2020 Toyota PRIUS: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
14 owner complaints analyzed
0 distinct recall campaigns
12,850 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 5 complaints include usable failure mileage.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 5 of 14 complaints (35.7%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 5 | 35.7% |
| Transmission and shifting | 2 | 14.3% |
| Steering behavior | 1 | 7.1% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 5 |
| Service Brakes | 4 |
| Electrical System | 2 |
| Tires:Sidewall | 2 |
| Air Bags | 1 |
| Back Over Prevention: Warnings | 1 |
| Electronic Stability Control (Esc) | 1 |
| Engine | 1 |
Unknown Or Other: 5; Service Brakes: 4; Electrical System: 2; Tires:Sidewall: 2; Air Bags: 1; Back Over Prevention: Warnings: 1; Electronic Stability Control (Esc): 1; Engine: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 4; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (4). 9 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2020 | 5 |
| 2021 | 2 |
| 2022 | 2 |
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 2 |
2020: 5; 2021: 2; 2022: 2; 2023: 1; 2024: 2; 2025: 2
Pattern summary
Unknown Or Other leads the component reports. Braking behavior appears in 5 complaint narratives. Transmission and shifting appears in 2 complaint narratives. Steering behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11319576 · 2020-03-28 (March 28, 2020)
THE MULTI INFORMATION DISPLAY THAT SHOWS THE SPEED, FUEL, AND OTHER DRIVING METRICS STOPPED WORKING, I AM NOT ABLE TO SEE HOW FAST I AM GOING, HOW MUCH FUEL IS LEFT, ODOMETER OR OTHER ITEMS THAT IS DISPLAYED THERE.
Owner-reported narrative. 1,325 miles reported. Look up ODI 11319576 at NHTSA ↗
Owner report 11326556 · 2020-05-29 (May 29, 2020)
PROXIMITY SENSORS GENERATED AN ALERT THAT PARKING ASSISTANCE SENSORS NEEDED CLEANING DURING MODERATE RAIN CLEANING THE SENSORS DID NOT RESOLVE THE ISSUE. STOPPED AT DEALER TO HAVE IT CHECKED AND WAS ADVISED THAT THE SENSOR DO THAT IN INCLEMENT WEATHER AND I WOULD NEED TO LEARN TO LIVE WITH IT. IF IT WAS JUST THE PARKING SENSORS IT WOULD NOT BE AS SIGNIFICANT BUT I DID DETERMINE THE FRONT ACCIDENT ASSISTANCE DID NOT FUNCTION AS IT SHOULD HAVE - AS I APPROACHED A VEHICLE IN FRONT OF ME WITH CRUISE CONTROL THE SPEED REDUCTION THAT WAS SUPPOSE…
Owner-reported narrative. 12,850 miles reported. Look up ODI 11326556 at NHTSA ↗
Owner report 11348886 · 2020-08-12 (August 12, 2020)
MY DAD WAS DRIVING ON THE HIGHWAY. HE SAID THAT HE STEPPED ON THE BRAKES AND THE BRAKES DID NOT WORK. HE GOT INTO AN ACCIDENT IN WHICH THE ALL AIRBAGS WERE DEPLOYED AND THE CAR WAS TOTALED. THE CAR ONLY HAD 700 MILES. I BELIEVE THIS WAS THE SECOND TIME THAT MY DAD DROVE THIS CAR ON THE HIGHWAY. MY MOM, WHO WAS A PASSENGER, SAID THAT THE CAR ACCELERATED VERY QUICKLY. PRIOR TO PURCHASING THIS CAR, MY DAD HAD DRIVEN A PRIUS (2010 - 2012?), SO HE WAS VERY FAMILIAR WITH THE FEEL OF THE PRIUS. THE CLAIM # IS [XXX]. ATTACHED PLEASE FIND …
Owner-reported narrative. 700 miles reported. Look up ODI 11348886 at NHTSA ↗
Owner report 11361838 · 2020-10-02 (October 2, 2020)
2020 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO NEEDING TRANSMISSION REPAIR AFTER VEHICLE WAS TOWED. *LD THE CONSUMER STATED THE AXEL RODS, RIMS NEEDED TO BE REPAIRED/REPLACED, STEERING ISSUES,. REAR WHEEL ISSUES, AND BUMPER REPLACEMENT. *JS
Owner-reported narrative. Look up ODI 11361838 at NHTSA ↗
Owner report 11385018 · 2020-12-26 (December 26, 2020)
ORIGINAL TIRES FROM DEALERSHIP
Owner-reported narrative. 29,084 miles reported. Look up ODI 11385018 at NHTSA ↗
Owner report 11428132 · 2021-08-06 (August 6, 2021)
I was making a left turn into my subdivision after a full stop. My speed was no more than 5 MPH. The Toyota dealer informed me that the sidewall had blown and was not repairable. They had no definitive cause as to why the tire blew. The tire was retained by the dealer. The tire size is P 195/65R15 and is a Toyo NanoEnergy A41 Tire. It was original equipment on the Toyota Prius as built in Japan. I have found that the tire has no manufacturer's warranty. I just returned from a vacation three days ago driving from Hilton Head Island, SC. H…
Owner-reported narrative. Look up ODI 11428132 at NHTSA ↗
Owner report 11434231 · 2021-09-24 (September 24, 2021)
The contact owns a 2020 Toyota Prius. The contact stated that while, driving approximately 5 mph, making a right turn, the vehicle suddenly accelerated, jumped the curb, and crashed into the bushes. The brake pedal was applied however, failed to respond. There were no warning lights illuminated. There were no reported injuries, police report or air bag deployment. The vehicle was towed to an independent body shop. The vehicle was towed to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified however no fu…
Owner-reported narrative. 15,670 miles reported. Look up ODI 11434231 at NHTSA ↗
Owner report 11469447 · 2022-06-15 (June 15, 2022)
Ballooning on side wall of tire. When brought to dealer, they indicated that three other tires had same problem but not as obvious. Car had only 24k miles, with half these on these tires (rest on snow tires). Dealer reported that this was a serious danger.
Owner-reported narrative. Look up ODI 11469447 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.