2004 Toyota HIGHLANDER: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
286 owner complaints analyzed
5 distinct recall campaigns
53,126 mi median reported failure mileage
Scope: 2004 model year. Data snapshot: . 235 complaints include usable failure mileage.
Most common problems
Power Train:Automatic Transmission is the most frequently named component, appearing in 46 of 286 complaints (16.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 47 | 16.4% |
| Braking behavior | 46 | 16.1% |
| Transmission and shifting | 35 | 12.2% |
| Electrical and battery issues | 6 | 2.1% |
| Engine operation | 3 | 1.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train:Automatic Transmission | 46 |
| Vehicle Speed Control | 33 |
| Steering | 24 |
| Electrical System | 18 |
| Engine | 16 |
| Electronic Stability Control (Esc) | 15 |
| Engine And Engine Cooling | 10 |
| Visibility | 10 |
Power Train:Automatic Transmission: 46; Vehicle Speed Control: 33; Steering: 24; Electrical System: 18; Engine: 16; Electronic Stability Control (Esc): 15; Engine And Engine Cooling: 10; Visibility: 10
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 69 |
| 25,000 to 49,999 | 43 |
| 50,000 to 74,999 | 37 |
| 75,000 to 99,999 | 30 |
| 100,000 to 149,999 | 41 |
| 150,000 and above | 15 |
Under 25,000: 69; 25,000 to 49,999: 43; 50,000 to 74,999: 37; 75,000 to 99,999: 30; 100,000 to 149,999: 41; 150,000 and above: 15
Under 25,000 miles has the most reports with usable mileage (69). 51 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2004 | 38 |
| 2005 | 32 |
| 2006 | 24 |
| 2007 | 20 |
| 2008 | 20 |
| 2009 | 18 |
| 2010 | 41 |
| 2011 | 21 |
| 2012 | 18 |
| 2013 | 13 |
| 2014 | 12 |
| 2015 | 10 |
| 2016 | 8 |
| 2017 | 4 |
| 2018 | 1 |
| 2020 | 1 |
| 2021 | 1 |
| 2023 | 1 |
| 2024 | 2 |
| 2026 | 1 |
2004: 38; 2005: 32; 2006: 24; 2007: 20; 2008: 20; 2009: 18; 2010: 41; 2011: 21; 2012: 18; 2013: 13; 2014: 12; 2015: 10; 2016: 8; 2017: 4; 2018: 1; 2020: 1; 2021: 1; 2023: 1; 2024: 2; 2026: 1
Pattern summary
Power Train:Automatic Transmission leads the component reports. Steering behavior appears in 47 complaint narratives. Braking behavior appears in 46 complaint narratives. Transmission and shifting appears in 35 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10062206 · 2004-03-15 (March 15, 2004)
I HAVE A 2004 TOYOTA HIGHLANDER. ON MY WAY TO GEORGIA ON INTERSTATE 75, WHILE GOING 70 MILES PER HOUR, I ROLLED DOWN THE BACK WINDOWS.THE VEHICLE VIOLENTLY SHOOK AND THE PRESSURE INSIDE WAS PIERCING TO MY EARS, I FELT LIKE THE BACK REAR WINDOW WAS GOING TO BLOW OUT. THE VHEICLE SHOOK SO VIOLENTY, I HAD A VERY HARD TIME KEEPING UNDER CONTROL WHILE I ROLLED UP THE WINDOWS IT SCARED ME SO BAD, I ALMOST LOST CONTROL OF THE VEHICLE. I REQUESTED THAT THE DEALER (COURTESTY TOYOTA) PUT IN WIND BREAKS OR VENTS, OVER THE SIDE WINDOWS SO THAT I WAS…
