2020 Western Star 5700: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
1 owner complaints analyzed
6 distinct recall campaigns
3,000 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 1 complaints include usable failure mileage.
Most common problems
Forward Collision Avoidance is the most frequently named component, appearing in 1 of 1 complaints (100.0%). A complaint can name multiple components.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Forward Collision Avoidance | 1 |
Forward Collision Avoidance: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (1). 0 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2022 | 1 |
2022: 1
Pattern summary
Forward Collision Avoidance leads the component reports. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11464954 · 2022-05-17 (May 17, 2022)
The contact owns a 2020 Western Star 5700. The contact stated that while driving approximately 75 MPH, the anti-collision system erroneously activated causing the commercial truck to abruptly stop while driving on the freeway. During the failure, there were no other vehicles or objects nearby to cause the system to be activated. The contact indicated that the failure had occurred on several occasions. The vehicle was taken to the local dealer who realigned the sensors however, the failure recurred. No further information was available. The manu…
Owner-reported narrative. 3,000 miles reported. Look up ODI 11464954 at NHTSA ↗
Recall history
6 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
19V722000 · Structure:Body:Door
Reported: 2019-10-10 (October 10, 2019)
Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.
Consequence: A baggage or sleeper side door that separates from the vehicle while in motion can cause road debris, increasing the risk of an injury or crash.
Remedy: DTNA will notify owners and dealers will install reinforcement clips with mechanical fasteners on each baggage and sleeper door hinge, free of charge. DTNA issued owners an interim notification on December 6, 2019. The recall began September 21, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL834.
NHTSA campaign record ↗19V792000 · Visibility:Defroster/Defogger/Hvac System:Rear Window
Reported: 2019-11-04 (November 4, 2019)
Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
Consequence: If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.
NHTSA campaign record ↗20V127000 · Service Brakes, Air:Disc:Caliper
Reported: 2020-03-03 (March 3, 2020)
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Consequence: Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.
NHTSA campaign record ↗20V281000 · Electrical System:Wiring
Reported: 2020-05-18 (May 18, 2020)
Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and 5700 vehicles. A particular wire in the ground harness may be undersized, possibly resulting in a melted connector in the ground circuit harness. If the connector becomes damaged, under certain circumstances, the engine may stall without the ability to restart.
Consequence: An engine stall may increase the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ground harness, free of charge. This recall began June 23, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-852.
NHTSA campaign record ↗21V206000 · Electrical System:Wiring
Reported: 2021-03-24 (March 24, 2021)
Daimler Trucks North America, LLC (DTNA) is recalling certain 2019-2021 Western Star 4700 and Western Star 5700 vehicles. The ground harness wiring may be undersized and may cause a connector to melt.
Consequence: Damage to the ground harness may cause an engine stall, increasing the risk of a crash.
Remedy: DTNA will notify owners, and dealers will replace the ground harness, free of charge. The recall is expected to begin May 22, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-880.
NHTSA campaign record ↗22V338000 · Equipment:Other:Labels
Reported: 2022-05-16 (May 16, 2022)
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020 Freightliner Cascadia, 2020-2022 Western Star 4700 and 5700, 2022 Western Star 4900, and 2020-2023 Freightliner New Cascadia vehicles. The Gross Axle Weight Rating (GAWR) listed on the Federal Certification Label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: Dealers will be replace the GAWR labels, free of charge. Owner notification letters were mailed July 14, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-933.
NHTSA campaign record ↗