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2009 Toyota HIGHLANDER: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

134 owner complaints analyzed

9 distinct recall campaigns

60,000 mi median reported failure mileage

Scope: 2009 model year. Data snapshot: . 105 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Engine is the most frequently named component, appearing in 23 of 134 complaints (17.2%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior3626.9%
Steering behavior107.5%
Electrical and battery issues86.0%
Transmission and shifting32.2%
Engine operation21.5%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Engine
23
Service Brakes
21
Electrical System
19
Steering
11
Structure:Body
11
Vehicle Speed Control
10
Air Bags
6
Unknown Or Other
6
Component breakdown data
CategoryCount
Engine23
Service Brakes21
Electrical System19
Steering11
Structure:Body11
Vehicle Speed Control10
Air Bags6
Unknown Or Other6

Engine: 23; Service Brakes: 21; Electrical System: 19; Steering: 11; Structure:Body: 11; Vehicle Speed Control: 10; Air Bags: 6; Unknown Or Other: 6

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
31
25,000 to 49,999
12
50,000 to 74,999
16
75,000 to 99,999
17
100,000 to 149,999
19
150,000 and above
10
Reported problems by failure mileage data
CategoryCount
Under 25,00031
25,000 to 49,99912
50,000 to 74,99916
75,000 to 99,99917
100,000 to 149,99919
150,000 and above10

Under 25,000: 31; 25,000 to 49,999: 12; 50,000 to 74,999: 16; 75,000 to 99,999: 17; 100,000 to 149,999: 19; 150,000 and above: 10

Under 25,000 miles has the most reports with usable mileage (31). 29 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2009
4
2010
21
2011
4
2012
5
2013
12
2014
9
2015
17
2016
5
2017
8
2018
7
2019
13
2020
8
2021
4
2022
6
2023
4
2024
5
2025
2
Complaints over time data
CategoryCount
20094
201021
20114
20125
201312
20149
201517
20165
20178
20187
201913
20208
20214
20226
20234
20245
20252

2009: 4; 2010: 21; 2011: 4; 2012: 5; 2013: 12; 2014: 9; 2015: 17; 2016: 5; 2017: 8; 2018: 7; 2019: 13; 2020: 8; 2021: 4; 2022: 6; 2023: 4; 2024: 5; 2025: 2

Pattern summary

Engine leads the component reports. Braking behavior appears in 36 complaint narratives. Steering behavior appears in 10 complaint narratives. Electrical and battery issues appears in 8 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10263737 · 2009-03-31 (March 31, 2009)

I INSTALLED WINTER TIRES AND WHEELS WITH OEM TPMS AND WAS NOT ABLE TO RESET THE CAR TO RECOGNIZE THESE NEW SENSORS. I'M TOLD THAT I HAVE TO HAVE THE DEALER RESET THE SYSTEM TWICE A YEAR WHEN I CHANGE WHEELS AND TIRES OR LET THE SYSTEM READ FAILURE UNTIL I SWAP BACK THE ORIGINAL WHEELS AND TIRES. THE CAR IS A TOYOTA HIGHLANDER. I THINK THE TPMS IS A GREAT SYSTEM BUT THE MANUFACTURES NEED TO UPDATE THE CARS SOFTWARE TO ALLOW THE DRIVER TO UPDATE THE SYSTEM. THE DEALER CHARGES 125.00 EACH TIME FOR THIS SERVICE. THE LAW MANDATING TPMS DIDN'T …

Owner-reported narrative. Look up ODI 10263737 at NHTSA ↗

Owner report 10279530 · 2009-08-05 (August 5, 2009)