Owner-reported narrative. 250 miles reported. Look up ODI 10062206 at NHTSA ↗
Owner report 10062599 · 2004-03-19 (March 19, 2004)
AIR BAGS FAILED TO DEPLOY. A NISSAN PATHFINDER CUT IN FRONT OF ME AND I CRASHED INTO HIM. I WAS DRIVING ABOUT 50 MPH WHEN HE SUDDENLY VEERED INTO MY LAND. I TRIED TO BRAKE, BUT THERE WASN'T TIME AND I HIT THE BACK OF HIS PATHFINDER AND THEN SPUN AROUND AND HIT THE GUARDRAIL. THE SEAT BELTS EXPLODED, BUT THE AIRBAGS DID NOT DEPLOY, UPON EITHER IMPACT. THE FIREMEN JUST SHOOK THEIR HEADS IN DISBELIEF AND MY CAR'S DAMAGE (~$9000). MY HIGHLANDER WAS SUPPOSED TO BE BACK TO ME IN 2-3 WEEKS, BUT IT HAS BEEN NINE WEEKS AND THE CAR STILL ISN'T FIXED DUE …
Owner-reported narrative. 2,500 miles reported. Look up ODI 10062599 at NHTSA ↗
Owner report 10066047 · 2004-04-13 (April 13, 2004)
UNINTENDED ACCELERATION PROBLEM, IN A BRAND NEW TOYOTA HIGHLANDER CAUSING AN ACCIDENT. (IT HAD THE SAME PROBLEM TWICE BEFORE)
Owner-reported narrative. 523 miles reported. Look up ODI 10066047 at NHTSA ↗
Owner report 10078895 · 2004-06-27 (June 27, 2004)
JACK SUPPLIED WITH VEHICLE IS INADEQUATE FOR SIZE/WEIGHT OF VEHICLE PARTICULARLY ON VEHICLES EQUIPPED WITH OPTIONAL 16" WHEELS. *JB
Owner-reported narrative. 5,800 miles reported. Look up ODI 10078895 at NHTSA ↗
Owner report 10082925 · 2004-07-29 (July 29, 2004)
THE NEW MODEL YEAR 04 TOYOTA HIGHLANDER SUV AND SIENNA VANS HAVE POORLY DESIGNED AND OR MISADJUSTED DAYTIME RUNNING LIGHTS, CAUSING BLINDING GLARE TO ON COMING DRIVERS, DRIVERS IN FRONT OF THESE VEHICLES AND PEDESTRIANS WALKING AT NIGHT. THESE EXCESSIVELY GLARING LIGHTS DISTRACT AND CAUSE EYE PAIN TO OTHER DRIVERS AND TEMPORARY BLINDNESS. THIS IS A SERIOUS SAFETY PROBLEM THAT NEEDS TO BE ADDRESSED ESPECIALLY FOR PEDESTRIANS WALKING AGAINST TRAFFIC AT NIGHT.*AK
Owner-reported narrative. 50 miles reported. Look up ODI 10082925 at NHTSA ↗
Owner report 10083154 · 2004-08-02 (August 2, 2004)
THE 1994 TOYOTA HIGHLANDER HAS A STRUCTURAL DEFECT THE CAN BE VERY DANGEROUS AND AT THE VERY LEAST UNACCEPTABLE FROM A QUALITY CONSUMER STANDPOINT. WHEN THE REAR WINDOW IS PUT DOWN IT CREATES A WIND NOISE AND VIBRATION THAT IS DANGEROUS TO THE PASSENGERS AND DRIVER. IT IS HARD TO IMAGINE THAT TOYOTA COULD LET THIS GO ON WITHOUT A RECALL OR AT THE VERY LEAST A WARNING AND A BETTER SOLUTION THAN "OPEN UP THE FRONT WINDOWS BEFORE OPERATING THE BACK ONES". AFTER JUST ONE MONTH OF OPERATION I AM REALLY QUESTIONING IF I WILL EVER OWN A TOYOTA AGAI…
Owner-reported narrative. 7 miles reported. Look up ODI 10083154 at NHTSA ↗
Owner report 10083782 · 2004-08-20 (August 20, 2004)
