2016 Volkswagen E-GOLF: complaints, problems and recalls

I BOUGHT A BRAND NEW E-GOLF, NOV 2015. DROVE IT 4 DAYS AND BROKE! IT'S BEEN 1 MONTH IN THE SHOP AND STILL NOT REPAIRED. VOLKSWAGEN AMERICA ANSWER (3RD WEEK) - WE WILL NEVER GIVE YOU A NEW CAR, THAT'S WHY IT HAS A WARRANTY. - WE WILL NOT GIVE YOUR MONEY BACK. - WE DON'T HAVE TO PROVIDE YOU A LOANER NOR PAY FOR YOUR TRANSPORTATION WHILE YOUR CAR IS BEING REPAIRED. - YOU WILL NOT GET COMPENSATED FOR ANYTHING. - YOU OWE US THIS MONTH LEASE PAYMENT, BTW! VOLKSWAGEN AMERICA ANSWER (4TH WEEK): WE ARE NOT ALLOWED TO TALK YOU. GET AN ATTORNEY TO R…

Owner-reported narrative. 280 miles reported. Look up ODI 10809150 at NHTSA ↗

VW E-GOLF ELECTRICAL VEHICLE DIED SUDDENLY WHILE DRIVING COMING TO AN ABRUPT STOP (AS IF THE BREAKS HAD BEEN FULLY APPLIED) WHILE ENTERING SINGLE LANE HIGHWAY ON-RAMP DURING MORNING RUSH HOUR. UNABLE TO ROLL THE CAR TO THE SIDE TO AVOID TRAFFIC. UNABLE TO EXIT THE CAR AS OTHER VEHICLES WERE SWERVING ON BOTH SIDES TO AVOID A COLLISION. TOOK OVER 20 MINUTES TO GET ASSISTANCE TO PULL THE CAR TO THE SIDE OF THE ROAD (THANKS TO A COURAGEOUS GOOD SAMARITAN) UNTIL POLICE AND TOW TRUCK ARRIVED OVER 35 MINUTES AFTER THE INCIDENT. VEHICLE WAS TOWED TO DE…

Owner-reported narrative. 1,456 miles reported. Look up ODI 10826003 at NHTSA ↗

I PULLED OUT OF MY OFFICE PARKING LOT AND AS I WAS TRYING TO CROSS INTO TRAFFIC GOING LEFT, MY CAR DIED, INSTRUMENT PANEL LIGHT UP LIKE A CHRISTMAS TREE, WITH A CAR HEADING MY WAY. BY LUCK I KNOCKED IT INTO NEUTRAL AND HAD ENOUGH MOMENTUM TO GET OUT OF THE WAY. BARELY ESCAPING AN ACCIDENT. AT ANY MOMENT IN THE FUTURE, I COULD SEE THIS ERROR AGAIN: "ELECTRICAL SYSTEM FAILURE: STOP!", WHICH KILLS THE MOTOR, AND MEANS NO BRAKE OR STEERING ASSISTANCE SYSTEM (POWER STEERING), AIRBAG, SAFETY BELT PRETENSIONER, AND OTHER VEHICLE SAFETY FEATURES.

Owner-reported narrative. 2,248 miles reported. Look up ODI 10838686 at NHTSA ↗

I WAS DRIVING BACK FROM WORK AFTER CHARGING 100%. AFTER I DROVE FOR ABOUT 10 MILES ON AN EXPRESSWAY (LAWRENCE), I STOPPED AT THE SIGNAL LIGHT. AFTER THE SIGNAL TURNED GREEN, I ACCELERATED THE CAR. IMMEDIATELY, ALARMS WENT OFF AND SAID ELECTRIC FAILURE. "ELECTRICAL SYSTEM FAILURE: STOP!". I STOPPED AND RESTARTED THE CAR. AGAIN THE SAME ERROR. IMMEDIATELY, I TURNED ON THE FLASH LIGHTS. CAR DIDNT MOVE AND CARDS BEHIND ME WERE HONKING THE HORN. I CALLED 911 AND POLICE CAME AND SAVED ME DRAGGING THE CAR TO THE SHOULDER. I COULDNT EVEN GET DO…

Owner-reported narrative. 1,500 miles reported. Look up ODI 10846369 at NHTSA ↗

TL* THE CONTACT OWNS A 2016 VOLKSWAGEN E-GOLF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V138000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE DEALER STATED THAT THEY COULD NOT PERFORM THE RECALL ON ELECTRIC VEHICLES. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD HAVE TO DRIVE THE VEHICLE TO ANOTHER STATE TO GET THE RECALL PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAI…