MY 2009 TOYOTA HIGHLANDER WITH KEYLESS START ALLOWS THE VEHICLE TO SHUT OFF WHEN NOT IN PARK AND THE VEHICLE STARTS MOVING. IT ALSO WILL TURN OFF IN REVERSE, OR NEUTRAL AND WILL TURN BACK ON IN NEUTRAL AND WILL ALSO TURN OFF IN DRIVE. THIS DOES NOT FEEL SAFE AND SHOULD BE IMMEDIATELY INVESTIGATED. THE VEHICLE SHOULD HAVE TO BE IN PARK TO TURN OFF AND START LIKE ALL OTHER CARS WITH KEYS TO START THE VEHICLE. LOCAL DEALER INVESTIGATED BUT SAID ALL KEYLESS START VEHICLES OPERATE THIS WAY AND DIDN'T INDICATE THERE WAS A FIX TO THE SITUATION. *…

Owner-reported narrative. 1,030 miles reported. Look up ODI 10279530 at NHTSA ↗

Owner report 10292349 · 2009-11-16 (November 16, 2009)

ACCELERATOR STUCK ALL THE WAY TO FLOOR ON 2009 TOYOTA HIGHLANDER WHILE VACATIONING IN TENNESSEE ON I40. HAD TO WEAVE THRU TRAFFIC TO SHOULDER WHILE TRAVELING TOWARDS 100 MPH, MASHING FULL FORCE TO THE FLOOR ALL THE TIME DURING INCIDENT. VERY FRIGHTENING. CAR IS PRESENTLY RETURNED TO DEALERSHIP, BUT NO ACTION HAS BEEN TAKEN & THEY CAN'T FIND "ANYTHING WRONG." I AM AFRAID TO DRIVE THE VEHICLE NOW. THIS WAS A LIFE THREATENING EVENT, BUT I DON'T FEEL TOYOTA IS TREATING AS SUCH. I AM TRYING TO FIND SOME HELP AS TO WHAT TO DO. IT HAS ONLY HAPPENED …

Owner-reported narrative. 7,000 miles reported. Look up ODI 10292349 at NHTSA ↗

Owner report 10293809 · 2009-11-29 (November 29, 2009)

I PURCHASED A 2009 TOYOTA HIGHLANDER, IN FEBRUARY 2009. ON JUNE 1, 2009, I WAS NORTHEAST OF ROCKVILLE, INDIANA ON HIGHWAY 47 IN THIS TOYOTA HIGHLANDER. I APPROACHED A SLOW MOVING VEHICLE ON A STRAIGHT SECTION OF ROADWAY AND PASSED THE VEHICLE. AS I WAS PASSING I FELT LIKE THE CAR WAS GOING FASTER THAN I WAS ACCELERATING. WHEN I PULLED BACK INTO THE RIGHT LANE THE CAR WAS GOING EVEN FASTER AND I REALIZED THAT THE CAR WAS ACCELERATING ON ITS OWN. LUCKILY, I WAS STILL ON A LONG STRAIGHT SECTION OF THE ROAD AND HAD SOME TIME. I FIRST TRIED TO BR…

Owner-reported narrative. 4,648 miles reported. Look up ODI 10293809 at NHTSA ↗

Owner report 10302531 · 2010-01-27 (January 27, 2010)

2009 TOYOTA HIGHLAND HAD BEEN DRIVED FOR ABOUT 10 MINUTES, PARKED, LOCKED AT 7:25 AM ON JAN 22, 2010. APPROXIMATELY 20 MINUTES LATER A 6TH FT HIGH FLAMES WERE DISCOVERED BY THE OWNER COMING FROM THE ENGINE. SOMEONE HAD ALREADY REPORTED THE FIRE AND THE FIRE DEPARTMENT RESPONDED BY 7:50 AM.*CW

Owner-reported narrative. 11,000 miles reported. Look up ODI 10302531 at NHTSA ↗

Owner report 10302943 · 2010-01-28 (January 28, 2010)

TL*THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER WITH MCNEIL WEATHER TECH FLOOR MATS WITH PART NUMBER 44115-1-2-3. WHILE DRIVING 65 MPH HE ATTEMPTED TO ACCELERATE TO PASS A VEHICLE AND NOTICED THAT THE FLOOR MAT BECAME STUCK BEHIND THE ACCELERATOR PEDAL CAUSING THE VEHICLE TO CONTINUALLY ACCELERATE. THE CONTACT WAS ABLE TO RELEASE THE FLOOR MAT WHICH ALLOWED THE PEDAL TO RELEASE. THE FLOOR MAT HAS NOT BEEN CONFIRMED AS THE CAUSE OF THE FAILURE BY A DEALER. THERE WERE NO PRIOR WARNINGS. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.

