2016 Cadillac SRX problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
168 owner complaints analyzed
2 distinct recall campaigns
47,000 mi median reported failure mileage
Scope: 2016 model year. Data snapshot: . 65 complaints include usable failure mileage.
Most common problems
Exterior Lighting is the most frequently named component, appearing in 87 of 168 complaints (51.8%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 6 | 3.6% |
| Steering behavior | 5 | 3.0% |
| Transmission and shifting | 4 | 2.4% |
| Engine operation | 1 | 0.6% |
| Electrical and battery issues | 1 | 0.6% |
| Fuel system concerns | 1 | 0.6% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Exterior Lighting | 87 |
| Unknown Or Other | 23 |
| Electrical System | 15 |
| Suspension | 15 |
| Exterior Lighting:Headlights | 11 |
| Air Bags | 7 |
| Service Brakes | 6 |
| Visibility/Wiper | 6 |
Exterior Lighting: 87; Unknown Or Other: 23; Electrical System: 15; Suspension: 15; Exterior Lighting:Headlights: 11; Air Bags: 7; Service Brakes: 6; Visibility/Wiper: 6
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 13 |
| 25,000 to 49,999 | 22 |
| 50,000 to 74,999 | 16 |
| 75,000 to 99,999 | 10 |
| 100,000 to 149,999 | 4 |
| 150,000 and above | 0 |
Under 25,000: 13; 25,000 to 49,999: 22; 50,000 to 74,999: 16; 75,000 to 99,999: 10; 100,000 to 149,999: 4; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (22). 103 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 6 |
| 2017 | 6 |
| 2018 | 6 |
| 2019 | 16 |
| 2020 | 25 |
| 2021 | 43 |
| 2022 | 22 |
| 2023 | 16 |
| 2024 | 13 |
| 2025 | 11 |
| 2026 | 4 |
2016: 6; 2017: 6; 2018: 6; 2019: 16; 2020: 25; 2021: 43; 2022: 22; 2023: 16; 2024: 13; 2025: 11; 2026: 4
Pattern summary
Exterior Lighting leads the component reports. Braking behavior appears in 6 complaint narratives. Steering behavior appears in 5 complaint narratives. Transmission and shifting appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11074077 · 2018-02-21 (February 21, 2018)
MY CAR WAS IN LINE FOR A CAR WASH AT VAL WARD CADILLAC PARKING LOT. MY ELECTRONIC BRAKE WAS ON. THE BRAKE LIGHT ON THE DASHBOARD INDICATED THIS. THE CAR WAS IN DRIVE BUT STATIONARY FOR APPROX TWO MINUTES. THE CAR SUDDENLY SURGED FORWARD. I THOUGHT MY CAR WAS HIT IN THE BACK. I DIDN'T UNDERSTAND WHY THE CAR SURGED FORWARD. MY CAR HIT THE CAR IN FRONT OF ME. AFTER THE ACCIDENT, THE CARS WERE SEPARATED BY VAL WARD PERSONNEL. THEY HAD TO RELEASE MY ELECTRONIC BRAKE IN ORDER TO MOVE MY CAR. PER CADILLAC, IF ELECTRONIC BRAKE IS ENGAGED, IT WILL…
Owner-reported narrative. 11,200 miles reported. Look up ODI 11074077 at NHTSA ↗
Owner report 11323024 · 2020-05-02 (May 2, 2020)
ON LIGHTS THEY ARE VERY DIM, MAKEING IT A RIST TO DRIVE AT NIGHT, SAFTY. ON BRAKE MAKES A SQUEEL WHEN APPLYING, HAD IT IN TO SERVICE SEVERAL TIMES ,THEY SAY NOTHING IS WRONGWITH IT. CADALICS SHOULD NOT MAKE NOISE LIKE THAT MAKES POEPLE LOOK AT CAR LIKE SOMETHINGS WRONG WITH IT,WHICH IT IS.
Owner-reported narrative. Look up ODI 11323024 at NHTSA ↗
Owner report 11104471 · 2018-06-28 (June 28, 2018)
CAR IN MOTION AT 23MPH TRIED TO NAVIGATE A RIGHT HAND CURVE IN ROAD, STEERING WAS NORMAL AND THEN ALL THE SUDDEN STEERING CAUGHT AND WOULDN'T LET ME NAVIGATE THE REST OF THE RIGHT HAND TURN. BROUGHT CAR TO A COMPLETE STOP AND TRIED TO PUT CAR IN MOTION BY PRESSING GAS, STEERING WAS PERFECTLY FINE. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO SHORT WEEKS
Owner-reported narrative. 41,526 miles reported. Look up ODI 11104471 at NHTSA ↗
Owner report 11387074 · 2021-01-07 (January 7, 2021)
I WAS INVOLVED IN A SEVERE FRONT END COLLISION. I WAS IN MOTION TRAVELING AT A FAIRLY HIGH RATE OF SPEED ON THE INTERSTATE. I REAR ENDED A TRUCK AFTER SOMEONE STOPPED SUDDENLY IN FRONT OF THE TRUCH. NONE OF THE VEHICLE'S AIR BAGS DEPLOYED. THE FRONT END OF THE CAR WAS SEVERELY DAMAGED. I FLEW INTO THE DASHBOARD AND STEERING WHEEL AND SINCE THERE WERE NO AIRBAGS HIT MY ARMS, CHEST, AND KNEE. I AM SEVERELY BRUISED AND MY ARM AND WRIST MAY HAVE DAMAGE.