WHEN THE CONSUMER APPLIED THE BRAKES, THE PEDAL WENT TO THE FLOOR. THIS RESULTED IN THE CONSUMER'S VEHICLE REAR-ENDING ANOTHER VEHICLE. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP FOR INSPECTION. *AK IT WAS DETERMINED THAT THE BRAKE PIVOT BRACKET HAD BENT, CAUSING THE BRAKES TO FAIL. *SC *JB
Owner-reported narrative. 1,100 miles reported. Look up ODI 10083782 at NHTSA ↗
Owner report 10086822 · 2005-03-07 (March 7, 2005)
WE PURCHASED A 2004 V6/5 SPEED AUTO 2WD TOYOTA HIGHLANDER IN JUNE, 04. IT HAS A HESITATION PROBLEM WHICH CREATES A SAFETY HAZARD. IT LOSES POWER FOR SEVERAL SECONDS AFTER DECELERATING AND RE- ACCELERATING TO CHANGE LANES OR MAKE LEFT TURNS, THEREBY EXPOSING A POWERLESS, DECELERATING CAR TO ONCOMING TRAFFIC. HAVE TAKEN THE CAR TO THE DEALER TWICE. THEY CLAIM IT IS A DESIGN PROBLEM, THEY CANNOT FIX. THEY SAY IT OCCURS AS A RESULT OF THE ADAPTIVE LEARNING ALGORITHM IN THE ENGINE/TRANSMISSION PACKAGE. CHECK THE EDMONDS TOWN HALL BY SEARCHI…
Owner-reported narrative. 1,000 miles reported. Look up ODI 10086822 at NHTSA ↗
Recall history
5 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
04V181000 · Latches/Locks/Linkages:Doors:Latch
Reported: 2004-04-15 (April 15, 2004)
CERTAIN SPORT UTILITY VEHICLES HAVE A CHILD PROTECTION LOCK (CPL) SYSTEM ON BOTH OF THE REAR SIDE DOORS. WHEN AN OPERATOR OF THE VEHICLE CLOSES THE DOOR VERY HARD WITH THE CPL LEVER SET TO THE LOCK POSITION, THERE IS A POSSIBILITY THAT THE LEVER MAY CONTACT THE BODY PANEL, CAUSING THE CPL LEVER TO MOVE INTO THE UNLOCK POSITION.
Consequence: THIS CONDITION COULD ALLOW THE DOOR TO BE OPENED WITH THE INSIDE WHILE THE OPERATOR BELIEVES THAT THE CPL WAS ACTIVATED. IF THE DOOR WERE OPENED FROM THE INSIDE WHILE THE VEHICLE WAS IN MOTION, AN OCCUPANT COULD FALL OUT AND BE INJURED.
Remedy: DEALERS WILL SHORTEN THE CPL LEVER. OWNER NOTIFICATION BEGAN MAY 7, 2004. OWNERS SHOULD CONTACT TOYOTA AT 1-800-331-4331.
NHTSA campaign record ↗06V253000 · Vehicle Speed Control:Accelerator Pedal
Reported: 2006-07-13 (July 13, 2006)
ON CERTAIN SPORT UTILITY AND HYBRID VEHICLES, THE TWO RETAINING CLIPS FOR THE DRIVER'S SIDE FORWARD CENTER CONSOLE CAN BECOME LOOSE. IF BOTH CLIPS SEPARATE FROM THE FLOOR CARPET COVER, THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL, CAUSING INTERFERENCE WITH THE ACCELERATOR PEDAL ROD.
Consequence: THIS CONDITION MAY INTERFERE WITH THE ACCELERATOR PEDAL RETURNING TO THE IDLE POSITION INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE TWO FLOOR CARPET COVER RETAINING CLIPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 24, 2006, AND SHOULD BE COMPLETED BY EARLY SEPTEMBER 2006. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 OR LEXUS AT 1-800-255-3987.
