2014 Cadillac SRX problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
389 owner complaints analyzed
2 distinct recall campaigns
58,500 mi median reported failure mileage
Scope: 2014 model year. Data snapshot: . 230 complaints include usable failure mileage.
Most common problems
Exterior Lighting is the most frequently named component, appearing in 236 of 389 complaints (60.7%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 19 | 4.9% |
| Transmission and shifting | 13 | 3.3% |
| Electrical and battery issues | 9 | 2.3% |
| Steering behavior | 4 | 1.0% |
| Engine operation | 1 | 0.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Exterior Lighting | 236 |
| Electrical System | 39 |
| Exterior Lighting:Headlights | 30 |
| Unknown Or Other | 29 |
| Visibility/Wiper | 25 |
| Suspension | 19 |
| Power Train | 18 |
| Service Brakes | 10 |
Exterior Lighting: 236; Electrical System: 39; Exterior Lighting:Headlights: 30; Unknown Or Other: 29; Visibility/Wiper: 25; Suspension: 19; Power Train: 18; Service Brakes: 10
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 28 |
| 25,000 to 49,999 | 65 |
| 50,000 to 74,999 | 68 |
| 75,000 to 99,999 | 43 |
| 100,000 to 149,999 | 25 |
| 150,000 and above | 1 |
Under 25,000: 28; 25,000 to 49,999: 65; 50,000 to 74,999: 68; 75,000 to 99,999: 43; 100,000 to 149,999: 25; 150,000 and above: 1
50,000 to 74,999 miles has the most reports with usable mileage (68). 159 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2014 | 5 |
| 2015 | 8 |
| 2016 | 6 |
| 2017 | 15 |
| 2018 | 60 |
| 2019 | 84 |
| 2020 | 64 |
| 2021 | 61 |
| 2022 | 31 |
| 2023 | 20 |
| 2024 | 13 |
| 2025 | 10 |
| 2026 | 12 |
2014: 5; 2015: 8; 2016: 6; 2017: 15; 2018: 60; 2019: 84; 2020: 64; 2021: 61; 2022: 31; 2023: 20; 2024: 13; 2025: 10; 2026: 12
Pattern summary
Exterior Lighting leads the component reports. Braking behavior appears in 19 complaint narratives. Transmission and shifting appears in 13 complaint narratives. Electrical and battery issues appears in 9 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10592269 · 2014-05-18 (May 18, 2014)
INCIDENT OCCURRED WHILE CONTACT (C) WAS BACKING SRX DOWN THE APPROX 40 DEGREE UPSLOPE 100' LONG DRIVEWAY CURVED AT BOTTOM. SURFACES WERE DRY & IT WAS SUNNY. C PURCHASED SRX NEW (NAVIGATION, DRIVER AWARENESS & DRIVER ASSIST) IN LATE 12/13. C &/OR SPOUSE HAVE BACKED SRX DOWN DRIVEWAY WITHOUT INCIDENT 100 PLUS TIMES. C & SPOUSE ENTERED SRX, ADJUSTED SEATS & MIRROR, & BUCKLED SEAT BELTS. C DEPRESSED BRAKE PEDAL & PUSHED START BUTTON. WHILE RETAINING PRESSURE ON BRAKE, C SHIFTED TRANSMISSION SELECTOR INTO R, 'REVERSE.' THE BACK-UP CAMERA DISPLAY APP…
Owner-reported narrative. 1,200 miles reported. Look up ODI 10592269 at NHTSA ↗
Owner report 10596348 · 2014-06-05 (June 5, 2014)
I AM ONLY GUESSING THE YEAR BECAUSE IT IS NOT MY VEHICLE. I WANT TO ALERT THE NHTSB TO WHAT I CONSIDER A SAFETY DEFECT IN THIS VEHICLE. THE REAR BRAKE LIGHTS ARE EXCESSIVELY BRIGHT TO THE POINT OF AFFECTING THE VISION OF SOMEONE FOLLOWING THIS VEHICLE. LAST NIGHT I WAS FOLLOWING ONE OF THESE IN A LINE OF CARS AND THE BRAKE LIGHTS WERE SO BRIGHT IT AFFECTED MY ABILITY TO SEE THE ROAD. SINCE THIS IS AN SUV OF SORTS, IT WAS MADE WORSE BY THE HIGH MOUNTING OF NOT ONLY THE NORMAL LIGHTS BUT THE CENTER BRAKE LIGHT. I CAN UNDERSTAND THE NEED TO HAVE…
