2023 Volvo XC90: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
39 owner complaints analyzed
6 distinct recall campaigns
6,000 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 5 complaints include usable failure mileage.
Most common problems
Back Over Prevention: Rearview System Braking is the most frequently named component, appearing in 7 of 39 complaints (17.9%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 9 | 23.1% |
| Transmission and shifting | 3 | 7.7% |
| Electrical and battery issues | 3 | 7.7% |
| Engine operation | 1 | 2.6% |
| Steering behavior | 1 | 2.6% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Back Over Prevention: Rearview System Braking | 7 |
| Electrical System | 7 |
| Unknown Or Other | 7 |
| Back Over Prevention: Sensing System: Camera | 5 |
| Fuel/Propulsion System | 5 |
| Back Over Prevention: Warnings | 4 |
| Service Brakes | 4 |
| Forward Collision Avoidance: Automatic Emergency Braking | 3 |
Back Over Prevention: Rearview System Braking: 7; Electrical System: 7; Unknown Or Other: 7; Back Over Prevention: Sensing System: Camera: 5; Fuel/Propulsion System: 5; Back Over Prevention: Warnings: 4; Service Brakes: 4; Forward Collision Avoidance: Automatic Emergency Braking: 3
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 1 |
| 150,000 and above | 0 |
Under 25,000: 3; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 1; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (3). 34 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 10 |
| 2024 | 6 |
| 2025 | 20 |
| 2026 | 3 |
2023: 10; 2024: 6; 2025: 20; 2026: 3
Pattern summary
Back Over Prevention: Rearview System Braking leads the component reports. Braking behavior appears in 9 complaint narratives. Transmission and shifting appears in 3 complaint narratives. Electrical and battery issues appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11511753 · 2023-03-14 (March 14, 2023)
1)Rear 2nd row seat Creaking noises. I visited the dealer 3 times, showed evidence with video clips what I recorded, but they couldn't find the cause. I thought that replacing the entire seat was the best way, but the work was finished by applying lubricant only, and this phenomenon continues even after that. The noise disappears when the seat is folded and unfolded as a trial, but it reappears after a few days, and there is no noise when the passenger sits in the seats. These cases are mentioned in swedespeed.com, a user's Internet forum, b…
Owner-reported narrative. Look up ODI 11511753 at NHTSA ↗
Owner report 11513846 · 2023-03-26 (March 26, 2023)
The 2023 model features a push button to shift the vehicle into park. When pressing the button, the vehicle does NOT always shift into park. I’m not sure if it only registers with a certain force, but often I’ve pressed the button many times only to realize that I’m not in park as I remove my foot from the brake and propel forward. I’ve been keeping the ‘auto break’ feature on this way when it doesn’t switch into park at least the car doesn’t possibly roll into something I’m parked behind. When Parking permanently and shutting the vehicle off I…
Owner-reported narrative. Look up ODI 11513846 at NHTSA ↗
Owner report 11515127 · 2023-04-03 (April 3, 2023)
The contact owns a 2023 Volvo XC90. The contact stated that before exiting the vehicle, he pressed the park button and the vehicle inadvertently started to reverse. The vehicle was taken to a dealer where the vehicle was diagnosed but no cause for the failure was found. The contact stated that the gear shifter and parking brake failed to engage as needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,000.
Owner-reported narrative. 1,000 miles reported. Look up ODI 11515127 at NHTSA ↗
Owner report 11519908 · 2023-05-01 (May 1, 2023)
On April 29th 2023 while washing my Volvo XC90 I opened the trunk to clean out the crevasses around the car. As I continued to wipe down/dry the vehicle I placed my hand at the top of the trunk opening and moved my way downwards to wipe the bumper and side of car. Unfortunately, the handsfree tailgate feature activated and the trunk began to close on my hand. Due to my hand being so close to the the spring and the speed in which the trunk door closed I was unable to move my hand fast enough. My Middle, Index and pinky finger were all crushed i…
Owner-reported narrative. Look up ODI 11519908 at NHTSA ↗
Owner report 11526543 · 2023-06-12 (June 12, 2023)
1. When putting vehicle in reverse the backup camera has a slight delay which can cause serious accidents. I've never driven a vehicle with such delays. Needs to be checked out. 2. When putting vehicle in reverse, the backup camera comes up, ut if you press any button on the main screen the backup camera screen will go away. For example I press the AC button, the backup camera will disappear and the AC settings will come up. This causes a very dangerous situation. There isn't even a way to get back the camera view once you press anything on t…
Owner-reported narrative. Look up ODI 11526543 at NHTSA ↗
Owner report 11536197 · 2023-08-03 (August 3, 2023)
On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removin…
Owner-reported narrative. Look up ODI 11536197 at NHTSA ↗
Owner report 11536823 · 2023-08-07 (August 7, 2023)
This afternoon for no reason, the car flashed a non-stop message “Drive to workshop. Propulsion system Service urgent.” I drove about 3 minutes at 15 mph to get the car somewhere safe, all the while the engine not turning correctly and could not accelerate safely. This appears to be a VERY common and dangerous issue for Volvo hybrids and there was a recall last year. It clearly did not fix the issue though.