NHTSA campaign record ↗10V499000 · Service Brakes, Hydraulic:Foundation Components:Master Cylinder
Reported: 2010-10-21 (October 21, 2010)
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2006 AVALON, MODEL YEAR 2004-2006 HIGHLANDER, MODEL YEAR 2004-2006 LEXUS RX, AND MODEL YEAR 2006 LEXUS GS AND IS VEHICLES. BRAKE FLUID CONTAINING POLYMERS IS USED THAT ACTS AS LUBRICANTS FOR CERTAIN BRAKE SYSTEM COMPONENTS. IF REPLACEMENT BRAKE FLUID IS USED THAT DOES NOT CONTAIN SUCH POLYMERS, OR THAT CONTAINS ONLY SMALL AMOUNTS, A PART OF THE RUBBER SEAL LOCATED AT THE REAR OF THE BRAKE MASTER CYLINDER MAY BECOME DRY, AND THE SEAL MAY CURL DURING MOVEMENT OF THE PISTON. IF THIS OCCURS, A SMALL AMOUNT OF BRAKE FLUID COULD SLOWLY LEAK FROM THE SEAL INTO THE BRAKE BOOSTER.
Consequence: A LEAK OF BRAKE FLUID COULD LEAD TO A CHANGE IN BRAKE PEDAL FEEL AND OVERTIME A DEGRADATION IN BRAKING PERFORMANCE INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE SEAL WITH A NEWLY DESIGNED ONE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 AND LEXUS AT 1-800-255-3987.
NHTSA campaign record ↗11V112000 · Vehicle Speed Control:Accelerator Pedal
Reported: 2011-02-24 (February 24, 2011)
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2006 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2004-2007 LEXUS RX330, RX350, AND RX400H VEHICLES. IF THE FORWARD RETENTION CLIP USED TO SECURE THE FLOOR CARPET COVER, WHICH IS LOCATED IN FRONT OF THE CENTER CONSOLE, IS NOT INSTALLED PROPERLY THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL AND INTERFERE WITH THE ACCELERATOR PEDAL ARM.
Consequence: IF THIS OCCURS, THE ACCELERATOR PEDAL MAY TEMPORARILY BECOME STUCK IN A PARTIALLY DEPRESSED POSITION RATHER THAN RETURN TO THE IDLE POSITION. A STUCK ACCELERATOR PEDAL MAY RESULT IN UNINTENDED AND SUSTAINED VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP, INCREASING THE RISK OF A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE FLOOR CARPET COVER WITH A NEWLY DESIGNED ONE FREE OR CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MARCH 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
NHTSA campaign record ↗11V539000 · Engine And Engine Cooling
Reported: 2011-11-09 (November 9, 2011)
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004 AVALON VEHICLES; 2004 AND 2005 CAMRY, CAMRY SOLARA, HIGHLANDER, AND SIENNA VEHICLES, 2006 HIGHLANDER HYBRID; 2004 AND 2005 LEXUS ES330 AND RX330; AND 2006 LEXUS RX400H VEHICLES MANUFACTURED FROM JUNE 1, 2004 THROUGH MARCH 31, 2005, EQUIPPED WITH THE 1MZ-FE OR 3MZ-FE ENGINE. THE AMOUNT OF ADHESIVE AGENT APPLIED BETWEEN THE OUTER RING AND THE TORSIONAL RUBBER DAMPER (INNER RING) IN THE CRANKSHAFT PULLEY MAY BE INADEQUATE. IF THE ADHESIVE IS INSUFFICIENT, THERE IS A POSSIBILITY THAT THE OUTER RING MAY BECOME MISALIGNED AND IT MAY NOT PROPERLY ROTATE WITH THE INNER RING, CAUSING NOISE AND/OR ILLUMINATION OF THE BATTERY DISCHARGE INDICATOR LIGHT.
Consequence: IN SOME CASES, THE BELT FOR THE POWER STEERING PUMP MAY BECOME DETACHED FROM THE PULLEY WHICH COULD RESULT IN A LOSS OF POWER STEERING AND A SUDDEN INCREASE IN STEERING EFFORT, INCREASING THE RISK OF A CRASH.
Remedy: TOYOTA WILL NOTIFY OWNERS, AND DEALERS WILL CHECK THE CRANKSHAFT PULLEY TO IDENTIFY WHETHER IT WAS PRODUCED BY THE U.S. SUPPLIER. IF SO, THE DEALER WILL REPLACE THE PULLEY WITH A NEW ONE AT NO CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING EARLY JANUARY 2012. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
NHTSA campaign record ↗