2023 Volkswagen ATLAS CROSS SPORT problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
18 owner complaints analyzed
6 distinct recall campaigns
18,000 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 1 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 6 of 18 complaints (33.3%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 4 | 22.2% |
| Engine operation | 2 | 11.1% |
| Electrical and battery issues | 1 | 5.6% |
| Fuel system concerns | 1 | 5.6% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 6 |
| Air Bags | 5 |
| Unknown Or Other | 4 |
| Electrical System | 3 |
| Service Brakes | 3 |
| Fuel/Propulsion System | 2 |
| Exterior Lighting:Headlights:Daytime Running Lights:Bulbs | 1 |
| Forward Collision Avoidance: Automatic Emergency Braking | 1 |
Engine: 6; Air Bags: 5; Unknown Or Other: 4; Electrical System: 3; Service Brakes: 3; Fuel/Propulsion System: 2; Exterior Lighting:Headlights:Daytime Running Lights:Bulbs: 1; Forward Collision Avoidance: Automatic Emergency Braking: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 17 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 5 |
| 2024 | 9 |
| 2025 | 2 |
| 2026 | 2 |
2023: 5; 2024: 9; 2025: 2; 2026: 2
Pattern summary
Engine leads the component reports. Braking behavior appears in 4 complaint narratives. Engine operation appears in 2 complaint narratives. Electrical and battery issues appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11563187 · 2024-01-02 (January 2, 2024)
UNKOWN Brakes on brand new vehicle are exhibiting behavior that is not normal for a car of this size and relatively young age (miles). Measurably loud brake noise based on manufactures choice of materials in components leave concern on overall safety of brake system based on generally considered (except by dealer / manufacturer of course) unexpected behavior of vehicle braking system.
Owner-reported narrative. Look up ODI 11563187 at NHTSA ↗
Owner report 11572589 · 2024-02-18 (February 18, 2024)
The vehicle simply shuts off with no warning or reason. I should NOT have to explain to anybody how this is a safety hazard to the driver and others around the vehicle. It shuts down while in a car wash and the vehicle is in Neutral. Thus, I have to brake, place the trans in Park then manually restart. The same happens at Stop Lights. All the time this is happening, the vehicle's "Auto On/Auto Off" mode has been manually disabled. VW KNOWS about this issue, although the dealerships like to play dumb, as it has been going on for several yea…
Owner-reported narrative. Look up ODI 11572589 at NHTSA ↗
Owner report 11546921 · 2023-09-27 (September 27, 2023)
The components that failed or malfunctioned was the fuel pump & fuel system components. During the 1st incident, while driving at approx. 50 mph, I quickly lost acceleration, which caused me to slow down very quickly until I had no acceleration power - this took a matter of 10 seconds or less. After losing power, the smell of gas consumed the cabin, & the engine was unable to start, resulting in the vehicle having to be towed. This incident happened at 1,005 miles on a brand new car. I had only owned it about 2 1/2 weeks. This happened 2 more…
Owner-reported narrative. Look up ODI 11546921 at NHTSA ↗
Owner report 11573270 · 2024-02-22 (February 22, 2024)
When car came to a stop at a red light I put my foot on the gas once the light turned green. When I tried to proceed through the light my car was at a complete stall. I had to then place the car in park, power the car off and then power the car back on. The other car behind me almost ran into the back of my car due to the light was green. When I contacted the dealership the service department they told me it was normal and don’t worry about it. If it happens again then to bring the vehicle in.
Owner-reported narrative. Look up ODI 11573270 at NHTSA ↗
Owner report 11514836 · 2023-03-31 (March 31, 2023)
Multiple issues since purchasing the vehicle in 01/2023. - First evening in the driveway all of the windows went down. The vehicle was not running. This has happened two other times. - I went out to me vehicle one day and the back tailgate had opened on its own. - One day I went out to the vehicle to put something in the back. Opened the hatch and the vehicle started "bucking" and would not stop. This lasted approximately 5 minutes. - Multiple times the vehicle will make a loud POP sound (sounds like a gunshot) and then I lose all media vo…
Owner-reported narrative. Look up ODI 11514836 at NHTSA ↗