2013 Cadillac SRX: complaints, problems and recalls

THIS IS A REPORT OF A NEARLY FATAL ACCIDENT ON JUNE 29TH, 2013 WITH A NEW CADILLAC SRX THAT WAS LEASED FROM GM. THE ACCIDENT INVOLVED BOTH ME AND MY DAUGHTER WHO WERE BELTED IN THE VEHICLE WHICH CAUGHT FIRE AND ACCELERATE TO 110 MPH. WE WERE TRAVELING ON RT 127 N WITH THE CRUISE CONTROL SET AT 60 MPH. I WAS PASSING ANOTHER VEHICLE AND THE SPEED STARTED TO DRAMATICALLY INCREASE. I WOULD BREAK AND THE SPEED WOULD COME DOWN AND THEN IT WOULD CONTINUE TO RISE. BLACK SMOKE WAS COMING OUT OF THE ENGINE. USING BOTH FEET ON THE BRAKE, IT FINALLY C…

Owner-reported narrative. 600 miles reported. Look up ODI 10524252 at NHTSA ↗

I WAS DRIVING ON I-90 IN ILLINOIS WHEN I ATTEMPTED TO STOP THE VEHICLE AND THE VEHICLE ACCELERATED AND STRUCK A VEHICLE AND CONTINUED TO ACCELERATE UNTIL THE EMERGENCY BRAKE WAS ACTIVATED AND THE VEHICLE FINALLY STOPPED. THERE WAS A RECALL ON THE VEHICLE TRANSMISSION AND BRAKE SYSTEM, I WENT TO RIZZA CADILLAC AND THE RECALL WAS ALLEGED TO BE PERFORMED ON 25 MARCH 2013, BUT THE VEHICLE DID EXACTLY WHAT WAS SUPPOSE TO BE REPAIRED ON THE RECALL AND THE BRAKES FAILED CAUSING THE ACCIDENT. THE RECALL NUMBER IS 13053. *TR

Owner-reported narrative. 8,700 miles reported. Look up ODI 10531788 at NHTSA ↗

I PURCHASE A CADILLAC SRX 2013 AND AFTER A 6 HOUR TRIP A VERY LOUD NOISE STARTED COMING FROM THE LEFT FRONT SIDE OF THE VEHICLE. I HAVE HAD IT IN THE SHOP 5-6 TIMES. THEY STATE THAT THE NOISE IS REPRODUCIBLE BUT THEY CAN SEEM TO NAIL DOWN WHERE IT IS COMING FROM. THE NOISE BECOMES LOUDEST AT 35-40 THEN AT 78-80 MPH. THE VEHICLE IS STILL UNDER WARRANTY AT BENNY BOYDS. I TOOK IT TO ALDERSON AND THEY SAID THEY THOUGHT IT WAS IN THE FRAME. HOWEVER GM SENT A REP. AND HE DENIED THERE WAS ANY SOUND COMING FROM THE FRONT END EVEN WITH THE MECHAINC IN …

Owner-reported narrative. 3,000 miles reported. Look up ODI 10542501 at NHTSA ↗

IT WAS A VERY PLEASANT FRIDAY, OCTOBER 4, 2013 AT APPROXIMATELY 4PM. MY SISTER AND I WERE HEADED TO PETERSBURG, VA FROM CHARLOTTE, NC. WITH ONLY 50 MILES TO GO ON 85N WE BOTH HEARD WHAT SOUNDED LIKE AN EXTREMELY LOUD AND CLOSE GUN SHOT. I WAS DRIVING AND SHE WAS SLEEPING. IT WOKE HER UP AND SCARRED BOTH OF US TO DEATH. NOT KNOWING WHAT JUST HAPPENED SHE STARTED LOOKING AROUND. THE NEXT THING WE HEARD WAS GLASS BREAKING AND FALLING ON TO THE SUNROOF LINER OF THE CAR. LUCKILY WE WERE ONLY A MILE FROM A REST AREA. I PULLED OVER, GOT OUT O…