Owner-reported narrative. Look up ODI 10302943 at NHTSA ↗

Owner report 10302947 · 2010-01-28 (January 28, 2010)

AS PUBLISHED BY MEDIA, MY 2009 TOYOTA HIGHLANDER WAS SUBJECT TO A RECALL BY TOYOTA DUE TO RECENT ACCIDENTS MAKING THE CAR ACCELERATE DUE TO (APPARENTLY) STUCK-UP GAS PEDAL). I CALLED UP COBB COUNTY TOYOTA IN KENNESSAW GA TO CONFIRM IF I NEED TO BRING MY CAR BACK TO THEIR SERVICE CENTER. THEY SAID "YES" AND THE ONLY THING THAT THEY WOULD BE CHECKING IS MY CAR'S FLOORMATTING, WHICH WOULD TAKE THEM ONLY A COUPLE OF MINUTES. MY CONCERN IS THAT WHAT IF IT IS NOT ONLY THE FLOORMATTING THAT MAKES THE GAS PEDAL STUCK UP AND TRIGGER UNCONTROLLA…

Owner-reported narrative. 16,000 miles reported. Look up ODI 10302947 at NHTSA ↗

Owner report 10302993 · 2010-01-28 (January 28, 2010)

CONDENSATION OCCURS INSIDE THE TAIL LIGHTS ASSEMBLY WHEN CAR WASHING DURING COLD WEATHER. CONDENSATION IS ALSO DEVELOPED INSIDE THE TAIL LIGHTS WHEN THE TEMPERATURE GETS LOW. *CW

Owner-reported narrative. 8,500 miles reported. Look up ODI 10302993 at NHTSA ↗

Recall history

9 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

09V223000 · Equipment:Other:Labels

Reported: 2009-06-15 (June 15, 2009)

TOYOTA IS RECALLING 27,080 MODEL YEAR 2005 THROUGH 2010 PASSENGER CARS BUILT FROM SEPTEMBER 1, 2005 TO MAY 4, 2009. THESE VEHICLES WERE NOT EQUIPPED WITH LOAD CARRYING CAPACITY MODIFICATION LABELS WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS."

Consequence: INCORRECT LOAD CARRYING CAPACITY MODIFICATION LABELS COULD RESULT IN THE VEHICLE BEING OVERLOADED, INCREASING THE RISK OF A CRASH.

Remedy: TOYOTA WILL NOTIFY OWNERS AND PROVIDE THEM WITH A NEW, ACCURATE LABEL TO BE INSTALLED OVER THE INACCURATE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2009. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371.

NHTSA campaign record ↗
10V023000 · Vehicle Speed Control:Accelerator Pedal

Reported: 2010-01-27 (January 27, 2010)

TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008-2010 HIGHLANDER, MODEL YEAR 2009-2010 COROLLA, VENZA AND MATRIX PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT. THIS RECALL IS AN EXPANSION OF A CAMPAIGN OF 3.8 MILLION OTHER TOYOTA VEHICLES ANNOUNCED IN 2009 FOR THE SAME ISSUE (SEE 09V-388).

Consequence: A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.