Owner-reported narrative. Look up ODI 10853253 at NHTSA ↗

ENGINE TURNS OFF AND CAR BRAKES TO AN ABRUPT STOP WHILE DRIVING IF "START ENGINE START" BUTTON IS PRESSED BY USER ERROR INSTEAD OF THE ADJACENT "MODE" BUTTON USED TO SELECT EITHER "NORMAL", "ECO", OR "ECO+" ENERGY LEVELS. 1. WHILE DRIVING AT LOW SPEED BOTH TIMES I HAVE TURNED OFF THE CAR WHILE IN MOTION ONCE PRIOR TO MAKING A LEFT TURN AND THEN THE SECOND TIME IN THE MIDDLE OF AN INTERSECTION WHICH WERE BOTH DANGEROUS SITUATIONS BUT THERE WAS NO ACCIDENT. 2. THE CAR ALWAYS STARTS IN NORMAL MODE SO IF ONE IS LOW ON RANGE AS I WAS BOTH TIMES…

Owner-reported narrative. 200 miles reported. Look up ODI 10910271 at NHTSA ↗

WITHOUT WARNING THE CAR DIED IN THE MIDDLE OF THE FREEWAY WHILE I WAS DRIVING. THE ENGINE WOULD NOT RESTART AND THE CAR HAD TO BE TOWED.

Owner-reported narrative. 600 miles reported. Look up ODI 10967595 at NHTSA ↗

WE WERE LIED TO BY THE DEALER ABOUT THE CARS HISTORY. WITH THIS CURRENT RECALL ON THE CAR, THE MAJOR REPAIR WE JUST HAD, THE FACT THAT VW DOESN'T HAVE TECHS IN THE AREA LIMITING OUR REPAIR ABILITY, AND THE FACT THAT ANY REPAIRS REQUIRE VW TO SEND IN TECHS TO THE AREA, PROLONGING THE TIME WITHOUT THE CAR, I ASKED VW TO DO A BUY BACK AS THERE IS NO FIX FOR THE RECALL. VW REFUSED TO BUY THE CAR BACK.

Owner-reported narrative. Look up ODI 11115450 at NHTSA ↗

Reported: 2016-03-07 (March 7, 2016)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015-2016 e-Golf vehicles manufactured May 21, 2014, to March 1, 2016. Oversensitive diagnostics for the high-voltage battery management system may falsely detect an electrical surge resulting in the vehicle's electric drive motor shutting down unexpectedly.

Consequence: An unexpected vehicle shutdown can increase the risk of a crash.

Remedy: Volkswagen has notified owners, and dealers will update the battery management software, free of charge. The recall began March 15, 2016. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 93B4.

Reported: 2016-06-24 (June 24, 2016)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016 CC vehicles manufactured January 12, 2016, to February 3, 2016, Golf R and Tiguan vehicles manufactured November 25, 2015, to January 28, 2016, and e-Golf vehicles manufactured November 25, 2015, to January 11, 2016. Vibrations, such as those created by opening and closing a vehicle door, may cause the rear child door locks to disengage, allowing a child to open a rear door while inside the vehicle.

Consequence: If an unrestrained child unexpectedly opens a door, they may fall from the vehicle increasing their risk of injury.

Remedy: Volkswagen will notify owners, and dealers will inspect, and if necessary, replace the child lock(s), free of charge. The recall began on August 22, 2016. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 58C9.

Reported: 2016-12-29 (December 29, 2016)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.

Consequence: In the event of a crash, if the air bags and/or the seat belt pretensioners do not inflate or function properly, the vehicle occupants have an increased risk of injury.

Remedy: Volkswagen and Audi will notify owners, and dealers will replace the affected air bags and seat belt pretensioners, free of charge. The recall began April 2017. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.

Reported: 2018-05-16 (May 16, 2018)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.

Reported: 2022-07-27 (July 27, 2022)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016 Audi TT Roadster, TT Coupe, S3 Sedan, R8 Coupe, A3 Sedan, A3 Etron, A3 Cabriolet, 2016 Golf Sportwagen, Golf R, Golf GTI, Golf A7, and E Golf vehicles. During air bag deployment, the front passenger air bag may explode or deploy improperly.

Consequence: An inflator explosion may result in sharp metal fragments striking occupants, resulting in serious injury or death. An improper air bag deployment may not properly restrain the occupant, increasing their risk of injury in a crash.

Remedy: Dealers will replace the front-passenger air bag module, free of charge. Owner notification letters were mailed December 16, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Audi's customer service at 1-800-253-2834. Volkswagen's number for this recall is 69DY and 61C1.