Owner-reported narrative. 26 miles reported. Look up ODI 10547258 at NHTSA ↗

WHEN ENTERING THE STREET FROM MY DRIVEWAY, THE TRANSMISSION FAILED TO ENGAGE FOR FOUR TO FIVE SECONDS. THIS HAS HAPPENED SEVERAL TIMES. WHEN I TOOK THE VEHICLE IN TO GALLES & DAVIS IN ALBUQUERQUE, THEY SAID THE PROBLEM WAS DUE TO AN ELECTRONIC ACCELERATION SYSTEM AND THAT NOTHING CULD BE DONE. *TR

Owner-reported narrative. 1,477 miles reported. Look up ODI 10548146 at NHTSA ↗

THIS IS A PROBLEM THAT IS HAPPENING BECAUSE OF THE STOP/START BUTTON. BECAUSE THERE IS NO KEY FOR THIS VEHICLE YOU ARE ABLE TO PUSH THE STOP BUTTON WITH THE CAR IN GEAR AND IF YOU DO NOT PAY ATTENTION TO THE WARNING LIGHTS OR CHIME AND GET OUT OF THE CAR IT WILL ROLL AWAY. THIS HAS HAPPENED ON MORE THAN ONE OCCASION AND LUCKY NO INJURIES SO FAR. BECAUSE OF THE INTERLOCK BETWEEN THE KEY AND THE GEAR SELECTOR ON A VEHICLE WITH A KEY YOU ARE NOT ABLE TO REMOVE THE KEY TILL THE VEHICLE IS IN PARK. I KNOW A LOT OF CARS NOW HAVE THE STOP/START BUT…

Owner-reported narrative. 5,000 miles reported. Look up ODI 10554333 at NHTSA ↗

I HAD A LOSS OF ACCELERATION OCCUR ON THANKSGIVING DAY. I WAS DRIVING DOWN A RESIDENTIAL ROAD AT ABOUT 25MPH WHEN I CAME TO THE STOP SIGN AT THE END OF THE ROAD WHERE I WAS TURNING RIGHT. I COASTED UP TO THE STOP SIGN AND LOOKED TO THE LEFT AND IT WAS CLEAR AND THEN PROCEEDED TO TURN RIGHT. I PRESSED ON THE GAS AND IT VERY SLOWLY MOVED ME INTO THE LANE AND THEN STOPPED, IT WOULD NOT MOVE AT ALL. I DEPRESSED THE GAS ALL THE WAY DOWN AND NOTHING HAPPENED. I DIDN'T HEAR THE ENGINE REV AS IF IT WAS IN NEUTRAL OR ANYTHING, IT WAS JUST LIKE IT WAS D…

Owner-reported narrative. 1,521 miles reported. Look up ODI 10554757 at NHTSA ↗

I WAS DRIVING IN A CARLS JR PARKING LOT AND STOPPED FOR ANOTHER CAR. WHEN I WENT TO CONTINUE THROUGH THE PARKING LOT, THE CAR PUSHED ME FORWARD AND THEN I LOST ACCELERATION FOR 2 TO 3 SECONDS. I STEPPED ON THE BRAKE AND THE CAR WAS FINE. TODAY, I WAS AT A 4 POINT STOP AND WENT TO GO, AND THE CAR LURCHED FORWARD AND THEN LOST ACCELERATION. I ALMOST GOT HIT BY A CAR. *TR

Owner-reported narrative. 21,500 miles reported. Look up ODI 10555542 at NHTSA ↗

Reported: 2013-03-15 (March 15, 2013)

General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.

Reported: 2013-05-16 (May 16, 2013)

General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.

Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.

Reported: 2014-04-25 (April 25, 2014)

General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.

Consequence: A three to four second lag in acceleration may increase the risk of crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.

Reported: 2014-09-19 (September 19, 2014)

General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.

Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

Reported: 2021-06-24 (June 24, 2021)

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.