Owner-reported narrative. Look up ODI 10596348 at NHTSA ↗
Owner report 10781300 · 2015-10-11 (October 11, 2015)
SOMETIMES WHILE ACCELERATING OUR 2014 CADILLAC SRX WILL FEEL TO STUDDER OR SKIP IN ECO MODE OR NOT. SOMETIMES WHILE AT A SLOW SPEED, 10 MPH, THE VEHICLE WILL HARD SHIFT WHILE ACCELERATING OR DECELERATING IN ECO AND NOT. SOMETIMES WHILE SLOWING THROUGH ABOUT 25 MPH THE VEHICLE WILL SURGE FORWARD VERY SLIGHTLY IN ECO AND NOT. AFTER SOME RESEARCH, IT APPEARS THAT 2013 MODELS OF THE SRX HAD SIMILIAR TRANSMISSION ISSUES. REFERENCING RECALL NUMBERS 14V212000 AND 13V097000 WITH DATES OF 04/25/2014 AND 03/15/2013, THESE RECALLS APPEAR TO DUPLICATE…
Owner-reported narrative. 29,692 miles reported. Look up ODI 10781300 at NHTSA ↗
Owner report 11051293 · 2017-11-29 (November 29, 2017)
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING UNKNOWN SPEEDS, THE LOW BEAM HEADLIGHTS DIMMED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO TEST THE ALTERNATOR AND/OR BATTERY. THE CONTACT REPLACED THE HALOGEN BULBS. THE CONTACT CALLED A LOCAL DEALER (BILLY NAVARRE CHEVROLET CADILLAC, 1310 E COLLEGE ST, LAKE CHARLES, LA 70607) AND WAS INFORMED THAT THE LIGHTING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 67,430…
Owner-reported narrative. 67,430 miles reported. Look up ODI 11051293 at NHTSA ↗
Owner report 11100576 · 2018-06-08 (June 8, 2018)
HEADLIGNTS ARE SO DIM ON MY VEHICLE, WHICH IS DANGEROUS WHEN DRIVING AT NIGHT. I HAVE TO USE MY BRIGHT LIGHTS. I HAVE GONE TO THE ACTUAL CADILLAC SEWELL DEALERSHIP, THEY AGREED WITH ME THAT THE LIGHTS ON BOTH HEADLIGHTS ARE WAY TOO DIM. I ASKED THEM TO PLACE A BRIGHTER LIGHTBULB, BUT THEY SAID THEY WOULD BE UNABLE TO DO THAT SINCE IT'S AN ELECTRICAL ISSUE WITH THE ENTIRE LIGHT FIXTURE. THEY SAID IT WAS COMMON WITH THIS MAKE AND MODEL, AND REPLACING THE ENTIRE LIGHT FIXTURE WAS $1500 PER HEADLIGHT, MAKING $3000 TO MAKE HEADLIGHTS SAFE FOR NI…
Owner-reported narrative. 50,000 miles reported. Look up ODI 11100576 at NHTSA ↗
Owner report 11278653 · 2019-11-07 (November 7, 2019)
I HAD FELT SWAYING IN MY REAR FOR ABOUT 1 MONTH BEFORE IT ACTUALLY BROKE. I WAS GOING DOWN I40 HEADED TO THE BEACH AND I HEARD A POP AND ALL OF A SUDDEN MY STEERING WHEEL WAS AT A RIGHT HAND TURN POSITION GOING STRAIGHT. (DOG TRACKING) I HAVE HAD IT TEMPORARILY FIXED UNTIL I KNOW FOR SURE THAT IT SHOULD BE A RECALL.
Owner-reported narrative. 108,000 miles reported. Look up ODI 11278653 at NHTSA ↗
Owner report 11388327 · 2021-01-15 (January 15, 2021)
CAR VEERED TO THE RIGHT INTO THE GUARDRAIL THEN LOSS OF CONTROL OF STEERING, CAR SPUN AROUND TWICE AND LANDED IN OPPOSITE GUARDRAIL FACING TRAFFIC WITH LEFT REAR TIRE FACING AWAY FROM THE CAR. WE WERE DRIVING AT THE TIME ON A HIGHWAY.
Owner-reported narrative. 43,000 miles reported. Look up ODI 11388327 at NHTSA ↗
Owner report 10865347 · 2016-05-17 (May 17, 2016)
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE CONTROL MODULE FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE THROTTLE BODY ASSEMBLY WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 28,000. UPDATED 08/05/16*LJ
Owner-reported narrative. 28,000 miles reported. Look up ODI 10865347 at NHTSA ↗