN THEY COME…

Owner-reported narrative. 14,600 miles reported. Look up ODI 10357920 at NHTSA ↗

Owner report 10381269 · 2011-02-09 (February 9, 2011)

WHILE DRIVING WITH MY FAMILY ON 1/1/2011 THE TRUCK JUST SHUT OFF, ALL THE LIGHTS ON THE DASH CAME ON AS IF JUST STARTING THE TRUCK AND THE TRUCK RESTARTED. I BROUGHT THE VEHICLE TO THE DEALER ON 1/03 AND THEY DIAGNOSED IT NO TROUBLE FOUND AND RETURNED THE TRUCK (THEY SAID THERE WERE NO ERROR CODES). ON 1/20/11 THE SAME ISSUE HAPPENED THIS TIME TO MY WIFE WHILE MERGING ONTO A MAJOR HIGHWAY AT 55 MILES AN HOUR, THE TRUCK (BECAUSE LOSS OF POWER STEERING) PULLED TO THE LEFT, SHE HAD MY 3 AND 6 YR OLD IN THE TRUCK, I BROUGHT THE TRUCK THAT EVENING …

Owner-reported narrative. 28,000 miles reported. Look up ODI 10381269 at NHTSA ↗

Owner report 10315282 · 2010-03-01 (March 1, 2010)

THE ARE ARE MANY ISSUES THAT I HAVE FACED WITH MY 2009 CHRYSLER TOWN AND COUNTRY TOURING (25TH ANNIV. EDITION). FIRST ARE THE BRAKES WHICH MAKE THIS METAL ON METAL SOUND AFTER 6,000 MILES; THE TRANSMISSION IS ALWAYS SLIPPING AND YOU CAN FEEL IT BIG TIME WHILE DRIVING, WHETHER ITS DOWN SHIFTING OR SHIFTING UP. THE STEERING MAKES WAY TOO MUCH NOISE. DEALER HAS SAID NOTHING IS WRONG WITH TRANSMISSION, BUT YOU CAN DEFINITELY FEEL IT. ONLINE FORUMS PEOPLE HAVE COMPLAINED ABOUT HAVING THE SAME PROBLEM WITH ALL THREE. TAKE A LOOK AT IT! THE TRANSMISSI…

Owner-reported narrative. 7,000 miles reported. Look up ODI 10315282 at NHTSA ↗

Owner report 10373469 · 2010-12-30 (December 30, 2010)

HORN ASSEMBLY CAME COMPLETELY LOOSE FROM THE STEERING WHEEL. NO ACCIDENT. I ASSUME THE DRIVER'S AIR BAG IS CONTAINED WITHIN THIS COMPONENT. DEALERSHIP SAID CAUSE WAS FAULTY PART OR MONDAY ASSEMBLED VEHICLE. *TR

Owner-reported narrative. 9,000 miles reported. Look up ODI 10373469 at NHTSA ↗

Owner report 10325808 · 2010-04-15 (April 15, 2010)

2009 CHRYSLER TOWN AND COUNTRY 4-0 LITER ENGINE. A UNEXPLAINED ACCELERATION OF THE CAR. COULD NOT DE-ACCELERATE. HAD TO THROW THE TRANSMISSION IN NEUTRAL. ENGINE CONTINUED TO RACE. FINALLY CAME BACK TO NORMAL AFTER GOING TO DRIVE BACK TO NEUTRAL BACK TO DRIVE. THE TIRES SQUALED EACH TIME THE CAR WAS PUT TO DRIVE. THE CAR WAS TAKEN TO STERNBERG CHRYSLER CENTER IN JASPER, IN. CAR IS STILL THERE. AWAITING RESULTS. THEY SAID FIRST TIME TO WITNESS SUCH AN EVENT PER THIS MODEL OF VEHICLE. *TR

Owner-reported narrative. 13,000 miles reported. Look up ODI 10325808 at NHTSA ↗

Owner report 10485318 · 2012-11-20 (November 20, 2012)

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED AS THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE FUEL PUMP WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS UNAVAILABLE.

Owner-reported narrative. 70,000 miles reported. Look up ODI 10485318 at NHTSA ↗

Owner report 10821503 · 2016-01-21 (January 21, 2016)

FUEL PUMP RELAY IS NO GOOD

Owner-reported narrative. 85,062 miles reported. Look up ODI 10821503 at NHTSA ↗