Owner-reported narrative. Look up ODI 11536823 at NHTSA ↗
Owner report 11543044 · 2023-09-06 (September 6, 2023)
The rearview camera on the Volvo continually freezes, is delayed to start or blacks out. Since I have had the car for the last year there have been multiple times a week where reverse is selected and the rearview camera loads, then when I start backing the camera image freezes two to three times before jumping and resuming normal operation. I've also experienced where the camera image is displayed, then the screen temporarily blacks out for a second and then the image is displayed again. This happen most notably when the car is unlocked and the…
Owner-reported narrative. Look up ODI 11543044 at NHTSA ↗
Recall history
6 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
22V793000 · Engine And Engine Cooling:Engine:Engine Control Module (Ecu/Ecm)
Reported: 2022-10-20 (October 20, 2022)
Volvo Car USA, LLC (Volvo Car) is recalling certain 2022-2023 S60, V60, S90L, XC60, and XC90 vehicles. An electronic control module (ECM) software error may prevent the combustion engine from starting, causing a loss of drive power.
Consequence: The vehicle may lose drive power as the high voltage battery is depleted, increasing the risk of a crash.
Remedy: Dealers will update the ECM software, free of charge. Owner notification letters are expected to be mailed December 8, 2022. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10198.
NHTSA campaign record ↗23V012000 · Service Brakes, Hydraulic
Reported: 2023-01-19 (January 19, 2023)
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic error in the Brake Control Module 2 (BCM2) may cause a loss of Antilock Brake System (ABS), Electronic Stability Control (ESC), and traction control.
Consequence: A reduction in brake support functions can increase the risk of a crash.
Remedy: Volvo will release an over-the-air (OTA) BCM2 software update, free of charge. Owner notification letters are expected to be mailed March 15, 2023. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10217.
NHTSA campaign record ↗23V188000 · Electrical System
Reported: 2023-03-22 (March 22, 2023)
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).
Consequence: The false warning message could prevent the detection of an actual e-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.
Remedy: Dealers will update the telematics and connectivity antenna module (TCAM) software, free of charge. Owner notification letters are expected to be mailed May 16, 2023. Owners may contact Volvo Car's customer service 1-800-458-1552. Volvo Car's number for this recall is R10225.
NHTSA campaign record ↗23V827000 · Seat Belts:Critical Fasteners
Reported: 2023-12-07 (December 7, 2023)
Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.
Consequence: An improperly tightened seat belt buckle may not restrain an occupant as intended, increasing their risk of injury during a crash.
Remedy: Dealers will inspect and tighten the second-row seat belt buckle anchorage bolts, as necessary, free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10259.
NHTSA campaign record ↗25V282000 · Back Over Prevention:Software
Reported: 2025-05-08 (May 8, 2025)
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2025 S90, V90CC, C40, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40 and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed June 27, 2025. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10320.
NHTSA campaign record ↗25V908000 · Back Over Prevention:Software
Reported: 2025-12-23 (December 23, 2025)
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2025 XC40, 2022 V90, 2022-2024 C40BEV, 2022-2025 S90, V90CC, XC60, 2023-2025 S60, V60, V60CC, XC90, and 2025 EC40, and EX40 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A rearview camera image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 24, 2026. Owners may contact Volvo Car’s customer service at 1-800-458-1552. Volvo Car's number for this recall is R10333. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 16, 2026. This recall replaces previous NHTSA recall number 25V282. Vehicles previously repaired under recall 25V282 will need to have the new remedy performed.
NHTSA campaign record ↗