Remedy: TOYOTA WILL MODIFY OR REPLACE THE ACCELERATOR PEDALS ON THE SUBJECT VEHICLES. FLOOR SURFACE MODIFICATIONS ARE ALSO BEING CONSIDERED AND WILL BE INCLUDED FOR ANY MODEL FOR WHICH IT IS DEEMED APPROPRIATE. INITIALLY, DEALERS WILL BE INSTRUCTED ON HOW TO RESHAPE THE ACCELERATOR PEDAL FOR THE REPAIR. AS REPLACEMENT PARTS WITH THE SAME SHAPE AS THE MODIFIED PEDAL BECOME AVAILABLE, THEY WILL BE MADE AVAILABLE TO THE DEALERS FOR THE REPAIR. CUSTOMERS WHO HAVE HAD THE PEDAL RESHAPE REMEDY COMPLETED WILL HAVE THE OPPORTUNITY TO RECEIVE A NEW PEDAL IF THEY DESIRE, AFTER REPLACEMENT PEDALS BECOME AVAILABLE. IN ADDITION, TOYOTA WILL REPLACE ANY TOYOTA ALL-WEATHER FLOOR MAT IN A SUBJECT VEHICLE WITH A NEWLY DESIGNED MAT, FREE OF CHARGE. FOR THOSE CUSTOMERS WHO HAVE THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT BUT DO NOT NEED OR WANT THE NEWLY DESIGNED ALL-WEATHER FLOOR MAT, TOYOTA WILL RECOVER THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT AND REIMBURSE ITS PRICE. THE SAFETY RECALL BEGAN MARCH 30, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

NHTSA campaign record ↗
10V035000 · Equipment:Other:Labels

Reported: 2010-02-03 (February 3, 2010)

GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.

Consequence: THIS DOES NOT MEET THE STANDARD REQUIREMENTS.

Remedy: DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.

NHTSA campaign record ↗
10V036000 · Equipment:Other:Labels

Reported: 2010-02-03 (February 3, 2010)

SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.

Consequence: A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.

Remedy: DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.

NHTSA campaign record ↗
13V014000 · Seats | Air Bags:Frontal:Sensor/Control Module-Inactive

Reported: 2013-01-16 (January 16, 2013)

Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.

Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.

Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.

NHTSA campaign record ↗
14V168000 · Air Bags:Frontal:Driver Side:Inflator Module

Reported: 2014-04-09 (April 9, 2014)

Toyota is recalling certain model year 2006-2008 RAV4, 2006-2010 Yaris, 2008-2010 Highlander, and 2009-2010 Tacoma, Corolla, Corolla Matrix and General Motors Pontiac Vibe vehicles. In the affected vehicles, the steering column assembly contains electrical connections to the driver's airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to the shape and location of the FFC's retainer, the FFC could become damaged when the steering wheel is turned.

Consequence: If the FFC is damaged, connectivity to the driver's air bag module could be lost and the air bag deactivated. The failure of the driver's air bag to deploy in the event of a crash that typically necessitates deployment increases the risk of injury to the driver.

Remedy: Toyota will notify the Toyota vehicle owners, and General Motors will notify the Pontiac Vibe owners. Toyota sent owners an interim notification letter in May 2014 to advise owners of the recall. Toyota will mail owners a second letter when remedy parts are available. General Motors sent Pontiac Vibe owners an Interim letter on June 20, 2014 notifying them that parts are currently unavailable. General Motors sent notices to the Pontiac Vibe owners on September 15, 2014, that a remedy is available. The recall began on October 27, 2014. Owners may contact Toyota at 1-800-331-4331. Owners may contact General Motors at 1-800-762-2737.

NHTSA campaign record ↗
14V743000 · Seats:Front Assembly:Seat Heater/Cooler

Reported: 2014-11-19 (November 19, 2014)

Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.

Consequence: Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.

Remedy: SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.

NHTSA campaign record ↗
15V689000 · Visibility:Power Window Devices And Controls

Reported: 2015-10-22 (October 22, 2015)

Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.

Consequence: If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.

Remedy: Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.

NHTSA campaign record ↗
16V396000 · Seats:Front Assembly:Seat Heater/Cooler

Reported: 2016-06-02 (June 2, 2016)

Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.

Consequence: If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.

Remedy: SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.

NHTSA campaign record ↗