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U.S. public vehicle records

2002 Toyota PRIUS: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

167 owner complaints analyzed

2 distinct recall campaigns

70,200 mi median reported failure mileage

Scope: 2002 model year. Data snapshot: . 130 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Steering is the most frequently named component, appearing in 57 of 167 complaints (34.1%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior8349.7%
Braking behavior2816.8%
Electrical and battery issues148.4%
Engine operation127.2%
Transmission and shifting53.0%
Fuel system concerns53.0%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Steering
57
Electrical System
13
Service Brakes, Hydraulic
13
Tires
12
Vehicle Speed Control
10
Steering:Electric Power Assist System
8
Steering:Rack And Pinion
8
Electrical System:12v/24v/48v Battery
5
Component breakdown data
CategoryCount
Steering57
Electrical System13
Service Brakes, Hydraulic13
Tires12
Vehicle Speed Control10
Steering:Electric Power Assist System8
Steering:Rack And Pinion8
Electrical System:12v/24v/48v Battery5

Steering: 57; Electrical System: 13; Service Brakes, Hydraulic: 13; Tires: 12; Vehicle Speed Control: 10; Steering:Electric Power Assist System: 8; Steering:Rack And Pinion: 8; Electrical System:12v/24v/48v Battery: 5

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
25
25,000 to 49,999
25
50,000 to 74,999
18
75,000 to 99,999
20
100,000 to 149,999
30
150,000 and above
12
Reported problems by failure mileage data
CategoryCount
Under 25,00025
25,000 to 49,99925
50,000 to 74,99918
75,000 to 99,99920
100,000 to 149,99930
150,000 and above12

Under 25,000: 25; 25,000 to 49,999: 25; 50,000 to 74,999: 18; 75,000 to 99,999: 20; 100,000 to 149,999: 30; 150,000 and above: 12

100,000 to 149,999 miles has the most reports with usable mileage (30). 37 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2002
10
2003
14
2004
12
2005
11
2006
11
2007
9
2008
6
2009
11
2010
33
2011
7
2012
4
2013
13
2014
5
2015
5
2016
4
2017
1
2018
1
2019
4
2020
4
2022
1
2023
1
Complaints over time data
CategoryCount
200210
200314
200412
200511
200611
20079
20086
200911
201033
20117
20124
201313
20145
20155
20164
20171
20181
20194
20204
20221
20231

2002: 10; 2003: 14; 2004: 12; 2005: 11; 2006: 11; 2007: 9; 2008: 6; 2009: 11; 2010: 33; 2011: 7; 2012: 4; 2013: 13; 2014: 5; 2015: 5; 2016: 4; 2017: 1; 2018: 1; 2019: 4; 2020: 4; 2022: 1; 2023: 1

Pattern summary

Steering leads the component reports. Steering behavior appears in 83 complaint narratives. Braking behavior appears in 28 complaint narratives. Electrical and battery issues appears in 14 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10000827 · 2003-01-08 (January 8, 2003)

I JUNE OF 2202 I BOUGHT TOYOTA PRIUS. I WAS GETTING 44MPG ON THE HIGHWAY AND 49 IN THE CITY. THEN THE COLD WEATHER COMES AND NOW I GET ONLY 35MPG IN THE CITY THAT IS A DROP OF OVER 28%. I HAVE TAKEN IT BACK TWICE TO THE DEALER AND THEY SUPPOSELY SCOPE IT AND SAID THAT THERE WAS NOTHING WRONG AND THAT THE COLD WEATHER WAS THE PROBLEM. I TOLD THEM THAT THEIR EXCUSE WAS LAME AND THAT WAS NOT EXCEPTABLE. IF A CARS GAS MILEAGE DROPS THAT DRAMACTICLY THERE HAS TO BE A PROBLEM OR THEIR IS A MANUFACTURING DEFECT. THERE SHOULD NOT BE A 28% DR…

Owner-reported narrative. 7,000 miles reported. Look up ODI 10000827 at NHTSA ↗

Owner report 10014314 · 2003-04-12 (April 12, 2003)

TWO BRIDGESTONE POTENZA RE92 [P175/65 R14 84S, DOT EL(PJDH4801] TIRES FAILED ON MY 2002 PRIUS WITHIN ONE WEEK. THESE ARE THE TIRES INSTALLED ON THE VEHICLE WHEN WE BOUGHT IT. OUR VEHICLE CURRENTLY HAS SLIGHTLY LESS THAN 25,000 MILES ON THE ODOMETER AND IS DRIVEN PRIMARILY FOR COMMUTING ON FREEWAYS. WE DISCOVERED THE RIGHT FRONT TIRE EXTREMELY LOW ON AIR WHEN RETURNING TO A PARKING GARAGE ON 4/12/03. AS WE WERE UNABLE TO LOCATE A GAS STATION MY HUSBAND CHANGED THE FAILED TIRE WITH THE TEMPORARY TIRE AND HAD THE THE FAILED TIRE REPAIRED THE NEXT …

