2023 Chrysler PACIFICA problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
152 owner complaints analyzed
14 distinct recall campaigns
30,000 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 13 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 47 of 152 complaints (30.9%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 23 | 15.1% |
| Transmission and shifting | 21 | 13.8% |
| Braking behavior | 21 | 13.8% |
| Steering behavior | 14 | 9.2% |
| Engine operation | 12 | 7.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 47 |
| Electrical System | 41 |
| Power Train | 41 |
| Air Bags | 34 |
| Unknown Or Other | 21 |
| Fuel/Propulsion System | 16 |
| Steering | 11 |
| Service Brakes | 7 |
Engine: 47; Electrical System: 41; Power Train: 41; Air Bags: 34; Unknown Or Other: 21; Fuel/Propulsion System: 16; Steering: 11; Service Brakes: 7
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 6 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 2 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 6; 25,000 to 49,999: 2; 50,000 to 74,999: 3; 75,000 to 99,999: 2; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (6). 139 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 12 |
| 2024 | 13 |
| 2025 | 68 |
| 2026 | 59 |
2023: 12; 2024: 13; 2025: 68; 2026: 59
Pattern summary
Engine leads the component reports. Electrical and battery issues appears in 23 complaint narratives. Transmission and shifting appears in 21 complaint narratives. Braking behavior appears in 21 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11534732 · 2023-07-27 (July 27, 2023)
While driving I got "rear seat alert" followed by "Car Shutting down in 9 secs" message, it happened twice. The first time on Northern State Highway in NY. I was driving with my family, and the car unexpectedly shutdown happened. Nothing worked, I had no power, no steering, no brakes, all gone. Our luck was that I was already on the right lane and just had to let the car stop in the curbside. Because of the messages, we thought the rear door was opened or something. After a few minutes, after several tries, the engine started, and we exit the …
Owner-reported narrative. Look up ODI 11534732 at NHTSA ↗
Owner report 11626402 · 2024-11-20 (November 20, 2024)
We were driving on the interstate at approximately 70 mph when our car gave the warning, "Stop Soon. Vehicle will shut off." A turtle warning light also lit up. We pulled over to the side of the road and turned the car off. After a few minutes, we were able to turn the car back on and drive home, though the check engine light was then on. We took it to the dealer the next day, with the check engine light still on, and the dealer was unable to reproduce or diagnose the problem. They said there were so many warning codes that they could not deter…
Owner-reported narrative. Look up ODI 11626402 at NHTSA ↗
Owner report 11541118 · 2023-08-28 (August 28, 2023)
The contact rented a 2023 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and stopped in traffic, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The contact shifted the transmission into park(P) and attempted to shift back into drive(D); however, the transmission failed to respond. The contact restarted the vehicle and the vehicle responded. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The fail…
Owner-reported narrative. 48,000 miles reported. Look up ODI 11541118 at NHTSA ↗
Owner report 11609797 · 2024-08-20 (August 20, 2024)
We have had our 2023 Chrysler Pacifica Plug-In Hybrid since [XXX]. This was a factory ordered vehicle. There have been no indications that there is any issue with the vehicle. About a week ago while driving the vehicle a warning came on the speedometer screen that said "Pull over safely the vehicle is about to turn off". The check engine light also came on. Once the vehicle was pulled over to the side of the road and stopped the vehicle turned itself off. After waiting a few minutes the vehicle was able to be restarted and driven about 5 minute…
Owner-reported narrative. Look up ODI 11609797 at NHTSA ↗
Owner report 11545577 · 2023-09-20 (September 20, 2023)
The contact rented a 2023 Chrysler Pacifica Hybrid. The contact stated while driving downhill at approximately 20 MPH, the check engine warning light illuminated, and the message "Brake Release" was displayed. The contact stated that the braking system malfunctioned, and the vehicle failed to stop while depressing the brake pedal before the vehicle stalled. The vehicle was pulled over to the side of the road and restarted. The vehicle was drivable, but the check engine warning light remained illuminated. The contact stated that the check engine…
Owner-reported narrative. 300 miles reported. Look up ODI 11545577 at NHTSA ↗
Owner report 11531529 · 2023-07-11 (July 11, 2023)
With driver seated in the driver's seat, a child entered the vehicle and pressed the "Stow 'n Go Assist" button, instead of the "door close" button. From the Stellantis website: "There is a button on the B-pillar that allows for easier operation of the Stow ‘n Go feature. By pushing the Stow ‘n Go Assist feature, the front seat will move forward automatically to allow the second-row seat to be stowed. Pressing the button again moves the front seat back to its starting position" The driver's seat, while occupied, still moved forward, pinning t…
Owner-reported narrative. Look up ODI 11531529 at NHTSA ↗
Owner report 11541622 · 2023-08-30 (August 30, 2023)
The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated that immediately after purchasing the vehicle, while driving approximately 5 MPH, the vehicle stalled. The following day, the vehicle was taken back to the dealer who was unable to identify the cause of the failure and no corrective service was performed. The contact stated that after retrieving the vehicle, while driving from the dealer the failure reoccurred and the vehicle stalled. The vehicle could not be restarted and was towed back the dealer. The cause of the failure wa…
Owner-reported narrative. 35 miles reported. Look up ODI 11541622 at NHTSA ↗