2020 Volvo S60: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
11 owner complaints analyzed
4 distinct recall campaigns
11,750 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 4 complaints include usable failure mileage.
Most common problems
Service Brakes is the most frequently named component, appearing in 5 of 11 complaints (45.5%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 5 | 45.5% |
| Electrical and battery issues | 2 | 18.2% |
| Steering behavior | 2 | 18.2% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Service Brakes | 5 |
| Electrical System | 3 |
| Steering | 3 |
| Forward Collision Avoidance: Automatic Emergency Braking | 2 |
| Suspension | 2 |
| Vehicle Speed Control | 2 |
| Engine | 1 |
| Forward Collision Avoidance | 1 |
Service Brakes: 5; Electrical System: 3; Steering: 3; Forward Collision Avoidance: Automatic Emergency Braking: 2; Suspension: 2; Vehicle Speed Control: 2; Engine: 1; Forward Collision Avoidance: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 4; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (4). 7 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2020 | 1 |
| 2021 | 5 |
| 2022 | 1 |
| 2025 | 2 |
| 2026 | 2 |
2020: 1; 2021: 5; 2022: 1; 2025: 2; 2026: 2
Pattern summary
Service Brakes leads the component reports. Braking behavior appears in 5 complaint narratives. Electrical and battery issues appears in 2 complaint narratives. Steering behavior appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11297043 · 2020-01-04 (January 4, 2020)
'THE BRAKE FLUID IS LOW STOP SAFELY' MESSAGE CAME ON AT LESS THAN 87 MILES ON THE ODOMETER WHILE THE ENGINE WAS RUNNING ON MY DRIVEWAY. A VOLVO DEALER STATED THE FOLLOWING: FLUID WAS LOW NO EXTERNAL LEAK FOUND TOPPED OFF BRAKE FLUID TO FULL MARK 'THE BRAKE FLUID IS LOW STOP SAFELY' MESSAGE CAME ON AGAIN AT LESS THAN 191 MILES ON THE ODOMETER WHILE I WAS DRIVING ON A LOCAL ROAD AT ABOUT 35 MILES AN HOUR SPEED.
Owner-reported narrative. 190 miles reported. Look up ODI 11297043 at NHTSA ↗
Owner report 11388041 · 2021-01-12 (January 12, 2021)
2020 VOLVO S60. CONSUMER WRITES IN REGARDS TO DISSATISFACTION WITH TIRE PRESSURE MONITORING SYSTEM. *LD *JS
Owner-reported narrative. Look up ODI 11388041 at NHTSA ↗
Owner report 11394308 · 2021-02-02 (February 2, 2021)
MY 2020 S60 T5 R-DESIGN HAD 3 BROKEN SENSORS, A SAFETY RECALL, MALFUNCTIONING BRAKES WHICH CAUSED THE CAR TO VEER, AND MOST RECENTLY A LEAKING A/C HOSE. ALL PROBLEMS FROM THE FACTORY (OUT OF THIN AIR) WITHIN THE FIRST 12 MONTHS OF MY LEASE. AFTER NUMEROUS COMPLAINTS TO VOLVO CAR USA, I WAS OFFERED A GENERIC AND DISMISSIVE ANSWER THAT VOLVO 'IS NOT IN THE POSITION' TO OFFER A TRADE ASSIST OR ANY HELP. NO EXPLANATION TO A LOYAL VOLVO CUSTOMER. THEY'RE SIMPLY 'SORRY' THAT I HAD TO TAKE OFF WORK TO SERVICE THEIR CAR AND WAS TOLD TO UBER HOME (NO C…
Owner-reported narrative. 7,500 miles reported. Look up ODI 11394308 at NHTSA ↗
Owner report 11416437 · 2021-05-13 (May 13, 2021)
2020 VOLVO S60 T-6 R WENT IN FOR SERVICE AT VOLVO DEALER, 5/12/21, MILEAGE 24,018. TECHNICIAN NOTED REAR BRAKES LESS THAN 2MM & ROTORS GROOVED, NEEDS TO BE REPLACED. I WAS TOLD THIS IS NOT UNDER WARRANTY, IT'S NORMAL WEAR. THIS VEHICLE HAD SERVICE AT THE SAME DEALER ON 12/8/20, MILEAGE 16,952 THE SERVICE REPORT STATED, "BRAKES IN THE GREEN 7MM OR MORE". THE VEHICLE IS DRIVEN HIGHWAY MILES MAINLY, REGARDLESS OF THAT FACT, BRAKE PADS DON'T NOT WEAR DOWN 5MM IN 7,000 MILES ON A NEW CAR UNLESS THERE'S AN UNDERLYING PROBLEM, THERE HAS ALREADY BEEN A…
Owner-reported narrative. 24,018 miles reported. Look up ODI 11416437 at NHTSA ↗
Owner report 11421793 · 2021-06-22 (June 22, 2021)
I turned the car on and got an error message that said the turn indicator system failed. After trying to clear the message from the dash using the button on the steering wheel, I discovered that nothing on the steering wheel was working, including the windshield wipers or any buttons on the steering wheel. I called the manufacturer and they told me not to drive it and they towed it to the dealer. The dealer said they had see this before as either a software issue or electrical issue and would need to replace the stalks and buttons.
