2024 Chrysler PACIFICA problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
41 owner complaints analyzed
11 distinct recall campaigns
15,000 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 3 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 12 of 41 complaints (29.3%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 9 | 22.0% |
| Electrical and battery issues | 8 | 19.5% |
| Transmission and shifting | 6 | 14.6% |
| Steering behavior | 4 | 9.8% |
| Engine operation | 1 | 2.4% |
| Fuel system concerns | 1 | 2.4% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 12 |
| Power Train | 11 |
| Air Bags | 10 |
| Engine | 8 |
| Unknown Or Other | 8 |
| Forward Collision Avoidance: Adaptive Cruise Control | 4 |
| Service Brakes | 3 |
| Seat Belts | 2 |
Electrical System: 12; Power Train: 11; Air Bags: 10; Engine: 8; Unknown Or Other: 8; Forward Collision Avoidance: Adaptive Cruise Control: 4; Service Brakes: 3; Seat Belts: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 2 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 2; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (2). 38 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2024 | 5 |
| 2025 | 17 |
| 2026 | 19 |
2024: 5; 2025: 17; 2026: 19
Pattern summary
Electrical System leads the component reports. Braking behavior appears in 9 complaint narratives. Electrical and battery issues appears in 8 complaint narratives. Transmission and shifting appears in 6 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11609848 · 2024-08-20 (August 20, 2024)
On a brand new vehicle with less than a few hundred miles, the electronic parking brake engaged and would not disengage until the battery was disconnected. This left an error code and the dealership replaced brake actuator. Then, the SafeHold feature started to randomly activate when vehicle started to move from a stop light or stop sign. An error message would display on the screen, the vehicle shifted itself into park and activated the parking brake. The message indicated the vehicle had to be turned off and restarted. After restarting, …
Owner-reported narrative. Look up ODI 11609848 at NHTSA ↗
Owner report 11624910 · 2024-11-13 (November 13, 2024)
Adaptive cruise control slammed on brakes at least five times when nothing there in front or on the sides. First time I ended up with whiplash…now I hear it start to stop and I override system by speeding up. It also sometimes gets so close to car in front without braking so I have to manually brake. I’m concerned about being rear-ended if it slams on brakes for no reason. Five times there were no deer, people, etc.
Owner-reported narrative. Look up ODI 11624910 at NHTSA ↗
Owner report 11614841 · 2024-09-16 (September 16, 2024)
I had a warning telling me to Stop safely and that the vehicle will stop soon as well as the Start\Stop and Battery lights.
Owner-reported narrative. Look up ODI 11614841 at NHTSA ↗
Owner report 11650381 · 2025-03-25 (March 25, 2025)
The vehicle was purchased on 1/8/2025. On 1/13/2025, the vehicle had to be towed to the dealer because the transmission wouldn't shift to park. Dealer performed a software update to correct the issue. On 1/21/2025, the vehicle had to be towed to a dealer because the transmission wouldn't shift to park. Dealer replaced the gear selector. On 1/27/2025, the vehicle had to be towed to the dealer because it wouldn't shift to park. Dealer stated the battery failed. On 3/13/2025, the vehicle was taken to a dealer because the rear hatch opened …
Owner-reported narrative. Look up ODI 11650381 at NHTSA ↗
Owner report 11686546 · 2025-09-11 (September 11, 2025)
We purchased our 2024 Pacifica Pinnacle AWD new in July of 2024. The vehicle currently has 9,600 miles on it, and the issue has been present since it was new. We have experienced continuous issues while driving the vehicle at highway speeds, with the steering exhibiting a gap in responsiveness. The steering acts like there is a dead zone between 11 and 1 o'clock when turning the wheel, where nothing happens. Once the vehicle finally reacts to the driver's inputs, it causes the car to jerk from side to side. It is bad enough that it causes my en…
Owner-reported narrative. Look up ODI 11686546 at NHTSA ↗
Owner report 11686548 · 2025-09-11 (September 11, 2025)
We purchased our 2024 Pacifica Pinnacle AWD new in July of 2024. The vehicle currently has 9,600 miles on it, and the issue has been present since it was new. We have experienced continuous issues while driving the vehicle at highway speeds, with the steering exhibiting a gap in responsiveness. The steering acts like there is a dead zone between 11 and 1 o'clock when turning the wheel, where nothing happens. Once the vehicle finally reacts to the driver's inputs, it causes the car to jerk from side to side. It is bad enough that it causes my en…
Owner-reported narrative. Look up ODI 11686548 at NHTSA ↗
Owner report 11736650 · 2026-05-08 (May 8, 2026)
The contact owns a 2024 Chrysler Pacifica PHEV. The contact stated that while driving on the highway, the message "Caution: Vehicle will turn off soon" was displayed on the dashboard and the check engine light illuminated. The contact stated that the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle stalled. The contact was able to coast to the side of the road. The contact stated that after several attempts the vehicle restarted. The contact stated that the failure persisted. The vehicle …
Owner-reported narrative. 25,500 miles reported. Look up ODI 11736650 at NHTSA ↗
Owner report 11731184 · 2026-04-14 (April 14, 2026)
2024 Pacifica Van with 66,000 miles started to run rough then quit in a McDonalds parking lot in Richmond VA 70 miles from our home residence. I had the car towed to a local Chrysler dealership on Saturday night before Easter. The tow truck drive was kind enough to take myself, spouse, daughter and Golden Retriever to the Richmond airport where we rented a car and drove home to Leonardtown, MD. The Chrysler dealership troubleshoot the vehicle and ordered a fuel pump.
Owner-reported narrative. Look up ODI 11731184 at NHTSA ↗