Owner-reported narrative. 23,600 miles reported. Look up ODI 10014314 at NHTSA ↗

Owner report 10019719 · 2003-06-26 (June 26, 2003)

WHILE DRIVING THE VEHICLE STALLED. IT WAS DIFFICULT TO GET THE VEHICLE RESTARTED. *NLM ON SEVERAL OCCASIONS, THE VEHICLE STALLED OUT. VEHICLE STALLED OUT FOUR TIMES, AND THE LAST TIME IT CAUSED AN ACCIDENT AND THE AIR BAGS DID NOT DEPLOY. *TT *JB

Owner-reported narrative. 11,000 miles reported. Look up ODI 10019719 at NHTSA ↗

Owner report 10021367 · 2003-06-10 (June 10, 2003)

POWER STEERING GEAR ASSEMBLY (RACK AND PENION) IS FAILING. CAR SHAKES WHEN TURNING AND BACKING UP.EXTENDED WARRANTY COMPANY REFUSES TO COVER UNTIL SYSTEM COMPLETELY FAILS OR IT BECAMES A "SAFETY ISSUE".*AK

Owner-reported narrative. 36,000 miles reported. Look up ODI 10021367 at NHTSA ↗

Owner report 10023675 · 2003-06-24 (June 24, 2003)

PREMATURE TIRE WEAR. *JB

Owner-reported narrative. Look up ODI 10023675 at NHTSA ↗

Owner report 10029432 · 2003-07-16 (July 16, 2003)

WHILE DRIVING AND TURNING EITHER WAY LEFT O RIGHT STEERING SHAKING VIOLENTLY. DEALER HAS INSPECTED AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM.*AK

Owner-reported narrative. Look up ODI 10029432 at NHTSA ↗

Owner report 10030871 · 2003-08-05 (August 5, 2003)

THE STEERING WHEEL SHAKES AND SHUTTERS DURING LOW SPEED DRIVING, ESPECIALLY IN REVERSE, ON MY 2002 TOYOTA PRIUS.*AK

Owner-reported narrative. Look up ODI 10030871 at NHTSA ↗

Owner report 10034551 · 2003-08-25 (August 25, 2003)

TWO FRONT TIRES WORE OUT PREMATURELY. DEALER SAYS THE REMEDY FOR THIS PROBLEM IS TO ROTATE THE TIRES AND KEEP THE APPROPRIATE TIRE PRESSURE. *AK

Owner-reported narrative. 20,000 miles reported. Look up ODI 10034551 at NHTSA ↗

Recall history

2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

06V266000 · Engine And Engine Cooling

Reported: 2006-07-19 (July 19, 2006)

ON CERTAIN PASSENGER VEHICLES, DUE TO IMPROPER MOLDING OF THE RESIN BODY OF THE CRANKSHAFT POSITION SENOR INSTALLED ON THE ENGINE BLOCK, ENGINE OIL MAY PENETRATE THE SEAL AND ENTER THE SENSOR WIRING CONNECTOR. THE WIRE HARNESS CONNECTOR MAY NOT BE SUFFICIENTLY ATTACHED TO THE LOCKING TAB OF THE SENSOR WIRING CONNECTOR.

Consequence: ENGINE OIL INSIDE THE SENSOR WIRING CONNECTOR COULD CAUSE EXPANSION DUE TO THE HEAT OF THE ENGINE AND COULD DEFORM THE SENSOR WIRING CONNECTOR. THE CONNECTOR MAY BECOME DISCONNECTED, WHICH COULD CAUSE THE ENGINE TO STALL WHILE DRIVING AND NOT BE ABLE TO BE RESTARTED INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR FREE OF CHARGE. THE RECALL BEGAN ON JULY 26, 2006. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

NHTSA campaign record ↗
11V304000 · Steering:Electric Power Assist System

Reported: 2011-06-01 (June 1, 2011)

TOYOTA IS RECALLING CERTAIN MODEL YEAR 2001 THROUGH 2003 PRIUS PASSENGER CARS MANUFACTURED FROM JANUARY 28, 2000, THROUGH MAY 30, 2003. THE STEERING LINKAGE MAY LOOSEN, RESULTING IN REDUCED ELECTRIC STEERING ASSISTANCE WHEN MAKING A LEFT TURN.

Consequence: LOSS OF POWER STEERING, PARTICULARLY WHEN AN OPERATOR IS ACTIVELY INTENDING TO STEER THE VEHICLE, MAY INCREASE THE RISK OF A CRASH.

Remedy: TOYOTA WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE NUTS IN THE STEERING LINKAGE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 8, 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

NHTSA campaign record ↗