Owner-reported narrative. 70,000 miles reported. Look up ODI 11387074 at NHTSA ↗
Owner report 10864484 · 2016-05-11 (May 11, 2016)
WE PURCHASED THE VEHICLE ON APRIL 9,2016, WITH 5 MILES ON IT . WE TOOK THE CAR OUT OF TOWN ON APRIL 11,2016. AFTER APPROXIMATELY 400 MILES, WHILE IN CITY TRAFFIC ,THE ENGINE BEGAN REVVING AND THE CAR JERKED, AND POPPED OUT OF DRIVE. I IMMEDIATELY CALLED ON STAR. THE VEHICLE WAS TOWED TO THE DEALERSHIP. DIAGNOSIS THE FOLLOWING DAY WAS EXTENSIVE INTERNAL TRANSMISSION FAILURE. EVIDENTLY, A METAL PIECE BROKE LOOSE IN THE CLUTCH PLATE AND LODGED IN THE VALVE BODY. TODAY IS MAY 11, 2016 AND WE STILL DO NOT HAVE POSSESSION OF THE VEHICLE. WE WERE TOLD…
Owner-reported narrative. 530 miles reported. Look up ODI 10864484 at NHTSA ↗
Owner report 10882304 · 2016-07-02 (July 2, 2016)
VEHICLE WAS PURCHASED 11 DAYS AGO. TODAY, WITH ABOUT 581 MILES ON THE ODOMETER. WHEN STARTING TO DRIVE, THE VEHICLE WOULD ACCELERATE; HOWEVER, ON THE UPSHIFT FROM 1ST INTO 2ND (NOT SURE, IT COULD BE FROM 2ND TO 3RD, THE TRANSMISSION SHIFTED INTO NEUTRAL INSTEAD OF SHIFTING TO THE NEXT GEAR. PULLED OVER AND STOPPED. THEN TRIED TO ACCELERATE AGAIN FROM STOP. SAME PROBLEM, TRANSMISSION WOULD SHIFT FROM 2ND GEAR INTO NEUTRAL, WHILE THE SHIFT LEVER WAS IN "D". REVERSE DOES NOT WORK AT ALL. HAD VEHICLE FLAT-BEDDED TO DEALER. AWAITING DIAGNOSIS…
Owner-reported narrative. 581 miles reported. Look up ODI 10882304 at NHTSA ↗
Owner report 11434716 · 2021-09-28 (September 28, 2021)
On Sept 26 2021 I was driving my car when I noticed it began jumpy and would hesitate at high speeds then when coming to a stop. After coming to a stop my car seemed it was stalling out while sitting at the stop light. Proceeded to go and my car didn't want to go into 1st-3rd gears. I just got this car 5 months ago It is very concerning when I need to make a sudden acceleration and cannot. I am highly concerned my car has a recall that never was issued to fix this dangerous problem.
Owner-reported narrative. Look up ODI 11434716 at NHTSA ↗
Owner report 10850246 · 2016-03-17 (March 17, 2016)
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS, WHERE IT WAS BROUGHT TO THE CONTACTS ATTENTION THAT RODENTS HAD CHEWED THROUGH THE WIRING IN THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Owner-reported narrative. Look up ODI 10850246 at NHTSA ↗
Owner report 11349856 · 2020-08-17 (August 17, 2020)
I ASKED THE DEALER IF THE VEHICLE WE WERE CONTEMPLATING BUYING HAD ANY ACCIDENTS.DEALER SHOWED ME A CARFAX THAT DID NOT REFLECT ANY ACCIDENTS AND STATED AS SUCH. UPON GOING IN TO TRADE MY VEHICLE THIS WEEKEND I WAS MADE AWARE THE VEHICLE HAS BEEN IN THREE ACCIDENTS WITH STRUCTURAL DAMAGE AND THE VEHICLE IS SIGNIFICANTLY LESS THAN PAID. I SPECIFICALLY ASKED THE DEALER FOR THE CARFAX. THE STRUCTURAL DAMAGE ACCIDENT HAPPENED LESS THAN 30 DAYS BEFORE SELLING TO ME AND HAD NOT BEEN REFLECTED ON THE CARFAX YET THE DEALER KNEW. I ALSO PAID OVER $500 F…
Owner-reported narrative. 60,000 miles reported. Look up ODI 11349856 at NHTSA ↗