Owner-reported narrative. Look up ODI 11421793 at NHTSA ↗
Owner report 11443977 · 2021-12-16 (December 16, 2021)
Ongoing Problem as mentioned in Volvo's Technical Journal "Speed Dependent Vibrations at Highway Speeds" Ref No: TJ 20803.20.0 . At any speed of 75 mph and above the front continuously vibrates. The tires have been replaced two times in less than 2 weeks and road forced balanced by the dealership twice. The vibration does not go away. The dealership does not want to address the issue. The car is NEW.
Owner-reported narrative. Look up ODI 11443977 at NHTSA ↗
Owner report 11470504 · 2022-06-22 (June 22, 2022)
It is unknown what caused this issue but ever since I bought my vehicle on April 5, 2021, I have been experiencing vibration issues when driving between 65-75 MPH. I have had my vehicle inspected at multiple Volvo Service Centers across Texas and no one can seem to figure out what is causing the vibration issues. My front rotors have been replaced 3 TIMES, my rear rotors have been replaced once, I have had multiple tire rotations, alignments and balancing from Volvo Service Centers and even from Discount Tire. With all of these items serviced/r…
Owner-reported narrative. Look up ODI 11470504 at NHTSA ↗
Owner report 11633726 · 2025-01-02 (January 2, 2025)
The contact owns a 2020 Volvo S60. The contact stated that while at a stop light, the vehicle erroneously drove forward and crashed into a second vehicle. The contact indicate that during the crash the collision avoidance feature did not activate. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The failure mileage was 16,000.
Owner-reported narrative. 16,000 miles reported. Look up ODI 11633726 at NHTSA ↗
Recall history
4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
20V144000 · Forward Collision Avoidance: Automatic Emergency Braking | Forward Collision Avoidance:Software:Pedestrian/Cyclist/Object/Obstacle/ Recognition
Reported: 2020-03-12 (March 12, 2020)
Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
Consequence: If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.
Remedy: Volvo will notify owners, and dealers will update the Active Safety Domain Master (ASDM) software, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R29998.
NHTSA campaign record ↗21V414000 · Fuel System, Gasoline:Delivery:Fuel Pump | Electrical System:Wiring:Fuses And Circuit Breakers
Reported: 2021-06-02 (June 2, 2021)
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.
Consequence: Failure of the low-pressure fuel pump can cause a stall, increasing the risk of a crash.
Remedy: Dealers will replace the fuse, free of charge. Owner notification letters were mailed July 2, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car's number for this recall is R10100.
NHTSA campaign record ↗23V780000 · Air Bags:Frontal
Reported: 2023-11-21 (November 21, 2023)
Volvo Car USA, LLC. (Volvo Car) is recalling certain 2019-2024 S60 vehicles. The passenger air bag may not be secured properly, which can cause the air bag to deploy improperly.
Consequence: An air bag that does not deploy properly in a crash increases the risk of injury.
Remedy: Dealers will inspect and tighten the bolts securing the passenger air bag, as necessary, free of charge. Owner notification letters were mailed January 5, 2024. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10254.
NHTSA campaign record ↗25V179000 · Electrical System:Propulsion System:Traction Battery | Electrical System:Software
Reported: 2025-03-24 (March 24, 2025)
Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.
Consequence: A short circuit in a high-voltage battery increases the risk of a fire.
Remedy: Owners are advised not to charge their vehicles until the remedy has been completed. Dealers will inspect and replace the high-voltage battery module as necessary. In addition, dealers will update the software to monitor the battery. All repairs will be performed free of charge. Owner notification letters were mailed May 28, 2025. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10312.
NHTSA campaign record ↗